Hi Thomas thanks for your post! Here are a few tips about finding missing documents:

• The document may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.


• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash check out this Community post.


• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.

Let me know if you're still unable to find the document after trying these tips!