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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6319 Topics
Tate S
Tate SLucid support team
asked in Product Questions
Navigating larger boards in Lucidchart

How can I easily jump to different areas on the canvas without scrolling or zooming out to see everything and zooming back in?

291
Shanna H
Tate S
Tate SLucid support team
posted in Product Questions
Accessing voting results from previous sessions

After a voting session can I come back on a different day and view the results again?

290
Shanna H
Tate S
Tate SLucid support team
posted in Product Questions
Emoji reactions

What emoji reactions can I add to my objects? How many can I add? How can I see what emoji reactions my collaborators have added?

760
Shanna H
Shanna H
Shanna HLucid support team
posted in Product Questions
Integrating with Google Drive?

How do I set up the Lucidspark Google Drive integration? What does it mean to sync my Lucidspark boards?

260
Tate S
Shanna H
Shanna HLucid support team
posted in Product Questions
Integrating with Slack

If I use Lucidspark with Slack does it mean that I can do all of my sharing exclusively through Slack? Do I have to log into Lucidspark at all to share boards?

60
Tate S
Shanna H
Shanna HLucid support team
posted in Product Questions
Help starting out

I’m new to Lucidspark and need some help getting started. Do you have a guide? If I think of a question while I’m working in Lucidspark is there a way to easily get help?

30
Tate S
Abby S
Abby SLucid community team
asked in Product Questions
Collaborating without Lucid account

How can I share my Lucid documents with my clients that don’t have a Lucid account?

3591
Micah
Abby S
Abby SLucid community team
asked in Product Questions
Grouping and moving some ideas in Lucidspark

How can I easily group a few ideas text boxes and drawings so I can keep everything organized? I also want to move them to a new spot on my canvas but don’t want to move everything individually.

241
Micah
Abby S
Abby SLucid community team
asked in Product Questions
Organize and categorize ideas?

I’ve finished brainstorming and adding my ideas to the canvas. Can I organize and categorize them?

281
Micah
Micah
MicahLucid community team
asked in Product Questions
Quickly create/bulk upload sticky notes into Lucidspark

How can I add my ideas to sticky notes more quickly than just dragging them out and adding text to them one by one?

3031
Clara H
Micah
MicahLucid community team
posted in Product Questions
Reuse Tags

How can I see what tags I’ve used on other shapes if I want to reuse them? I don’t want to have to go back and find each shape with tags to check.

140
Clara H
Jason S104
Jason S104
posted in Product Questions
Navigating through layers using buttons

I have created a page with 5 layers.  In each layer there is a button with an action to navigate to the next layer or the previous layer. The actions have the right combination of Show Layer and Hide Layer. The first navigation works however the next navigation results in a blank screen.  I have tried this on two different pages built from the ground up and the behaviour is consistent.  I do not know how to resolve this.   

70
Shanna H
Stef R
Stef R
posted in Product Questions
CANCELAR SUSCRIPCION

hola! quiero cancelar mi suscripcion de prueba gratis no me funciono para mi trabajo   

100
Abby S
Micah
MicahLucid community team
posted in Product Questions
Default Styles

How do I set a default style for all of my shapes so I don’t have to style them all individually each time after adding one to the canvas?

2540
Clara H
Micah
MicahLucid community team
posted in Product Questions
Collaborators

How can I make sure each of my collaborators’ work is easy to identify on the canvas? I need to make sure I know who contributed to what ideas.

200
Clara H
Clara H
Clara HLucidite
posted in Product Questions
How do I organize my notes?

How do I keep my notes organized? I want it to be useful for all my collaborators and easy to understand not just a bunch of unorganized text.

50
Abby S
Clara H
Clara HLucidite
asked in Product Questions
Add time to timer in Lucidspark

How can I add more time to my timer after I’ve started it?

1741
Abby S
Bob C
Bob C
posted in Product Questions
Setting default text for specific shapes

How can I set text parameters for specific shapes? Current defaults for the decision diamond is 8 pt. with the yes/no text located in the center of the line.  I need to change that to 12 pt. and located at the point of the diamond.  How does one do that?

70
Shanna H
Clara H
Clara HLucidite
posted in Product Questions
Commenting on a Specific Object

How do I comment on a specific object in my board for a collaborator to look at?

280
Abby S
Clara H
Clara HLucidite
asked in Product Questions
See Previous Changes

How can I keep track of changes made to my board? If I make a mistake can I restore to a previous version if I need to?

1934
L
Abby S
Abby SLucid community team
asked in Product Questions
Facilitator voting

I want to set up a voting session for my collaborators. Can I also vote as a participant even though I’m the facilitator?

593
Phillip W
Carl K
Carl K
posted in Product Questions
Lean Six Sigma Shapes

I'm taking a course in Lean Six Sigma.  I thought it would be great is Lean Six Sigma was one of the shape libraries but it wasn't.  Could that be added as a feature?  Thanks   Carl  

40
Abby S
ADAIR C
ADAIR C
posted in Admin Questions
¿Cómo puedo cancelar mi suscripción?

No encuentro ningún apartado para cancelar 

110
Emma D
Caitlin W
Caitlin W
posted in Product Questions
What happened to the right panel?

As of a few weeks ago there was a right panel with a bunch of options. It looked like this:    (Taken from your help center.) But when I signed in earlier this week it was replaced by this useless lump:     I can still access page settings and stuff from the menus but I used that panel A LOT. How do I get it back?   The only thing I can think of that I did was add Slack integration. But I use the Slack desktop app - I don't know why that would affect something I use in Chrome. 

40
Emma D
Becky K
Becky K
posted in Product Questions
Toggle not working

Hi i have one page with several layers.  The toggle feature should go back and forth from the page to the layer it is connected to.  I can get the layer to show up but not go away.  How do I get it to go away and toggle?  I have ensured it is published synced and I have an individual paid account. Help.

200
Eric R
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