Hi @richard e thanks for posting in the community! I see that you've also submitted a support ticket for this and have responded there. Please let me know if you aren't able to see the response or if you have any questions. 

For anyone with a similar issue we recommend trying the following troubleshooting steps:

• Try opening your account in a private or incognito window. For help with opening an incognito window please see this community post (in English).


• Try connecting to a different network or disconnecting from your VPN (if applicable).

Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If those steps don't seem to resolve the issue please submit a support ticket via this form and someone from our team will be happy to assist with troubleshooting. Thank you!