Peer Support

Is it possible to lock a field while still being able to edit the text? For example I'd like to lock a table but allow shared users the ability to update the text without moving the table or shape.

как нарисовать половинку окружности?

I am documenting our "as is" process map and plan need to create a project plan for areas of improvement (people process and technology). I can see that you can add layers for new processes but I need to turn this into a project plan. How would you recommend that I do this.

I have two layers on a drawing that was created in LucidChart. I started with everything on one layer. Then I selected a bunch of symbols by drawing a selection box around them right clicked and moved them to a new layer. That all worked fine. Now I want to move them back. When I draw a selection box around them a boundary appears around the whole group but right clicking in white space inside the boundary does not give me an option to move them. If I right click on an object I get the move option but it only moves the object I clicked on. There are enough objects that it would be a real nuisance to have to shift-click on every one of them. How can I select all of the objects easily and move them back to the parent layer? The parent layer does not have an eye icon for making it invisible.

on three accounts invoices tabs disappeared after linking accounts with group one and I need invoices for those accounts. How can I get them?

On My documents web page there is a switcher: Grid view / List view.How can I set List view option as default?

Trying to configure SSO for Azure AD and the guide does not include the reply URL needed to enter into the Azure portal.

Deseo cancelar mi suscripción me hizo el cobro por prueba extendida sin hacer mención del costo por anticipado. Además de que es muy cara y no me son útiles las herramientas. Solicito el reembolso del cargo no autorizado.

Hi Team   Could you please help in retrieving my existing lucidchart which I am unable to see in my drive and Lucidchart Recent documents section.   Thanks Heena

The folder manager pane is too narrow to show folder names effectively.  Is there a way to widen the folder manager pane?

All my profile images in my existing org charts have now been blocked. Is it safe to say LinkedIn has now blocked these?  I have Sales Nav integration enabled - does that present any easy way to get around this? I have read EVERY article on this topic. Most appear to be very out of date.  

Cannot find it anywhere on your site! Please advise.

Hi folks On the left side of the UI I had a group of shapes at the top that included a connector a text tool and 3 or so others.  I click X group expecting it to close and instead it has disappeared completely.  How do I get it back? Thanks ws

How do I create an organisational chart with two people at the top tier and everyone else (tier 2 and below) feeding from both tier 1 personnel

This is the format I have. Is there any way to change this around so I can import it as tables into Lucidchart?Investor(SSN Name)Consultant(Consultant_name website)Build(Project_id Company_Name Complex_Name)Office(Complex_Name Number Manager Phone_number)Design(Engineer_SSN Complex_Name City map)Supervise(Worker_SSN Supervisor_SSN)Work_On(Worker_SSN Project_Id)Hire(Company_Name Employee_SSN)Invest(Project_ID Investor_SSN amount)Consult(Consultant_name Project_ID Investor_SSN)

I need to review the usage of all users in my account. I cannot find a report that shows how many if any documents each member owns. I must disable the account take ownership of their documents review the documents then recreate the user and make them owner of the documents again. I also tried backing up our documents but get a .laf file that I cannot open/review. How do I determine usage statistics? thank you.

 bringing a shape especially from process engineeringit comes with its name underneath so building a P&ID with those words places all around each shape look crammed and I haven't added my comments yet and because shapes are close to each other those names are writing at the top of each other or below another shape! How do i only build my P&ID with only shapes without their names! I want to decide when to comment myself but these names have scatted all around my diagram!!

Does Lucidchart offer test environments / sandboxes for production and non-production scenarios? Is it offered? Is it applicable to Lucidchart? How to get access to it..

Is there a help page somewhere detailing the supported markup for the UI Menus -> UI context menu shape?

Is it possible to import a .dgml file into LucidChart?  I've created my model using Visual Studio and would like to use that as the starting point for further enhancements using LucidChart.

Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?

Is Lucidchart web app and data stored in Lucidchart owned data center/servers or is it all through AWS or a mix of 3rd party data centers?

I just got charged on the second of July I have tried all my emails i dont remember using premium annual lucidchart subscription at all! and they all say you are on trial or free subscription! what is happening here can you help me? thanks

Jesus Christ! You charged me close to $380 dollars after my free trial elapsed?! You defaulted my team size to 3 to 5 people and charge me that amount PER PERSON. Is this the only way you can make money right now? In NO WAY EVER INDICATED that I was a team of 5 people this is clearly a fraudulent charge. 

Solo quería probar por un mes y me cobraron un año a mi tarjeta solicito la cancelación y el reembolso del dinero.