Peer support

Can whomever is responsible for this sort of thing, please add the “Aptos” font to the selectable options? Even better, perhaps just add all the MS Office fonts at one time? BTW, I completely acknowledge that it’s already there, and I just missed it.  If that’s the case, please feel free to point that out.

I have embedded a board in a Canvas course that requires participants to edit the board. It is an icebreaker activity so it goes beyond commenting, they need to edit within a frame. I gave all students edit permission and have had issues with the board name being changed in error and locked items being unlocked. Additionally some students are unable to access the board so I’ve been inundated with emails requesting edit access despite setting it up so that all students in the course have access. This is a manually created course in Canvas.  The ‘students’ are actually lecturers at the University (it is part of a Professional Learning Series). Is there a way I can give basic editing privileges to the participants but not have them be able to edit everything? I had hoped there would be some kind of heirarchy in editing privileges but it doesn’t seem to be the case?

Step to reproduce.Add Entity and line endpoints. Group the line endpoints. Bend it after near the endpoint. Copy and paste them then ungroup it. The Line endpoints are sometimes not connected, misaligned, changed direction, bend unexpectedly.  

Spell check only works by selecting and individual shape. There needs to be a way to check a diagram all at once. 

Google organizational unit sync is no longer available in Lucid. However, provisioning users with Google Workspace is still available for Enterprise accounts. For accounts that use Google Organizational Units (OU), your users will still be synced if your account is using Google user sync, but adding users to Lucid groups will be a manual process. If your account needs a group sync solution in Lucid, you should move to SCIM.

When deactivating someone in our organization’s account, we plan on transferring their account to a generic account. If this deactivated member was a part of a team folder or team hub, does the generic account also need to be a part of that folder/hub? If so, how can we add the generic account to all team folders in bulk?

At least on a second screen, but also sometimes on a laptop screen, the text in a mind map looks blurry  

Hello, I am attempting to create a Lucid based assignment on Canvas, and I want to be able to test out the submission and grading process before assigning it to students. Currently, when I change my faculty view to “test student.” Is there anyway to bypass this issue? Thanks! 

Folks, The “Submit” button is not showing on my Lucidchart that I’m trying to move into a Canvas Assignment. I followed all of the directions here. 

If you are seeing the error message “Already in Use” when attempting to update an email address in the admin panel or in your account settings, that means the desired email address already exists in our system. Lucid only allows each email address to be tied to one account at a time, even if that account is not part of your team or organization. In some cases there may be a free account under the desired email.In order to proceed with updating the email address you have two options:Option 1: Update the account to a different email address that is not currently tied to any Lucid account.Option 2: Log into the account that has the desired email and update the email OR delete the account. This can be done via the User Settings page. For example, if you are attempting to update Account A to have the email address of Account B, log into Account B and delete the account. This will allow you to proceed with updating Account A.

Any given email address can only be used for one user across all lucid.app data regions. When attempting to add a user via the Admin Panel, if you receive an error message indicating the user exists in another region, this means the user already exists under that email address in a different lucid.app data residency region. For more information on Lucid’s global data residency, please review the Data Residency article in our Help Center.With this in mind, there are two options that allow you to add these users to your account:   Option 1: Ask the user to change the email address on their existing account. The user can do this in their Lucid account under their User Settings page. Once the email address on their existing account has been changed, you should be able to add them to your account under the desired email. Please note: if the user chooses to delete their existing account, they will still need to alter the email address prior to deletion in order to be added to your account un

If you're seeing an error message that prevents you from adding a new user because their domain is controlled by another organization, it means that another Lucid Enterprise account has enabled domain control for that domain.Domain control is a security feature available to Enterprise accounts. It prevents users from creating unauthorized Lucid accounts outside of their organization's Enterprise account using their company email address (e.g., yourcompany.com). This ensures all users with that domain are managed under the designated Enterprise account.To proceed with adding the user to your account, you have two options:Option 1: Add the user to your account using a different email address that is not associated with a controlled domain.Option 2: Alternatively, if the domain in question is associated with your organization and you don’t believe it should be controlled by an alternate account, we recommend reaching out to your internal IT team for more information about the Enterprise L

Hi,  looking to see if it’s possible to assign specific people to a break out board. 

Can someone please explain the functionality of “Any logged in User”?Is the logged in user anyone who has an account with lucid chart? For example, if I create a free account using @gmail.com, can I see a document created by @microsoft.com? Is the logged in user the user who belongs to that specific domain? For example any employee @microsoft.com can see any document created by @microsoft.com employee?If former, how do I limit access to only to those users who belong to the same domain but do not need a license to view the document?

Does anyone know how to restore a miro board backup file (.rtb) into Lucidspark whiteboard?

When creating Jira tickets through Jira we set Labels that we then use for filtering, on the label field we are able to start writing and different options appears.When converting sticky notes/lucid cards into Jira tickets we are not able to get the suggestions to choose from.This is from Jira, with suggestions   This is on Lucid without suggestions It seems that the labels are not being loaded correctly from Jira

For a couple of weeks, I have a lot of difficulties to Paste screenshots I do to LucidSpark. I can paste, then the image disappear and I receive a message as my image is too big. “Image Failed to Upload in time. Please Check your network connection, or try again with a smaller image”.What are the source of issue possible? We changed firewall, what parameters / IP / auth I must give to my IT team ?  Is there anything about amount of image I upload on the past ?  Is a bug on Edge ? Should I try on another browser ? Linked to cookies ? Is it linked to my screen resolution ? What does mean “smaller image” ?Sometimes it works, sometimes it don’t, it is very inconsistent...Thanks in advance for ideas to solve this, César  

I have internet connection, but my documents can not sync online. They will only saved in offline mode.After refresh, this notification pops up after <1sec.“Your changes are being saved in offline mode and will only be visible on this computer. Changes will sync the next time you view this document online.”Tried regular work of login & off, clean up cookies etc. None works  

I am working with a flowchart that has layers for each main process. I got to the end and went back to view the previous layers and many things were moved or completely erased. I went through the whole thing again to correct the error and the same thing happened again. I don’t have version history but I don’t want to go through the work again if it will not save or things will be moved. 

I just recently discovered the Lucidspark JIRA integration that lets you import JIRA tickets into a timeline like view and even create JIRA tickets by converting your cards into JIRA cards.  This has been a great way to visualize large features and project velocity and identify potential issues, however, I noticed that while the UI lets me drag a connector between JIRA cards and set the type of linking between them (E.G. blocks), the connector disappears and I receive an error message about not having permission to create or change ticket linking. This is odd to me, because I can go into JIRA and manually link the two tickets together just fine and see the change reflected on Lucidspark, so the issue seems to be between Lucidspark and JIRA.  Has anyone else experienced this issue? It’s almost like my Lucidspark JIRA integration is missing the required linking scope, but if that were the case I’d expect to see more people posting about this issue...

We use the Jira integration in Lucidspark with dynamic tables and heavily use the functionality to create dependency links by drawing line connections.Today it stopped prompting for what kind of link we’d like to create and cannot figure out what has changed. The cards are still linked and refreshing, but when we draw a connection, it just creates a standard line instead of offering to create a Jira link.We’re trying not to start over as the dynamic table has a good amount of custom rows we’ve organized cards in.

I recently imported a Lucidchart org chart into Google Docs, but the profile pictures aren’t showing up. They display fine in Lucidchart itself, but when I bring the chart into Google Docs, the images are missing.  The URLs I’m using are from my Google Drive.Is there a setting or workaround to ensure the images transfer correctly?Thanks for any help!

I have a Process diagram which has more than 20 tabs. i am not able to export he file in PDF or PNG. It Shows message that it is being processed but file is not created. I have to export the file in 2 batches.

Hello,I’ve looked around the forums here and I wanted to ask this question as it doesn’t appear to be truly answered yet. I have a very large org chart (over 300 employees). The department wants to display this org chart on a tv but It doesn’t look good as its way to large. They asked if there is a way to create views of the different sub departments so that we could display the smaller segments instead. I’ve tried using the master page but I don’t see a way to focus on a specific segment of the master chart. We don’t want to create separate charts as we would like to just maintain the master chart. Is there any functions or views that I can set up to do this?Thanks,Joel

Over the next few months, Lucid will introduce a new version of the Confluence Cloud and Lucidchart add-on and discontinue the current version. The new version brings several enhancements designed to improve the user experience which include improvements to the user interface (particularly with macros) which now offer diagram editing capabilities directly within Confluence pages. Account owners can decide whether to wait for automatic transition or opt in early. Wait for automatic transition; no action neededYou are not required to take any action. We will progressively roll out the new version during the next few months. Macros from the previous version are automatically transferred without any disruptions during the rollout. Opt in earlyIf you are an account owner, you can enable the new version for your team sooner. To opt in, fill out this form and ask us to transition your account to the new add-on.  In both cases, you will know your add-on has been switched to the new version by