I’m collaborating with someone else on a Lucid chart of which they are the Owner. Everything was working fine (I had read/write access to their document) until last week, when I accepted an invitation to merge my Lucid account with my organization’s Lucid account. Immediately I lost write access to the shared document and now have “comment only” access. The owner has re-shared the document with me but still no joy. What happened and how can I resolve this? Thanks!
Solved
Why do I have "comment only" access to a Lucid document the owner shared with me?
+1Best answer by Zuzia S
It seems like the document that has been shared with you is a Lucidchart document. However, you are currently part of a Team account that has granted you a Lucidspark license only, and as a Free Lucidchart user you are only able to edit up to 3 Lucidchart documents. For more information on this, I recommend going through our Lucidchart Plans article.
I am sorry for the inconvenience. Please let me know if you have any additional questions, I’ll be happy to help!
Cheers
+8Hi
Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Cheers!
+8
It seems like the document that has been shared with you is a Lucidchart document. However, you are currently part of a Team account that has granted you a Lucidspark license only, and as a Free Lucidchart user you are only able to edit up to 3 Lucidchart documents. For more information on this, I recommend going through our Lucidchart Plans article.
I am sorry for the inconvenience. Please let me know if you have any additional questions, I’ll be happy to help!
Cheers
+1Thanks
+8
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