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Lucidchart document with a Salesforce ERD is not loading or updating

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I am working on Salesforce ERD document. The page is stuck, can’t do any update. I have tried to reopened the lucidchart, and even restart my computer didn’t help. the document link is

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aishakhanAnswer

Lucid support team

Hi @Jingli H,

Thank you for posting in the Lucid community! I am glad the issue was resolved.

If you run into this issue in the future, try opening your document in a private or incognito window. You can also try connecting to a different network or disconnecting from your VPN (if applicable). Sometimes account performance issues can be related to internet security/speed or browser issues.

Feel free to reach out again with a screenshot of the issue and a screenshot of the associated Javascript Console output when it’s reproduced if you continue to run into issues.

Jingli HAuthor

It is back to normal now.

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