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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6109 Topics

asked in Product Questions

Include detailed description of flowchart in printout or download

Hi, I'd like to know if it's possible to create a process diagram printout that includes documentation/description under each process step. So, my question is:Is it possible to generate a printout of the process diagram including the documentation under each step, preferably in Word, PDF, or another format, so I can share the process description/diagram with others and they can see both the steps and the accompanying documentation?Additionally, if the above isn't feasible, does anyone know of an alternative solution to achieve this?I really hope someone can help me with this!With dear regards

asked in Product Questions

export + printing does not work

this message appears on a document and I can not export or print this (1 page) document. HELP!

asked in Product Questions

Following collaborators

As a facilitator I am unable to follow a student using Lucidspark on a chromebook. They are a collaborator on the shared document - but when I go to the menu to follow collaborator to see their work, this is not an option and is greyed out.

asked in Product Questions

celulas normales

Realiza un diagrama que explique cómo obtienen energía las células normales, incluyendo las cuatro etapas del proceso (glicólisis, formación de acetil-CoA, ciclo de Krebs, cadena de transporte de electrones), lugar en la célula donde se realiza y cuántos ATP se producen.

asked in Product Questions

How to find the parent folder of a document

If I have a direct link to a document, e.g. a LucidChart, how can I identify the parent folder?

asked in Product Questions

Overlapping lines on Flow Chart when I print

When I print my flow chart it seems as though the lines are overlapping each other which causes it to look thicker/darker? is there a way I can fix this ? thanks!

asked in Product Questions

Is there a way I can get these templates?

Can’t seem to find in the gallery these Lucid-made templates for my ppc process https://www.lucidchart.com/blog/how-to-simplify-your-ppc-processes-with-lucidchart

asked in Admin Questions

Managing Director of the company option for billing informations

Hey Community, i´m a fresh Lucid user and i want to change my Managing Director of the company but i can´t find it. I´ll hope somebody could help me.

asked in Admin Questions

Can't delete my document

I tried to move my document to trash but it just could not be removed and returned to where it was with a red expression mark at the right bottom said you cant delete this document.

asked in Product Questions

Cant refresh data or "replace dataset" on individual license

I bought lucidcharts specifically because it is supposed to be great for collaborating while we test it out for the company.But this issue seems to make collaboration impossible:Can we upload an excel file (you call it replace dataset) into an existing org chart with Indiv. license? We need to know that everyone is working off the latest file but when we try to re-import the xls file, it creates a new org chart vs updating the existing one? If this true, we need to cancel bc we cant recreate entire org charts over and over, color them, put the pics back in Another question 2-is there a central repository we can put images or is it just drag and drop into the org chart itself?

asked in Product Questions

How to resize frame along with the objects in it?

Is it possible to resize a frame and the objects in it? The objects move when I move the frame, but they do not resize when I resize the frame (proportionately would be great). This behaviour may not be default, but is there a way I can enable that?

asked in Product Questions

Visio Download Issue

I am having the below issue when I export to Visio. the receiver copy is off-center. Any help is appreciated.

asked in Product Questions

Create multiple tabs with same base page dynamically updated

I would like to create a document where there is an underlying page with some containers, text, etc and then create multiple tabs with a layer on top of that base page.The goal is to be able to add things on the underlying base page and have all tabs updated with the new information - e.g. a legend on the base page and when it changes all the tabs based on the page changeI know I can create a page on a single and then layers on top of that page for variable content, e.g. a legend on the base page and versions of content on the layers but the layers cannot be selected by a view only user.Anyone have any thoughts on how this could be approached?TIA

asked in Product Questions

Removing profile picture

How can I remove my profile picture so that my initials are displayed again instead of the picture?

asked in Product Questions

Create custom form

Not 100% sure if this can be madeI need a form with:Title A way to show TAB A Section inside the form A drop down menu A value field I need to document change in software configuration to show the « From TO »

asked in Admin Questions

Group (domain) sharing showing more users than are in the group.

I have just shared a folder with users in our domain. The folder now says it’s shared with 11 users, but when I check the domain group, there it only says there are 6 users. How do I manage the 11 users?? I don’t want to share this folder with anyone not shown in the group of 6 users.

asked in Product Questions

Lucid Chart to Google slides - animation

when adding slides and creating highlights so it looks like an animation, can these be exported as slides to Google slides, so it can be clicked through in the same way it is presented as slides in LucidChart?

asked in Product Questions

Use spreadsheet formatting in containers

I’m pulling data from a spreadsheet in to containers. I’d like the containers to show the cell data and formatting. How can I carry the spreadsheet formatting into the containers. At this point I’m specifically interested in text colours.

asked in Product Questions

Project governance and approved process flows

Hi,I would like some help with respect to creating a Lucid chart repository for approved process flows for our project.

asked in Admin Questions

Regarding Delicensing and Data Management

After delicensing, the user's license in Lucid Chart data should be transferred to the respective user's Google Drive. How do we achieve this?

asked in Product Questions

Lucidchart creates page when template or other documents opened

Every time I open a template or any other document, a new document is created. Is there any way to exit the document/template instead of having a new document created? Seems like an odd functionality. Thanks,Gregg

asked in Product Questions

Resize generated sequence diagram by UML markup

Hi there I found I'm not able to resize the sequence diagram generated by UML markup after 'Build'. I have some old diagrams that can be resized but lost the capability after I click 'Build'.

asked in Product Questions

[Lucidscale/AWS] - Retrieve the account name/alias

Hi all,I manage several AWS accounts through AWS Organization.When I import data from them, I do not find the account name attribute, and it does not appear so in the graphical representation. This attribute is however well set in AWS. Here is an example : I would expect :$Name to be set to actual name attribute of AWS organization and/or accountAliases set Thanks.

asked in Admin Questions

All my previous flow charts are gone

I am on a annual plan, but today I discovered all my [previous flow charts are gone. Is there a way to restore these?

michaelmarinucci

asked in Admin Questions

Is there any possible way to delicense a user and not be forced to transfer their docs?

We have SCIM enabled for Lucid. According to this doc: https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account, whenever a user is delicensed, the system forces transfer of the user’s docs before they can be delicensed. This seems to be forced in the SCIM depro behavior as well as in a manual delicensing. For various reasons, we do not want to transfer docs they owned when we delicense them. Is there any possible way to delicense a user without being forced to transfer their docs to some other user?

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