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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6020 Topics
Su-Hui C
Su-Hui C
posted in Product Questions
Customizing a shape with parts that can scale and parts cannot.

I would like to customize a shape such that it would have a title and a logo. However I want to text and logo to remain the same size when the rest of the shape's size is being adjusted. Much like the BROWSER WINDOW under UI CONTAINERS. When you stretch the shape the browser's navigation remains the same size. How can i customize my own shape to do that?  As well some of the shapes in UI have a SETTINGS option per shape - am i able to do that? 

01
Remy M
6 years ago
Stuart
Stuart
asked in Product Questions
Cannot edit visio after import in Lucidchart

I wanted to use this app for editing a diagram that I created in Visio. When  upload it looks OK but is in read only mode. I cannot edit it. It says I am on free version but whatever I try to do it needs me to sign up to premium account. It seems falsely advertised as a free version because the free version seems useless to me. No matter what I do I cannot get this to update to edit permission. This application does not work for me. I will need to find something else. Does anyone have suggestions for a free Visio editor that actually works?

581
Carson G
6 years ago
Mayuri D
Mayuri D
posted in Product Questions
Sharing view access of lucidchart to everyone who has a link

Hi How do you go about giving read access to lucidcharts to everybody who has the link? The shareable link is not working       

21
Keyvan S
6 years ago
Jeff T101
Jeff T101
posted in Product Questions
How can one obtain or import geographic shapes?

How can one obtain or import geographic shapes?

11
Andrew D
6 years ago
Zhiqi
Zhiqi
posted in Product Questions
iPhone Wireframe

How do I change the height of the iPhone wireframe? I tried to change it via the height option here on the screen but it has no effect.

53
Andrew D
6 years ago
Jason W
Jason W
asked in Product Questions
Add image to layers in Lucidchart

Hi  I've imported an image and added it to a new layer in my Lucidchart document. The image is a backdrop so covers most of the page. I set the image to 'send to back' and then locked the layer. I created a second layer for my primary content however any new icons/line etc is not visible if created and set to 'front' using arrange. I can't see a way of choosing the order of which layers are visible or any other reason for this not working? Thanks   

91
Andrew D
6 years ago
Kathryn S
Kathryn S
posted in Product Questions
Can't open Draw.io Diagrams

I am using the free 7 day trail and have added the Lucidchart app. to my Google Drive account but Lucidchart is not showing as an option to "open with." 

41
Carson G
6 years ago
Tim S102
Tim S102
posted in Product Questions
Add new row or column in Table from Google Sheets

Is there a way to automatically create a new row or column in a table in Lucidchart when a new row  or column is created in google sheets?

41
Andrew D
6 years ago
David K101
David K101
asked in Product Questions
Unwanted PID shape descriptions

I am working on a PID drawing but some components have a description under the parts a gear pump or angle valve are examples.  How do I get rid of the description words that come with the symbol?

192
David K101
6 years ago
Massimo S
Massimo S
posted in Product Questions
Remove all capital letters in sequence diagram

The objects in the sequence diagram are all written in caps lock - and I do not know how to set it back. How do I write the names of the objects in a normal way - not all caps lock? Thanks

71
Remy M
6 years ago
Cydne N
Cydne N
posted in Product Questions
Org Chart Layout

Hi.....If I want to list 14 associates under a manager box how do I center 7 boxes below the manager box....two rows......rather than having 14 boxes down one row?

74
Andy H
6 years ago
Namratha B
Namratha B
posted in Product Questions
Is there a way to add bidirectional association in class diagram

How do I add the bidirectional association between classes in class diagram? (As in I want to connect 2 classes with a simple line with no arrows at either ends.)  

241
Andrew D
6 years ago
chadfanara
chadfanara
posted in Product Questions
all lettering and numbers are now blackedd out?

How do I correct this? Im working on floor plans and all measurements and lettering on plans are now blacked out? Need a fix ASAP  

11
Annika W101
6 years ago
Azim P
Azim P
posted in Product Questions
Click an element and focus on another part of the diagram

I can use hotspots to link to different pages but what if I want a sort of index area that links to different elements on the same page?

131
Carson G
6 years ago
Kimberly N
Kimberly N
posted in Product Questions
Moving shape with Hotspot together

 Is there anyway to move a shape and it's hotspot together?  When I try to move the object the hotspot moves but not the object.

21
Andrew D
6 years ago
Rodrigo G
Rodrigo G
asked in Product Questions
How do I add another tab to the ''tab panel'' of the UI containers in Lucidchart

Hi I am designing a mockup and I want to add another tab into the tab panel element from the UI containers category.   Thanks!

1643
Annika W101
6 years ago
Steven D
Steven D
posted in Product Questions
downloading to JPEG

Hello I am wanting to print a very large chart on a colour plotter A0. I go to filedownload and then JPEG and then click on print quality...the file is only 700kb and when printing out looks terrible! How do I increase resolution / file size? help appreciated!

31
Carson G
6 years ago
Leonard B
Leonard B
posted in Product Questions
Allow Overlap

 Hello how do I allow things to overlap? I'm trying to move a door object as close as possible to a particular area - right up against another shape item but it keeps changing the shape of the other item on the page or it flips and it's kind of frustrating. How can I stop this behavior and put things however I want and no other shapes are "auto" anything? Thank you!

115
Leonard B
6 years ago
Jorden L
Jorden L
asked in Product Questions
Adding a Line Above Text in Lucid

I have been using Lucid Charts for a a short time. I normally use  them for Digital Circuit Block Diagrams. To represent certain types of signals I need a line above the text. Other than drawing a line is there a way to add a line above text? If not this would be a nice feature and make it easier for people who use it for this purpose.   

151
Annika W101
6 years ago
Bobby H
Bobby H
posted in Admin Questions
Bulk Removal of Accounts

Hello I noticed there is a function to bulk import users based on email using a CSV file. Is there anyway to remove users in the same manner and transfer files to a specified account. The use case is that we have 560 accounts with many no longer needing the account and would like to unassign.   Thank you Bobby Hilvert

101
Karsten B
6 years ago
Paul S104
Paul S104
asked in Product Questions
Using Lucid with the Surface Pro + Pen

Hi Was seriously considering a subscription to what looks like a great tool; HOWEVER; after installing on my Surface Pro and trying to use it with the surface pen its infuriating. (Online & Offline version) There's no canvas area pinch-zoom. Every time you select an ERD object the keyboard opens in a sectioned off screen area. You can't join ERD entities with relationships using the pen unless you're zoomed in. The zoom bar is terrible to use. PLEASE - Sit someone in a room with a surface + pen and get some serious usability feedback. You know that tablets & pens are the future right ? You know you need to address this ? The desktop + mouse is NOT where this product's customer base lies. This needs to be a slick easy to use product for tablet owners. I need to do ERD diagrams and the template for that on your desktop version (with mouse) seems really good. I also need to do web-application screen designs and user journeys. I wanted this tool to work so badly on my Surface Pro

431
Carson G
6 years ago
Scott.G.Neumayer
Scott.G.Neumayer
asked in Product Questions
Remove text in decision lines in Lucidchart

For regular flowcharting how do you turn off the 'Yes'/'No' text when drawing a line from a Decision.  Whenever I draw/drag a line from a Decision (diamond) a 'yes' is in the middle of the line.  I just want a solid line.

801
Andrew D
6 years ago
Nick D102
Nick D102
asked in Product Questions
Is there a library of atlassian shapes?

I would like to be able to reference shape representing each of the Atlassian Products; does such a library of shapes exist and can they made available in Lucid Chart such that I can edit their colour?  I am not interested in icons or images; only shapes that I can edit the properties of within Lucidchart

301
Remy M
6 years ago
Don C
Don C
posted in Product Questions
how do I scrink a document to a single page

My file is suddenly being formatted into 3 pages when I export it to pdf.  So how do shrink it back to a single page?

83
Andrew D
6 years ago
Scot M
Scot M
posted in Product Questions
How to continue my process map onto a second page (since it is a larger process)?

 I'm a step by step kind of learner so do you have instructions for me to create a 2-page process map that will print out correctly/accurately for my consulting customer?  I used the business process flow template and changed the paper size to 8.5 x 14 but I still need two pages to complete the process map.   Thanks for any help you can provide.   Scot

101
Remy M
6 years ago
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