Peer Support

Hi I want to change my Slack integration and sign on from Slack to MS365. The company is migrationg to MS and will remove Slack in a near future. I don’t wan to loose my files. RegardsSören

We’ve just migrated to Lucidspark and I have the oportunity to organise better all the sparks that have been migrated.When I try to move a spark to a new folder/team I see this:For this spark I am the owner… so why can’t a move it: Any ideas...

Hello,I have a custom shape made up of three Lucid table shapes I grouped together. I want to embed a hyperlink in the custom shape. When I select the custom shape, the “Link” option is not activated. How do I embed a link into my custom table/shape?Thanks!K

Keeping your document design consistent within your company can give your documents a united look. To accomplish this, you can create a blank document and select your desired shape and outline colors, line/arrow properties, text font and size, etc. without any objects on your document. You’ll then see that any shapes, lines, or text added to your document will have those properties. Then, you can designate this document as a template to use yourself or share with your team. New documents created from this template will maintain those set properties.

I used the template Cycle Diagram  but I am unable to change the  double shaded arrows’ colours. Only the top colour is editable. Is there anyway to change the color of the whole diagram? 

It would be great if you had a setting for shapes to resize based on the text entered. Something you could turn off or on if you’d like. Or at the very least, a way to edit the text box within the shape like you can in Visio. 

I’m having trouble downloading my file as a PDF, JPEG, or PNG. It keeps just saying error and won’t download

Hi all,I’m laying out a floorplan in Lucid chart, and I want to illustrate the positioning and opening of doors accurately. However, Lucid does not allow doors to be flipped or rotated. Please fix. Thanks!

I am publishing a Diagram that will be interactive. When I open the link the diagram is not centered. I would like when someone opens the diagram with the published link, it at least centered. It would also be great to lock the diagram in place. Does anyone know if this is possible? 

I was given a license and when that went through I was removed as collaborator of the document I am working on. I was the only one with access to it the document. How can I get back to the document since no one is there to grant access to it if you apply as collaborator? 

I am on a free trial and I am unable to access the Align feature to flip an object.  Am I doing something wrong or is that feature unavailable for the free trial?

The second link to a video is broken. Are you able to fix it?

It’s been a little while since I last used LucidCharts and the first thing I needed to do is represent a “user”. It seems the ability to find shapes has changed drastically since I last used LucidChart and I can’t seem to find a user icon. I spent ten minutes looking for a very basic user icon. When I search “user” in the Shapes library, the first result is a shape from Google Cloud Containers (something I never enabled) and is blank and doesn’t show anything. I’ve spent 10 minutes trying to find a user icon and none of the libraries I’ve searched seem to have them. I’m sure LucidCharts wasn’t designed to stop me before I get started simply by eating my time to find a user icon. So, I’m not sure what’s going on here and why its so difficult to find one of the most commonly used shapes. For now, I’ve given up on LucidChart and going to use a different tool. I hope I’m missing something and can return to LucidChart at some point.  

I have been using LucidCharts for my business flowcharting and other purposes for about 5 years.  I have a basic skill set.  I am trying to use LucidCharts to present the work I am doing to improve our business systems and website that will have AI baked into the website.  I am frustrated with the speed at which I can learn LucidCharts advances features as we have real world project that need to be implemented into our business.  I looked at BIC and BPMN 2.0  as alternative to LucidCharts but I am resisting changing, I like LucidCharts. I would like to find a consulting I can pay to help me build the LucidCharts and expand my skill set along the way. My current project is building a Landing Page that we will use to on board new prospects.  I have built an excel workbook with the data in it I have been trying to import it to LucidCharts but I am struggling.

Wow, I thought this program was fantastic - until I needed a question answered - seriously - I’ve never seen a program that offered 0 support - totally impossible to find anything in your help center - click on a conversation - nothing.  Unbelievable and really a bummer - just glad I didn’t pay for the annual subscription.  What an amazing lack of regard for your customers

Hi,I’m using Lucid to create a flowchart with swimlanes to visualise the end-to end process of product delivery. As this process has many variations and teams involved, I’m using layers and actions (toggle) to show various sections of the chart. But I’m wondering if there’s a limit to the manageable number of layers and actions.Currently I’m at almost 70 layers with probably the same amount still to come. Today it feels very slow with Chrome already saying that the open Lucid tab is using a lot of resources, recommending to close it down.What is the advised maximum number of layers to use?Is there another way to easily visualise the entire process flow?Thanks!Jasper

Why are we limited with sharing options within certain documents to allow whole company or Any logged in user. Some documents only have Any logged in user as an option.  

Hi by using SAP ERP system we use a transaction to start request and the request goes through a predefined workflow with confirmation steps until the request is completed. which icon should i use to represent this steps into 1 Form in lucid chart in my high level prcess map. i am taking: system form for ERP as inbound system and as outbound: wanted to represent the workflow within the sap system any idea how to do that?  

I would like to flip my diagram horizontally - to change the direction of flow in the diagram. However even if I group the whole diagram "flip" just flips the individual objects. Is there a way to do this?

When converting a user from licensed to view-only, does ownership of that user’s documents need to be transferred to a licensed user or can they keep the documents and just have view-only access to them?

This was previously working , but now it’s not letting me select File> Embed from a Published URL lucid. The Embed option is not clickable. Any ideas what is now happening/ what could have changed? 

Hi there - I am new to using LucidChart. I have text / label inside of a Process and a Rectangle Container.  When I highlight the text, the Bold and Underline font format options disable.  I can still change the color and size. Is it not possible to Bold text inside of one of these shapes?Thanks,Steve

Hi Team, I have Lucid Scaler license with edit access , my colleague created and import data from AWS account but I couldn’t view those.

I need to see WHEN a license was assigned to an associate  (date).  HOW do I find this information?

It seems like I have two types of Lucid Cards on my Board. One Type with a drop down for the owner coming from a company directory and the other one with a free text field. This is not what I intended and I would like to have on or the other. But I cannot convert the free text ones into drop down or the other way around. I can also no longer create free text cards. I am managing a large Backlog sohelp is appreciated with a bulk solution.