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I have an individual premium account. Lucid insists I need a premium "Team" upgrade even though I am not trying to use a Team feature

  • June 5, 2021
  • 2 replies
  • 10 views

Gautam M102

I am using an Office / House tempale (building a plan). When I add a room it says I am trying to use a "Premium" feature and must upgrade to "Team". I am not trying to use a Team feature - just features available to me for my Individual Premium account. I am not able to proceed - this is very annoying.

Comments

Gautam M102

It allowed me to use the same shape for 3 other rooms so I cant understand why it wants me to upgrade to Team now.


Leianne C
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  • Lucid support team
  • June 7, 2021

Hi Gautam thanks for posting on the community! I'm sorry for the trouble you are having with floor plans. I am going to turn your post into a support ticket so I can take a closer look at what occurred. I will be reaching out to you shortly via email. If anyone else has a similar issue please reach out to support by filling out a support ticket here.