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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6331 Topics
Sharda G
Sharda G
asked in Product Questions
Migration of Lucidchart plugin data from Confluence server to Confluence cloud

Hi We are in the process of moving Confluence from the server to the Confluence Atlassian cloud instance. Confluence cloud migration assistant suggests at step "Assess your app" to contact you as there is no migration path provided. Any suggestions are welcomed. Thank you

220
Coumba D
cate.page
cate.page
posted in Product Questions
What's the best way to handover lots of LucidCharts from a 3rd party to our own account?

Hi we have Lucid Charts and are working with an external team on their Lucid Charts. The import functionality for Lucid is clunky; is there a better way of handing over documents e.g. can we add them to our Lucid account delete them and as part of that process handover ownership to someone internally?   Many thanks :)

30
Coumba D
Bruce L
Bruce L
posted in Product Questions
log4j vulnerability response from Lucidchart

Could Lucidchart gives an official response about the log4j vulnerability?

260
Bruce L
lhitchco
lhitchco
posted in Product Questions
Log4J vulnerability and XMind 8 Update 9

Good afternoon We have a handful of users that use Xmind 8 Update 9 on their desktops.  Please advise if this version of Xmind is exploitable under this vulnerability CVE-2021-44228.   Is so what is required to mitigate the vulnerability? Thank you.

250
lhitchco
Don D
Don D
posted in Product Questions
Secure deletion of data

Hi I am looking for Lucid's data deletion policy. Do you have a documentation how documents are actually deleted and how they are removed from Lucid's systems? In order to use this product for certain information I need to ensure that the data can and will be deleted from Lucid's systems when necessary.

90
Abby S
Yang
Yang
posted in Product Questions
are Lucidchart Plugin on confluence data center affected by log4j security vulnerbility?

Lucidchart plugin version 1.24.20 Confluence data center 7.13.2    

40
Liz G
Neha
Neha
posted in Product Questions
vsdx file is not getting generated properly

Hi   I have  huge Entity relationship diagram in lucid and i want to generate vsdx file and import in draw.io but its not getting import in draw.io .   Could you please suggest? I am using paid subscription of lucid and my company adobe has paid subscription of lucid.   Regards Neha 

230
Abby S
Ron S101
Ron S101
posted in Product Questions
Is Exporting Web Links in the Export CSV supported?

Is the exporting of web links supported in the CSV download of a LucidChart? I added some links but I did not see them when I do an export of the shape data.

10
Abby S
Andres C101
Andres C101
posted in Product Questions
Page in document not opening

I have 5 pages in my document everything worked fine for weeks until today. Now I can't open one of the pages. The other pages open and work fine but just this one when selected it keeps the content of the previously selected page without refreshing it with the content of the selected page. The zoom in and out shows change but the content is the same it is not updating with the right page content. Used in another browser and the behavior is the same. What could be happening?

00
Liz G
David P104
David P104
posted in Product Questions
Rectangles got scrambled!

I have a very simple diagram for some reason 2 of the rectangles have become scrambled. They look fine in the editor but when I export as PDF or PNG they come out... scrambled. They also show up scrambled in the preview in the file list browser under "Recent Documents" (see attached screen shot).  I'm pretty sure this is a bug... I also did a bug report but there was no way to attach an image there! Hoping for some help in how to save this diagram! Thanks!

40
Colton E
danmclane
danmclane
posted in Product Questions
PostgreSQL query not grabbing relationships

I have a PostGres DB I want to extract the public schema from. I can get the code to work and extract the ERD to a CSV file. However the code provided by Lucid doesn't extract the relationships between tables?  The following column is missing some data:   character_maximum_length  The following columns are EMPTY:  constraint_type   table_schema table_name column_name   help please

230
Emma D
Leigh T
Leigh T
asked in Product Questions
Dotted line doesn't show on PDF when printing a sub-process box

Hi there When I'm creating a chart sometimes I use the sub-process box which has a dotted line on it.  When I print to PDF the dotted line dissapears.  This is using a Chromebook (pixelbook go).  The rest of the features render as they do on screen.

1108
G
Andy V
Andy V
asked in Product Questions
How do I draw a line manually without it automatically connecting to other shapes?

I want to draw a line that is just a drawing and does not have a mind of its own when objects around it are moved. The electrical symbols have them but I can not figure out how to create my own drawn line with no  connection.properties. How do you do it?

743
Colton E
Uri B101
Uri B101
posted in Product Questions
How to document constraints in an ERD?

I see we can provide documents and types but can I create an area to document constraints? I've seen that null/not null is not yet supported but can we at least get some place to articulate constraints textually (bonus points for formally)?

110
Coumba D
Neha R101
Neha R101
posted in Product Questions
Entity relation ship diagram

Hi   I am building ER diagram of existing system .The document size is growing bigger . Could you please suggest some feature to make it more readable for the users ?   One point which I can think of is to collapse the table but I don't see that option with the table . Kindly suggest   Regards Neha

20
Emma D
Tim B102
Tim B102
posted in Product Questions
Integration with Teams

Microsoft Teams App Integration I have a paid Lucid license and use MS Teams. Does another user need to have a paid 'lucid' license in order to 'view or edit' a lucidchart that has been added to a channel in Teams? At present the way I share my lucidcharts with colleagues is to 'publish' them and send them the URL (which they can 'view'). I just want to know how/if that method would be improved through the Teams integration. Thanks

90
Emma D
Miriam P
Miriam P
posted in Product Questions
Get rid of giant black pop-up and blinking when using Offline Mode

I'm trying to use Lucidchart in Offline Mode and it works great except there's a large black pop-up in the lower left that obscures part of the screen. It says "We're having trouble saving your recent changes. Please try reconnecting to the internet and contact our support team if the error persists." Obviously I'm not connected to the internet - I'm using offline mode. I know I'm working offline and this thing is getting in the way of my limited laptop screen real estate. Is there anyway to get rid of pop-up notifications that appear in the lower left corner? It's making me crazy. Also ieach feature you add while in you're in offline mode blinks continuously until you reconnect to the internet. This make offline mode nearly impossible to use. I like the pop-up at the top of the page that warns me of offline use because I'm able to hit a little X to hide it and it doesn't actually obscure anything I need. I'm really really hoping there's a way to get rid of the blinking and the ot

80
Liz G
Ben B101
Ben B101
posted in Product Questions
Log4j vulnerability

Is there any issues that we should be aware of regarding this vulnerability?  Does Lucid use it on the backend and if so what steps have you taken to mitigate any risk?

00
Ben B101
Abhishek K
Abhishek K
posted in Product Questions
Organization chart help

I need to create an org chart and I am not able to do so as the chart shifts and jumbles up.  This is how I want it  The VP Sales Director  Myself  17 people report to me    The VP sales is the head the director reports to VP I report to director and then I have 17 people who report to me. Please help.

10
Coumba D
Terrance B
Terrance B
posted in Product Questions
Import new shapes

Is it possible to import a shape in SVG and be able to make it available for resources within the company to use?

40
Shanna H
Konrad M
Konrad M
posted in Product Questions
Are Lucid services vulnerable to Log4Shell?

It there an official statement from Lucid as to whether their services are not vulnerable to Log4Shell?

100
Konrad M
Carl M
Carl M
posted in Product Questions
Template will not populate.

When I click "Use This Template" it takes me to my account but the template does not populate.  Can you help?

00
Micah
Jamie A101
Jamie A101
asked in Product Questions
Can I access or contribute to a Lucidspark board anonymously?

Can contributions to LucidChart e.g. adding post-it notes to brainwriting or brainstorming templates be anonymous posts by employees in a paid account? 

1660
Micah
Gabor M
Gabor M
posted in Product Questions
Chevron-styled Process Flow Diagram

Hello I need to create a Chevron-styled Process Flow Diagram because my the options in Google Presentation are limited. I've checked existing Lucidchart templates without success. Thanks --Gabor

540
Coumba D
Joe t
Joe t
posted in Product Questions
Shapes vs lines

Do lines count towards the 60 shape limit?

30
Leianne C
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