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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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posted in Product Questions

I cannot see my team members yet I can invite team members.

Hi I am in a team called NeSI and I can invite people to the team but I cannot seem to see who is currently in the team. I have an invite field at the top but don't have the 'Team' menu at the top. Is there any way to find out who else is in the team and what my permission levels are in the team? Thanks Jun NeSI  

posted in Product Questions

Wrong time zone

 I live in Jersey Channel Islands UK and all my charts work history sharing detail etc. show the wrong time setting.  How can I change this to show my time zone - it is a very important issue.   I look forward to you answer   Paul Byrne Director Lean-Jsy Limited

posted in Product Questions

changes in charts between paid & unpaid time periods

I am trying to anticipate changes to my work that will happen if I change my subscription status. I have a personal  interest in using diagrams and I am able to satisfy my needs with unpaid status. However I am considering using LucidChart for a work related project. I will need to pay for some features I want to use. If in a couple of months I revert to my unpaid status do the features of the chart change. For example do hyperlinks disappear or become inactive. The answer will probably not affect my choice to proceed. I would just like to know what to expect. Thank you.

posted in Product Questions

confluence plugin (enterprise account) with ghostery active doesn't work

Hi If I leave ghostery (tracker protection) then lucidchart is all but unusable as it continually asks me to login.  Ghostery is blocking the Google Tag Manager (whatever that is) Google and Kismet Analytics and Google+ platform.  None of those have anything to do with Lucidchart nor Confluence why do they stop lucidchart from working correctly. Also as we have an enterprise account what are you doing tracking us?   regards   Chris Allison

posted in Product Questions

Interactive chart

Hi there I need to create a seating map for each floor of my work place to include a note detailing what equipment each person has at their desk.  This will be passed to my boss once completed but will she need Lucid Chart in order to view the map?  Will it not open anywhere else for her to click each seat on the map to see what devices they have at their desks? Thanks Ayse

posted in Product Questions

Shape Search Licenses

Dear all Lucidchart features an icon and image web search. Are the search results filtered to public domain images only as you can do using the google image search or could the results contain copyrighted material?  Thanks B

posted in Product Questions

Comments on tables and fields

Is it possible to enter a comment on a table or field? I would like to provide description for every field and table - such description should be part of documentation export.

posted in Product Questions

iOS app Airplay to AppleTV

Is it possible to mirror the Lucidchart app on an iOS device (iPad) to an AppleTV?

posted in Product Questions

how to reset the grid to the standard settings?

Hisomehow I changed something that had influence on the standard grid lines on a document. Normaly you see light grey lines for the small squares and darker grey lines for the bigger squares. I've lost the darker grey lines and i can't find the button or a how-to-topic to get it back. How do i do it? Greetings

asked in Product Questions

CSV format for composite keys and list of constraint types for Lucidchart ERD

How do you identify composite key relationships when creating an ERD by importing CSV files? If this isn't possible using an import how do you create the relationship manually?   Also what are the acceptable values I can list as the CONSTRAINT_TYPE?

posted in Product Questions

Available iOS Devices

Hi under iOS devices the selections go up to 6s - is there a way to add iPhone X?

posted in Product Questions

Large Org Chart with many departments and employees

My thought is to break this org chart up by Departments but even some of those might be too large for a page. I would also like to show various hierarchy levels in different layers (i.e. Board Top Management Middle Management etc. and also do a breakdown by department.  What is the best way to do this? 

posted in Product Questions

Synchronization between Lucidchart and SQL

I want to link a DataBase with a Lucidchart organization chart. If i make a change in the database or i add a new row my organization chart will refresh automatically? How can i do that?

asked in Product Questions

Create sub swimlanes in Lucidchart

Hello I am trying to group swim lanes - for examples I am doing a swim lane diagram for the development of educational sessions. I have three types of committee members that participate two types of staff and two types of content providers. I would like to group these into three swim lanes with sub lanes for each. I added a text box at the left of the groupings to show the high level grouping - e.g. Committee - but it looks clunky. Is there a cleaner way of doing this? Alternatively maybe I can split up one swim lane with additional lines.  Any advice is welcome.  Thanks.

posted in Product Questions

Linking Image and PDF to Box in Org Chart

I created an Org chart for my company and I would like to add a document and the employee's photo to each individual box. Ideally I would like to hover over the box and the employee's photo and job description would show. I also tried the layers but when explaining to others it became very confusing. Currently I have two hot spots on one box one for the employee's image and the other for their job description. This can be confusing for some people. I also tried adding the image as a comment but the link shows up instead. Or is it possible to add an image to a note? Is there a way to make it one hot spot with both items (the photo and the job description)? Or is there a way to link a photo and a document while simply hovering over the box with the employee's name? SOMEONE PLEASE HELP!

posted in Product Questions

Changing size of shapes "together"

I have the following question. I have to shapes that are together on the edge like these: Now I would like to be able to change the size of the left shape and the edge of the right shape is "glued" to the edge of the other like that: If I do it now this would happen: could this be done??   best regards

asked in Product Questions

Remove Whitespace surrounding diagram on page or move all objects in Lucidchart

I have unintentionally ended up with a network diagram that is centered with large whitespaces on all 4 aspects.  The units gear in the lower left also shows a scale of "ft / 3in = 16 ft" which seems odd or possibly part of problem since is a virtual not a physical layout.  I can select and lock all of the objects but then I'm unable to move them.  Selecting all and doing Alight --> left stacks objects in left center so it's possible I have margin set that I don't understand.  Screen shot of upper left quadrant below. Q:  How to remove whitespace or re-align all to upper left without dragging each object? Thank you.

posted in Product Questions

Smart Draw to Lucid Chart

We have some old diagrams that were created with SmartDraw (www.SmartDraw.com).  Is there a way to import them in to our Lucid Chart account so all our diagrams are in Lucid Chart?  I know you can import from Visio so I hope there is a way to do this for SmartDraw as well.   Thanks!

posted in Product Questions

export multilayer hotspot chart

noob - How do I export a multi-layer hotspot diagram to a format that does not require lucidchart to view - like a powerpoint/mindmap I can send to someone as a sales/educational presentation?

asked in Product Questions

Flip Triangle in Lucidchart

There is only one right triangle and I need to rotate it 180 degrees so that it faces the other direction. I can't find a clean SVG nor can I figure out how to rotate the only triangle available. Help!

posted in Product Questions

Is it possible to change the size of the arrows?I can modify the line properties and arrow type but regardless of the combination the arrow size remains the same. I wish I could reduce the size of a given arrow type. Thanks

posted in Product Questions

I have a diagram I made and I have Gate Valves involved but  I want to remove the text labeling them "Gate Valves" which automatically comes when I place the image. Please help!

posted in Product Questions

lost work please help

Hi can anyone help? I made a chart at about 3pm on Tuesday the 30th of Jan but after a while I ran out of available objects... suggesting I was not logged in. When I did log in the work I had done had gone. Where is it? Does it exist anywhere?

asked in Product Questions

How to add dotted underline to text

Hi how do you add a dotted underline to my text? 

posted in Product Questions

Share and view only

I am teaching a university class to future special education teachers. I have a treatment selection flow chart and template I created in lucid chart that has built in comment boxes to add thought processes for why selected or did not select a certain path. What  I would like to do is share the document link with the class so that they can edit the document to create their own decision flowchart. If I set the sharing restrictions to be "view only" can the students than save the document as a new document to their system and then edit the document? It seems like a really basic question but I couldn't find a response. Are there better ways to approach this?   Cheers   Kerry

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