I’m collaborating with someone else on a Lucid chart of which they are the Owner. Everything was working fine (I had read/write access to their document) until last week, when I accepted an invitation to merge my Lucid account with my organization’s Lucid account. Immediately I lost write access to the shared document and now have “comment only” access. The owner has re-shared the document with me but still no joy. What happened and how can I resolve this? Thanks!
Page 1 / 1
Hi
Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Cheers!
Thanks Zuzia! Here’s the Support PIN: dutP4UjAA43b4R203030628
It seems like the document that has been shared with you is a Lucidchart document. However, you are currently part of a Team account that has granted you a Lucidspark license only, and as a Free Lucidchart user you are only able to edit up to 3 Lucidchart documents. For more information on this, I recommend going through our Lucidchart Plans article.
I am sorry for the inconvenience. Please let me know if you have any additional questions, I’ll be happy to help!
Cheers
Thanks
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
