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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5812 Topics
Eileen
Eileen
asked in Product Questions
Where is the undo button in Lucid?

What am I missing here... where is the undo function?

1
Kristy
7 years ago
John C104
John C104
posted in Product Questions
How can I add a folder to the top level of our folder structure?

How can I add a folder to the top level of our folder structure?

1
Suzannah M
7 years ago
Jaco-Ben V
Jaco-Ben V
posted in Product Questions
If I purchase a subscription in app does that give access to web?

Hi I would like to verify that if I purchase a subscription package on the iOS app that I will then also have the same functionality on the web app or any other device or app that I log into. Or is the subscription that I buy for the app only applicable for the app and device on which I buy it? Please advise as I am finding this a bit confusing

1
Sara M102
7 years ago
Errol B
Errol B
posted in Product Questions
Do I have to pay extra for iOS apps if I am a Pro subscriber?

Do I have to pay extra for iOS apps if I am a Pro Subscriber?

1
Sara M102
7 years ago
Pierre D
Pierre D
asked in Product Questions
Can I resize multiple objects at once in Lucidchart?

Can I resize multiple objects at once?

5
A
7 years ago
Daniel K103
Daniel K103Lucidite
asked in Product Questions
Show or Hide Rulers, change units on canvas in Lucidchart

How do I show  or hide rulers? Additionally how do I change the units?

1
A
7 years ago
Vanessa K101
Vanessa K101
posted in Product Questions
Select different screen resolutions

Hi there I am just starting with lucidchart and wanted to build my first wireframe for a webpage. Is it possible to select a certain screen resolution? Thanks for your help.  V.

1
Kristy
7 years ago
Kristy
KristyLucidite
posted in Product Questions
Import Tips

Compatibility with Visio is something we take very seriously. The team has done a lot of work over the last few years to make these imports/exports as high fidelity as possible. Unfortunately compatibility between two applications is rarely perfect and there will likely always be a small percentage of the millions of imports/exports which have some issues. To that end we are continuing to invest thousands of hours this year and plan to make many ongoing improvements!   Check out these suggestions to ensure that your upload is successful:   File size If the import process takes longer than a few minutes your file might be too large (>40 MB) and you’ll need to modify it. You can try: Compressing user images: Typically files are too large due to large user images placed inside the diagram. You can resolve this issue by optimizing the images to 72 dpi and ~1000 pixels on the long side. Dividing the document: If your file has multiple pages try re-saving it to multiple files t

0
Kristy
7 years ago
Tomasz K
Tomasz K
posted in Product Questions
Imported Stencil Search

Hello  I'm trying to import these visio stencils https://www.juniper.net/us/en/products-services/icons-stencils/ (MX or QFX in particular). Once imported I can't seem to find a way to actually search for the by name. The icons are very small and without the name there is no way to know what you are copying without trying all 90+ icons. Is there a way to search the part number of the imported visio stencil? Looks like the part number and product number are imported within the shape's data but can't seem to find a way to search for it. Thanks TK

1
Sara M102
7 years ago
Kim M
Kim M
posted in Product Questions
Importing visio chart into existing lucid chart diagram

Is there a way to import a visio chart into an existing lucid chart diagram in order to use a standard template (company logo etc)?  When I import visio it creates a new lucid chart diagram.

1
A
7 years ago
Kimberly H
Kimberly H
posted in Product Questions
How to draw data couples

I am drawing a programming structure chart and the layout is similar to an org chart. I now need to add my data couples and can't seem to find the symbols. Any ideas?

1
Sara M102
7 years ago
David B107
David B107
asked in Product Questions
Maximum Lucidchart Page Size

I need to make a design that will be printed on a 48" X 96" signboard. The page size for LucidChart seems to cap out at 62.5" both horizontally and vertically. Is there a work around for this? I would like to work in a 1:1 scale.

1
Sara M102
7 years ago
R
Randy Z
posted in Product Questions
Download image at resolution higher than 300?

How can I download an image of a completed drawing at a resolution higher than 300 dpi? Thanks

1
Sara M102
7 years ago
Surbhi S
Surbhi S
posted in Product Questions
Insertion of charts into Word using Lucidcharts integration with word

Hi! I am using the basic version of Lucid Charts and have the following queries.  1. I have inserted a couple of process maps into MSWord using Lucid Charts and the resolution of the process maps has reduced substantially. Any way to adjust the resolution?  2. Any way I can insert a Header and Footer in Lucid Charts process maps? 3. Any way I can copy paste a title from Word in the same font to Lucid Charts directly. I am unable to find the exact same font in Lucid Charts?  

3
Remy M
7 years ago
Jane E
Jane E
posted in Product Questions
Syncing to Google Drive - and folders

Once I have synced all my Lucidchart files into Google Drive can I organise them into a folder structure that is meaningful to our business? And what happens when we next sync - will they shift back or remain in the new structure? Many thanks.

2
Jane E
7 years ago
joe102
joe102
posted in Product Questions
2 proportional Venn Diagram circles

Hi Haven't seen this supported anywhere by anyone (not excel powerpoint lucidchart creately . . no one). I have 250 iOS customers and 130 Android . . how do I quickly draw two proportional circles? I have 170 iOS customers and 90 Android that have a special device type . . how do I draw 2 inner circles that have the right proportions? of those customers with the special device type 90 iOS customers and 50 Android have the special software . . how do I draw 2 more inner circles with the right proportions? That's going to look like 2 snowmen from above or two lopsided targets but two sets of 3 inner circles . . Drawn to Proportion (we can use the largest 250 as the index)   Thanks in advance    

1
Sara M102
7 years ago
Kevin M105
Kevin M105
posted in Product Questions
Image management

Hi LucidCharts!  How do I remove team images from company accounts?  If someone posts unwanted images on LucidCharts is there a way for an admin to remove them? Thanks -Kevin  

1
Sara M102
7 years ago
Omar M
Omar M
asked in Product Questions
Mirroring an object in Lucid

How can I mirror an object about the X or Y axis in Lucidchart?

1
Kristy
7 years ago
Ajay U
Ajay U
posted in Product Questions
Licensing

Hello A question about lucid chart add on for confluence server (on-premise). Could you advise if we must buy license for all users who are using confluence and viewing the pages or if the license is needed only for users who need to edit the charts. Thanks  

1
Sara M102
8 years ago
Serhii A
Serhii A
posted in Product Questions
How to show shape advanced features (grey squares)?

How to show advanced features (grey little squares) of shapes as in the screenshot below. It seems that they randomly hide and show up and I don't know what I should do.

1
Sara M102
8 years ago
Aaron W101
Aaron W101
asked in Product Questions
How do I overlap shapes so one doesn't disappear behind the other?

 Hi I am trying to create a diagram containing 4 circles. I'd like the circles to overlap so that they merge without one disappearing behind the other. Is this function possible?

2
Aaron W101
8 years ago
Hauke G
Hauke G
posted in Product Questions
Floorplan: Door issue and messearument questions

Hello everyone   I am getting frustrated with lucidchart and its floorplan diagram. I think that lucidchar needed a floorplan function within its portfolio but I am missing some features (or I can't find them).   1)   How can I switch the hinge-side? I read this article but that isn't working at all. I can change the side to which side the door will open but I can not change the side of the hings (allthough it was described in the article). There are no purple boxes or something. This issue seems to be since 2013 enought time to solve that.   2)  How can I position an object in relation to a wall or other object on the real-life messearument unit instead of the paper-messearument? Example: I have a cubic room and I want to position some spot lights. I need to position them in the exact distance from the walls and with the exact distance to each other. But how can I do that? I tried to change the grid size but that is getting really complicated because then

1
Sara M102
8 years ago
Gabrielle D
Gabrielle D
posted in Product Questions
Have an arrow originate form within shape / object

I would like to have an arrow originate from the middle of a shape instead of from the edge. In this case I want the arrow to originate from a button that is in the middle of a screenshot. I want to be able to move this object and have the arrow follow with it.

1
Sara M102
8 years ago
Nigel
Nigel
asked in Product Questions
Download single layer of multi-layer diagram in Lucidchart

 Can we just download the layer on display in the browser instead of multiple layers which are either overlayed upon each other or each layer showing up in a multi-page .pdf? My suggestion is to add another option to the download menu offering to 'download displayed layer'.

1
Sara M102
8 years ago
Qin L
Qin L
posted in Product Questions
How to attach the handles to the shapes?

I am revising a big flowchart and moving the shapes and lines arounds. I realized by doing that the shapes and their handles were separated some how which made it hard to position the shapes. Do you know how to attach the handles back to the shapes?  Thanks Qin

2
Qin L
8 years ago
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