Hi Stephen

Thanks for posting in the Community!

As a first step I would recommend following these  troubleshooting instructions:

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.


• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network ensuring that you are on a strong stable connection.


• Sometimes diagrams that are imported from other sources (such as Visio Draw.io or others) have trouble exporting. Could you try copying and pasting the contents of the document into a new Lucidchart document?

If these steps don't resolve the issue please let me know.

Hi Leah 

Thank you for the suggestions.  I tried an incognito tab and also disconnected from my company VPN to make sure I had the full bandwidth of my home internet.  Unfortunately I'm still getting the same results.  I can open a case for this as well if we need to exchange screenshots etc.

Hi Stephen

I've moved your request to a support ticket for further assistance from one of our support agents. Please check your email for a response.

If other users have tried those solutions and the issue still persists could you please submit a support ticket here? 

After you submit a ticket we will contact you via email to assist in resolving your issue.