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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

I cannot copy the JIRA Issue from one Lucid board to another

when I tried to copy the JIRA issue with the link from another board, it only copy the text, but not the link, don't know how to copy together the whole JIRA Issue with the hyper link. could someone please advise me ? thanks in advance!

asked in Product Questions

Converting Lucidchart document to Excel

Hi There, I am hoping someone can help me. I need to convert a Lucidchart document into excel format so another person can edit. Can you please advise how i do this?

asked in Product Questions

Org chart - no visualization option

Hi, I’ve been making org charts for a couple of weeks now, but today when i created the one below the ‘visualization’ option didn’t appear so I’m unable to show this vertically. Is this a system glitch?

kellishunkwiler

asked in Product Questions

Using Lucid to hold PDFs

What would be the best way to upload PDF image that could be mass extracted from lucid at a later time. Looking to see if we can use charts as a library of information that users can import and export PDF and other files while showcasing the images in lucid.

asked in Product Questions

Data set not creating Org chart

I have been importing data sets to create org charts in Lucid for over a year and have never had an issue. When importing my data set today no org chart creates at all. I just get the data set visible in the data window in a tabular format. Any suggestions?

kahojjjjjjjjjjj

asked in Product Questions

To change the default font to Japanese font

Now, the default font is "Liberation Sans". Since "Liberation Serif" is the only font that supports Japanese, I would like to set the font selected by default to "Liberation Serif", how do I set it?

asked in Product Questions

Connectors with arch

Hi,Does Lucid have smart connectors that creates a small arch when crossing another connector (like exists is Visio)?This feature is very helpful for complex flow-charts/state-machines/block-diagrams.Thanks.

asked in Admin Questions

Organization Image Library

How can I edit and/or remove an image library that was shared with me? As a Lucid admin for an enterprise organization, we would like to create image libraries for our users and I understand how we can do that. But there are some image libraries shared with our org that are outdated and we would like to clean up, though I am not sure who owns them or how to go about removing them from everyone’s view.

asked in Admin Questions

Invitation doesn't come through

I send serveral invitations to 1 person but invitation doesn't arive.To others people in my organisation invitations work perfect with all the same @domain.com address.I can trace them in O365 exchange admin centre.

asked in Product Questions

Lucid Security and Compliance

Hi As part of our organization's vendor review activities we'd like to find out what specific security and/or compliance frameworks your company follows.  Would you please list out specifics?  And if available please include a link for our review?  Examples might be attestation reports or certifications for SOC 1 SOC 2 SOC 3 ISO27001 CSA etc.   I could not find anything related to this within your privacy statement or elsewhere in your site pages.   Thanks.  EB.

asked in Admin Questions

Cannot change a username for a user

Hello All, I have a user account I need to update the username and email address for. When I try to update the username or email address I get prompted to type in a n admin password, but our site is setup for SAML authentication. Is there a way around this without enabling password login and then going back and disabling?

asked in Product Questions

Back Functionality between Tabs

Context: This may be harder to explain but let's say I have interlinking tabs in a LucidChart. Tabs A, B, C, D, E .... There are shapes in each tabs, and the shapes will link to other tabs. For example, Tab A -> D, B->D, C->D, E->D. I'd like to implement a "Back" functionality.Scenario 1) User navigates from Tab A -> Tab D. Then user clicks the "back" button/shape. The user goes back to Tab A Scenario 2) User navigates from Tab C -> Tab D. Then user clicks the "back" button/shape. The user goes back to Tab C Question: Is there a way to implement this type of "back" functionality?

asked in Product Questions

Can't get out of the "activate licence" loop

I am trying to create an org chart by importing data. Whenever I click on importing data, it takes me to an “Activate License” window. I click on “Activate Licence”. It takes me to a “Request License” window that says :[NAME] (email) has approved your license request. This page will refresh and all features will be immediately available. However, they are not available and when I click on “Import Data” again, it takes me back to the “Activated License” window. I need support to get out of this loop.

asked in Product Questions

Why is a new doc from template opening in Lucidspark?

Haven’t used Lucidchart for a few years, need to create an android app wireframe. I’m on a monthly paid plan. When I create a document from the Android wireframe mockup template, it opens in Lucidspark, not Lucidchart. Why? There is a “switch product” button but switching to Lucidchart to edit says “beta.” I don’t want Lucidspark. I just want to create a new Lucidchart document based on a template, and then build my wireframe. What am I missing?

asked in Product Questions

In Confluence, Use LucidChart to Open Other Charts

Context: I have LucidCharts linking to other Charts (not tabs). In Confluence, when the LucidChart links to another chart, a seperate window is opened which then requires a user login.Question: In Confluence, is a there a way for a LucidChart to open another chart without having opening another tab?

asked in Product Questions

Lucidspark: Import and segment text into boxes

Hi,I often have transcription highlights, the paragraphs of which I’d like to put into separate text boxes in Lucidspark that I can rearrange. At the moment, I have to paste each paragraph manually.Is there a way to import a document that is then split into separate boxes? I see there is a CSV import option, but it appears to only support specific formats.Or, alternatively, is there a type of line break that will split a text box into two boxes? Then I can paste all the content into one box and split the boxes as needed?thanks,James

asked in Admin Questions

I did a market research app session with Lucid and have not been paid.

I did a market research app session with Lucid and have not been paid.How do I contact the company to get this situation resolved please

asked in Product Questions

Org Chart Power Edit

When creating an org chart from imported data, how can I edit the information presented so that the edits are represented on each page? For example I want the org chart to show the department field on all pages, how can I make this edit show on each page rather than having to adjust each individual page manually?

asked in Product Questions

How do I delete multiple documents at once?

I’m sure it’s right under my nose - but I can’t seem to figure out how to delete multiple documents at once. I can select several - but not sure where to click to delete 5 docs at a time? just doing some bulk clean up.

asked in Product Questions

Lucidspark shortcuts

Why doesn’t the shot cut for line “L” work anymore? Before I could hit “L” and I would be able to create a linking line for post it notes and now I can’t. Now it gives me way more options and I have to hover over to select what kind of line. Is this a new permanent change?

jacksonpontualestrategia

asked in Product Questions

Como mudo de polegada para metro ou centímetro no Lucidchart?

Como mudo de polegada para metro ou centímetro no Lucidchart?

asked in Product Questions

Team Space Card Name not synching

I add a new Lucid Chart document to a team spaceI open the LucidChart and make changes, including the name of the diagramWhen I open the Team space the name has not sync’d with the thumbnailHow can I make this happen?Thumbnail on TeamSpaceDocument opened from Thumbnail on TeamSpace

asked in Admin Questions

SAML response missing required custom identifier.

Hello,I'm getting this error when trying to set up my ADFS as IDP “SAML response missing required custom identifier.”. I followed the step-by-step instructions from the support website on:https://help.lucid.co/hc/en-us/articles/360049900431-Integrate-Lucid-SAML-SSO-with-Active-Directory-Federation-Services-ADFSThere seem to be having some conflicting information between the instructions and what I receive in the meta-data file what I imported to my adfs. Is the above document up-to-date?

asked in Product Questions

Template Color Change

Hi All,Is it possible to change the colours of a template. I notice Butterfly life cycle and Frog Life Cycle Drag Drop diagrams (https://lucid.app/lucidchart/editNew/d627496a-02fb-4486-a871-deacc2e4bc66/ and https://lucid.app/lucidchart/editNew/64a95fec-2286-4bc0-b569-0276d9c04fd5/) are the same diagram but different colours, but if I try to change the colours myself it doesn’t work as the doughnut is an image.Any suggestions or if someone can do it in increasing shades of red. ThanksBob

asked in Product Questions

How to include a specific tab of Lucidchart document in a Confluence page

Hello I need to include a diagram in my confluence page which exists on a tab of a large lucid document which has many other tabs. It seems that I can only reference the full document and not a specific tab which can be confusing for people leading them to the wrong tab. Is this actually possible ?  Thank you Kam

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