I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI.
Anyone found a solution?
This is a bug.
I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI.
Anyone found a solution?
This is a bug.
Hi
Just to make sure that we are on the same page, please review our Export Your Lucidchart Documents article from the Lucid Help Center.
There are a few specific things worth noting when working with exporting your document:
If the error message persists, can you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Hey
Hi
Thank you for trying those steps! You can create a Master Page by right-clicking on the page tab, and select Convert to Master. This makes that page a master page. If it is already a master page, the option Convert to Page will be available instead.
Could you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Hi
Thank you for trying those steps! You can create a Master Page by right-clicking on the page tab, and select Convert to Master. This makes that page a master page. If it is already a master page, the option Convert to Page will be available instead.
Could you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
The support pin is: gsPRAxIa482M
And this is the error when exporting a page to png with 300 ppi
(translation: an error has occurred. Downloading failed)
Hi
Thank you for sending this information! To further address this issue, we’ve turned your post into a support ticket.
Hi
Thank you for sending this information! To further address this issue, we’ve turned your post into a support ticket.
Good morning
May I ask for an update regarding the support ticket you mentioned, since I got the same error today.
Export to png and jpeg with 160ppi works ok. Export with 300ppi fails in Chrome.
Hi
Thank you for your post! After further testing in the support ticket, it appeared that the export issues in this case were due to the size of the document. I would recommend trying the following:
If the error message persists, can you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
STill not Working guys i can’t export to PNG with 300 ppi ????????????????????????????????????
i tried all solution that you’ve said like use Chrome etc , but still
Hi
Thanks for posting in the Lucid Community! To start, can you confirm that you have tried the steps outlined in Troubleshooting: Export or print a document help center article. If you are still getting an error after trying these steps, please provide the following:
Thank you for your help and patience!
What is the solution to this please. I am able to export to svg, jpg etc but not to png. I would like to know the solution provided to the people above who have had the same issue thanks
Hi
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thank you!
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