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Why do I have "comment only" access to a Lucid document the owner shared with me?

Forum|Forum|1 year ago
May 7, 2025
5 replies
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I’m collaborating with someone else on a Lucid chart of which they are the Owner. Everything was working fine (I had read/write access to their document) until last week, when I accepted an invitation to merge my Lucid account with my organization’s Lucid account. Immediately I lost write access to the shared document and now have “comment only” access. The owner has re-shared the document with me but still no joy. What happened and how can I resolve this? Thanks!

Best answer by Zuzia S

@Drew Levitt thank you for providing this information!

It seems like the document that has been shared with you is a Lucidchart document. However, you are currently part of a Team account that has granted you a Lucidspark license only, and as a Free Lucidchart user you are only able to edit up to 3 Lucidchart documents. For more information on this, I recommend going through our Lucidchart Plans article.

I am sorry for the inconvenience. Please let me know if you have any additional questions, I’ll be happy to help!

Cheers

Zuzia S

Lucid community team

Hi @Drew Levitt thanks for your post! I’ll be happy to help.

Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Cheers!

D

Drew LevittAuthor

Thanks Zuzia! Here’s the Support PIN: dutP4UjAA43b4R203030628

Zuzia SAnswer

Lucid community team

@Drew Levitt thank you for providing this information!

It seems like the document that has been shared with you is a Lucidchart document. However, you are currently part of a Team account that has granted you a Lucidspark license only, and as a Free Lucidchart user you are only able to edit up to 3 Lucidchart documents. For more information on this, I recommend going through our Lucidchart Plans article.

I am sorry for the inconvenience. Please let me know if you have any additional questions, I’ll be happy to help!

Cheers

D

Drew LevittAuthor

Thanks @Zuzia S, this is very helpful! I’ll work with the Team account owner to see about adding Lucidchart access. D

Zuzia S

Lucid community team

@Drew Levitt glad to hear that helped! feel free to create a new topic if you have any questions or anything you’d like to discuss - we love hearing from everyone!

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