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I’m working with server racks.

I import a transparent PNG to overlay onto a rack panel.

I group them together.

They are fixed together UNTIL it is hovering over a rack, then the panel snaps, but the transparent overlay doesn’t.

How do I ACTUALLY group these together or flatten the transparency into the rack panel so I don’t see this behavior?

Transparency grouped over rack panel. All is well. No issues here.
As soon as I click and drag, the panel snaps into position but the transparent overlay is floating. NOT behaving like a single shape.

 

Hi ​@BenW111

Thank you for posting in the community! Can you try the following to help troubleshoot the issue: 

  • Could you try opening your document in a private or incognito window to help us narrow down the potential cause?

  • Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

  • Can you try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post (in English).

  • Can you try duplicating the shape, and regrouping to see if the behavior persists? 

If none of these resolve the issue, can you send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.


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