Hi Louis

Thanks for posting in the Community!

It looks like you may be offline or encountering an issue with your internet connection/network.

Could you try logging into your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Often times  account performance issues sre related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If those don’t resolve the problem please submit a support request here so that we can take a closer look at the problem.

Thank you!