I’m working with server racks.
I import a transparent PNG to overlay onto a rack panel.
I group them together.
They are fixed together UNTIL it is hovering over a rack, then the panel snaps, but the transparent overlay doesn’t.
How do I ACTUALLY group these together or flatten the transparency into the rack panel so I don’t see this behavior?
Best answer by Kelsey Gaag
Hi
Thank you for posting in the community! Can you try the following to help troubleshoot the issue:
Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
Can you try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post (in English).
Can you try duplicating the shape, and regrouping to see if the behavior persists?
If none of these resolve the issue, can you send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
+16Hi
Thank you for posting in the community! Can you try the following to help troubleshoot the issue:
Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
Can you try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post (in English).
Can you try duplicating the shape, and regrouping to see if the behavior persists?
If none of these resolve the issue, can you send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
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