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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6340 Topics
iwaniesta
iwaniesta
posted in Product Questions
log4j2の脆弱性対応について確認したいです

Confluenceデータセンター版のLucidchart Pluginに関する、log4j2の脆弱性対応について確認したいです プラグインのアップデートが必要なのか等確認したいです 現在の対応状況について教えてください 特に対応不要の場合でもお知らせください

40
Leianne C
Dmitri S
Dmitri S
posted in Product Questions
Duplicate Transit Gateways

When importing multiple accounts using AWS CLI method singe TGW gateway is duplicated into each account as individual item. All TGWs across accounts end up having identical ARN TGW_ID and Description. Has anyone else seen this behavior? How was it corrected? Thank you.

20
Sylvia X
camila p
camila p
posted in Product Questions
Diagrama de Gantt

Diagrama de Gantt

112
N
Fernando D
Fernando D
posted in Product Questions
How to insert a (process) diagram within a blueprint template

I would like to know please how I can accommodate a diagram within a plan template of my company in order to turn it into an official document. Thank you. PS: our blueprint templates are in DWG and PDF formats.

10
Colton E
asawitoski
asawitoski
asked in Product Questions
Hide or Group pages

Really want the ability to hide and/or group tabs in a document. It would help so we don't have to use MORE individual documents because our users get tired of scrolling but need to reference new and old work in a single place. 

563
Phillip W
Elaine W
Elaine W
posted in Product Questions
How to draw an arrow without "arrows" on both ends.

I cannot find where I can create an arrow without the arrow on both ends.   During the trial this was not a problem but not the "arrow" has arrows on each end.  This does not work for our flow chart.

30
Emma B
Jurgita B
Jurgita B
posted in Product Questions
Dragging all components within a shape

How can I lock components within the red box and drag the whole box closer to the blue box. Otherwise it just drags the red frame leaving all the inside components in its original place.

60
Emma B
heba
heba
posted in Product Questions
export diagram to bpmn2.0

hello can i export the dialgram as bpmn 2.0 ?

270
Emma B
Virginia
Virginia
posted in Product Questions
edição de dimensões digitando

Pessoal não consigo colocar as medidas exatas de paredes janelas e afins com o mouse. Ele pula um dois ou mais centímetros. Queria muito digitar o valor exato das dimensões porém já vi num comentário oficial na central de suporte que isso ainda não estava disponível (fevereiro/2020).  Gostaria de saber se há alguma dica pra conseguir refinar as dimensões com o mouse para que eu consiga colocar os valores exatos..   Obrigada!

110
Liz G
John S103
John S103
posted in Product Questions
LQFP Circuit Shape

There is an IC shape that have a configurable amount of pins on two sides. Is there a shape that is like a quad flat pack micro (something with a configurable pin count on four sides)?

10
Shanna H
Anthony H101
Anthony H101
posted in Product Questions
Removing auto add items from shapes

How do I get rid of the check mark due to the box having "Approval" in it?  

30
Phillip W
David F101
David F101
posted in Product Questions
Snap to grid functionality bug associated with arrows.

At the present moment I have "Snap to Grid" "Snap to Object" and "Snap to Guide" all turned off. Despite this text boxes attached to arrows will still snap to an invisible misaligned grid. The arrows themselves will still snap to objects as well. I haven't tested this with other object types (I'll save that work for a junior Lucid engineer). It seems that there is no global setting for completely turning snap functionality off entirely this would be much appreciated (a fully working snap to grid functionality would be best though that would likely take a lot more work).  TLDR: Snap functionality is broken with certain objects before it is completely fixed I would like to request a truly global "Disable all snapping" feature. By this I mean the only thing dictating the movement of any object line textbox or thing with pixels rendered by Lucid should be my mouse and my mouse alone. Anyways I still love the product and it's the best out there! It could be improved though :) -David F.

810
Micah
Charlie B
Charlie B
posted in Product Questions
Changing Shapes

As a new user I'd like to recommend that a user is able to select multiple shapes at one time and then change them all to the same new shape.  For instance right click on square A hold down control and also select triangle B and circle C.  Once these 3 shapes are selected then change the shape so they are all 'clouds' or 'hexagons'.  Having to select each one individually and then change it is very time consuming if you want to change how you've organized a mind map once you've built it. Thanks!

170
Maison W
David M103
David M103
posted in Product Questions
Selection Mode

Click and drag selecting will select anything that has a part of it inside the selected area. This makes it hard to pick things that are also close to other things without also picking them.... In other software I have seen various techniques to overcome this. If you want only one select method make it select things completely inside the area - that's more normal Make it a setting to choose which method it uses Use a modifier key to switch Dragging selects everything fully contained unless you drag from bottom right to top left (sketchup does this it's very easy to use) I will also post a feature request. I ask here in case there's something I am missing.

240
Colton E
Micah
MicahLucid community team
posted in Product Questions
How can I understand an unfamiliar cloud architecture with Lucidscale?

Getting to know a new cloud environment can be difficult and time consuming. Cloud documentation may be out of date or might not exist at all. Building cloud models manually is a significant time investment and can introduce human error. Instead of trying to document your cloud manually you can use Lucidscale to quickly model and understand your existing cloud architecture.   1. Import your architecture into the data hub. Navigate to the Data Hub from your Lucid homepage and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center article on importing your data.   2. Create new model in Lucidscale.  Auto-generate a model from your imported data. In your Lucid documents menu select +New  and hover over Lucidscale to select either AWS Azure or GCP. You’ll then be able to select your data source and complete the prompted

40
Micah
Vladimir A
Vladimir A
asked in Product Questions
How to share documents via link to non-team members

Hi   Using  Lucid  for few years I see changes in sharing function. What I need is to send link to non-team member so that could just open it read-only in browser. Now I get message that user should login to see the pic. That's not what I need

401
Emma B
Network A
Network A
posted in Product Questions
Navigate Page List by typing.

It would be very helpful to select a Page in the "Page List" menu by typing the first few letters of its name. This would apply to the main document window and the Actions: Page menu. When more than 20 pages are present it can be time-consuming to scroll through the list. I tried typing while the menu was open and realize the selected shape text gets edited. Adding to "Feature Request".

20
Emma B
Network A
Network A
posted in Product Questions
Search and Replace does not auto-advance when replacing one at a time.

When using "Search and Replace" "Replace" option instead of "Replace All" the "next found string" is not auto-selected. This means the user must continuously click the "next" arrow to move to the next "found string" which amounts to a huge repetitive task. "Replace All" works as expected but sometimes proofing each instance is preferred. I'll add this as a feature request but want to get some more insight on this since I'm very new to LucidChart.

30
Emma B
Rafael E
Rafael E
asked in Product Questions
Create custom shapes in Lucidchart

Missing symbols how do I create custom symbols or how can I add new symbols? Thank you

1073
Sami H
Louis D
Louis D
posted in Product Questions
Can you make shapes appear in more than one layer?

I am drawing organisation charts. I have been using the layer function with action buttons to allow my colleagues to toggle different layers on and off to help breakdown the organisation into different departments. It works great! But some of the departments need to appear in more than one of the layers when toggled on and off. My question - Can shapes etc. be assigned to multiple layers on the same page so that they will appear in more than one layer when they are toggled on and off? Any help would be great Thanks in advance community.  

110
Phillip W
Joshua B
Joshua B
posted in Product Questions
How can create a conditional based on the visibility of a layer?

There is a situation where I would like to create two layers that can be toggled to make them visible. I want a conditional that will show an arrow linking them but only if they are both visible is this possible?

80
Phillip W
Dalton M
Dalton M
posted in Product Questions
Page Number and Page Tiling

Lucid Chart should include an Automatic Page Tiling Number option. if my page 1 has 4 tiles I should be able to add an Automatic Text that shows Page 1.1 1.2 1.3 and 1.4. By doing: [Automatic Page Number].[Automatic Page Tile] Reason: When exporting a document to PDF and my document has 6 pages each page with 3 or 4 tiles and using Automatic Page Number and Automatic Page Count I end up with a PDF document that shows: for page 1 with 4 tiles:  Page 1 of 6 Page 1 of 6 Page 1 of 6 and Page 1 of 6. for page 2 with 2 tiles Page 2 of 6 Page 2 of 6 for page 3 ...

390
Emma B
Logan A
Logan A
posted in Product Questions
Advanced data and Automation

I need to add spreadsheets to my Charts. But it says I need an enterprise account. I want this for just one person. Is there anything that I can do?

40
Ashley C
Jennifer Y
Jennifer Y
posted in Product Questions
Can I lock shapes together

I want to move two (or more) shapes or boxes together.  How can I do that??

80
Emma B
salimzhanov
salimzhanov
posted in Product Questions
Use markup не работает что делать?

Добрый день! Подскажите пожалуйста что делать если перестал работать Use markup

80
Ashley C
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