I used the AI and provided a lot of details about each step of a process and the decision tree that I wanted flowcharted. For about 15 seconds, a tag displayed “generating.” Then nothing. Not a single shape was on the flowchart. And the lengthy words I typed in, gone. Nowhere for me to copy them back and save to retry. This is not good for a person’s first use of your product.
Page 1 / 1
Hi
Thanks for posting in the Lucid Community! I am unable to reproduce the issue you are experiencing.
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot of the issue.
-
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
