Hi @hmiller! It looks like you are already CC’d in a support ticket about this. Our team will continue troubleshooting with you there.

Hello, I received the same error prompt when trying to integrate our Monday instance to Lucid. What do I need to do to get support on this issue?

Hi @Carl Dotson ! This error sometimes occurs because of an issue with initial setup of the Monday.com integration. 

When starting the integration process (the first time you click on import), you need to make sure your Monday.com admin user has clicked on the "grant Lucid access" link and selected all the workspace they'd like to connect. Only a Monday.com account admin will have permissions to do this. 

If you’ve already clicked ‘Authorize’, would you mind unlinking from monday.com, checking that the ‘Grant access’ step has been completed by an admin and then trying to authorize again? You can unlink by clicking the gear icon shown below.