Sharing access to document

I have a personal account and want to share my org chart with people. However even though they log-in and I select watch they are not able to click open the different persons of mij organogram.

What do I need to change to make sure everyone can watch the org chart when logging in with the link I send them and to then make sure they can click open all of the things persons below the management.

When I share the watch link with someone right now they can only see a static version of my chart instead of a dynamic version.

What do I need to do?

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Hi @ZOE

Utilize Lucidchart's 'Share' feature as shown below and grant invited users 'View' access to enable interactive viewing without editing capabilities.

Click on the Manage to see - what level of access you are offering.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi @Humas1985

Thank you for your reply!

This is exactly how I shared it with some colleagues but unfortunately it doesn’t seem to work, they can only see a static organogram. I have tried a lot of different ways to accomplish it but I don’t know what I can try more.

Do you have another solution?

Thank you!

Hi @ZOE

Thanks for the insight, as a next step we can take to the internal team to look closer into it.

CC: @Micah

Could you please advise on the best next steps to take in this situation?

Regards

Hi @ZOE , thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

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