I have a paid personal account but talked my company into signing up for an enterprise account. I needed to move my personal docs into the company account. I used the back up and restore feature.
From my personal account I backed up my files (downloaded a local .laf file) and then from my new company account, I restored all my files.
From my company account, I can see and open the files. However, I do not have any editing permissions.
What can I do?
Hi
Would you mind sharing a brief description or screenshot of any errors you see when opening the documents? This might help us take a closer look at the issue.
Please feel free to let us know if you’d prefer to move this conversation to a private support ticket -- we are here to help!
Yes, move to private so I can show screenshots from my account.
Hi
I’ve gone ahead and moved this conversation to a private support ticket so our support team can get you taken care of from there. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account.
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