All my documents appear in transparency on my home page. What is happening?

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Please come back to me it is so tiring that I can't work for multiple hours on my documents....

Coumba D

Lucid support team

Hi Louis

Thanks for posting in the Community!

It looks like you may be offline or encountering an issue with your internet connection/network.

Could you try logging into your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Often times account performance issues sre related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If those don’t resolve the problem please submit a support request here so that we can take a closer look at the problem.

Thank you!

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