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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6346 Topics
Sekti W
Sekti W
posted in Product Questions
Export ERD didn't generate Foreign Key

The Export ERD gives me this : CREATE TABLE "Person" (   "id" integer   "fname" text   "lname" text   "sex" char   PRIMARY KEY ("id") );   CREATE TABLE "Car" (   "id" integer   "license_number" text   "uid" integer   PRIMARY KEY ("id") );  

201
Coumba D
Joanna F
Joanna F
posted in Product Questions
Is it free to view and comment?

I have a paid plan and have created some diagrams for my client and have sent them a link.  They do not have a plan with Lucidchart.  I know they will need to create a login to view the diagrams I've created however can they view and comment on the Free plan or do they have to have a Paid plan?

460
Coumba D
John L101
John L101
posted in Product Questions
ERD Support for SQL Server Extended Properties?

We store a good bit of meta-data about tables and fields in extended properties in SQL Server. For example a field or table might include guidance for analysts on how it should be used in reporting or what other tables/databases is relates to or is sourced from.  How can I include these extended properties in an ERD diagram so that it will be exported properly with the create statements?

160
Micah
JENIFER ANDREA R
JENIFER ANDREA R
posted in Product Questions
no encuentro un documento

Hola tengo un problema con el programa No encuentro un documento que no borré no está en papelera y no lo encuentro en ninguna parte. Tengo el historial de Google

90
Micah
Chris J102
Chris J102
posted in Product Questions
Rescaling in Spark?

I've accidentally created a large board in lucidspark but the zoom is at 100. Is there a way to scale everything out as one? My team and I can't really share the doc because it's zoomed in too far and the lines disappear. 

50
Micah
Alexandra S101
Alexandra S101
posted in Product Questions
ISO Salesforce UI screen mock template

Was hoping to find something pre-built. The shape library is useful but was hoping to find a the standard base Salesforce UI as a template.   Thanks!

60
Addie
Lucid Legend Level 8
Steve M104
Steve M104
asked in Product Questions
Auto Generate Portfolio Style Org Chart for levels of tasks from data set in Lucidchart

If I build multiple subtasks in a  hierarchy in a dataset and build an org chart that has the columns map to each level of hierarchy (Portfolio Program Initiative) in the chart can I click a button to have the chart fill out with the data from the dataset?  My hierarchy  Portfolio = TractorsProgram = Model T540 TractorInitiatives = Assemble TractorEpics = Install EngineTasks = Mount in TractorSubTasks = Insert Bolt in mount hole  

292
Abby S
Steve N
Steve N
posted in Product Questions
Presentation Builder - does not display in presentation mode

We are fairly new users but have mastered most of the capabilities of Lucid Chart.   We have used presentation builder on top of existing workflow process charts. Then used an embedded link in our intranet to enable non-Lucid users to view those charts as presentations.  However the charts do not appear in presentation mode until a user clicks the presentation icon. How can a presentation automatically appear in presentation mode?  

180
Addie
Lucid Legend Level 8
Joan M
Joan M
posted in Product Questions
Org Chart Tab Format

I saw this question posted from several years ago and am asking whether this functionality has been added. I have created a company org chart from the blank org chart template split by service area across 15 or so tabs. I want to be able to edit the org structure and cards across all tabs at once (i.e. change the layout remove the picture add fields) rather than applying it tab by tab.  Can I create a default card structure and apply it across the whole document at once? Or live-edit the entire document? Is this currently an option? Thank you!

250
Micah
Jayson S
Jayson S
posted in Product Questions
Assign and Status

Hi   Is there a way to assign a shape/process to someone and add functionality to change the status of the process like Active to Complete/Resolved?   Thank you!

80
Leianne C
Karen L101
Karen L101
asked in Product Questions
Formula - countif using custom data in Lucidchart

I have page data formulas and shapes with custom dataI am struggling to create another formula with 2 COUNTIF formulas Ie: count when have both dataie: Countif=COUNTIF(DESCENDANTSTHIS."System"='Online')AND=COUNTIF(DESCENDANTSTHIS."Process"='Hotel ') or Countif=countif(descendants(page) x => and(shapetype(x) = 'ProcessBlock' lower(fillcolor(x)) = '#fc9432ff'))AND=COUNTIF(DESCENDANTSTHIS."Process"='Hotel ')Thanks

444
Micah
Cynthia.Colon
Cynthia.Colon
posted in Product Questions
Importing bulleted items from excel into Lucidchart

Hello and HELP!  This is my first time working with Lucidchart and my boss has some requests that I am not sure I can swing. We're working on building an org chart and trying to automize as MUCH as possible so that when we import from excel doc a list of responsibilities under each individual is listed with bullet format.   

50
Addie
Lucid Legend Level 8
Ahmed N
Ahmed N
posted in Product Questions
Merge 2 template shapes in one document

Hi  I have 2 different templates like Class Diagram and Sequence flow and I need to have the shapes of both templates in one document where i can create 2 pages one for the Class diagram and another for the Sequence flow.

40
Addie
Lucid Legend Level 8
Whitney
Whitney
posted in Product Questions
Org Chart Levels

Help!  I am creating an org chart and trying to create different levels all reporting to one person at the top so the ppl in the second and third levels all report to the top person instead of the 3rd level reporting to the 2nd.  How can I do this??

140
Addie
Lucid Legend Level 8
Nandi S
Nandi S
posted in Product Questions
Integration with SharePoint

I found an article in October 2022 that Integration with SharePoint is coming soon. Are there any updates available?

40
Leianne C
Gerardo R
Gerardo R
posted in Product Questions
Disable Auto-save in Diagrams

Hello. Is there a way to disable auto-save in LucidChart diagrams? We do not want accidental changes to be saved.

780
Addie
Lucid Legend Level 8
Dianne B
Dianne B
posted in Product Questions
Data link for org chart

Hello I created a Google Sheet to populate my data for our department org charts.  That sheet was created under a previous account that I owned.  Since then I have a new account (because of my new position) and I've lost the ability to transfer ownership of that Sheet.  I was able to share to my personal email and then share it with my new account but I cannot figure out how to update my data link to use the new sheet to import into my org chart.  Is it possible to switch the data link import for my org chart?

520
Micah
Ping M
Ping M
posted in Product Questions
How can you hide data types in a SQL Server ERD?

Hello is there a way to hide the data type in a LucidChart ERD made from a SQL Server database as shown below? I just want to show the names of the table columns not the data type. Thanks!

660
Micah
Lorraine W
Lorraine W
posted in Product Questions
None of your links work

I am trying to get a copy of my invoice but all the links state there is no link?

10
Phillip W
Admin T101
Admin T101
posted in Product Questions
Linking two shapes - Highlighting

Hi there Thankyou in advance. Is it possible to link two or more shapes so when one is interacted with (whether it's by clicking or hovering the mouse over it) the others will be highlighted. Just to clarify I don't mean grouping shapes. In the example picture attached if I click or hover over the text I'd like the two Process squares to highlight.

60
Leianne C
Christopher M101
Christopher M101
posted in Product Questions
Lucidspark - No Board Import Option

I'm attempting to import a board from Miro.  Following the instructions in article https://lucidspark.zendesk.com/hc/en-us/articles/4414137015828 I'm stuck at step 7.  There is no 'Board Import' option when I hover over Lucidspark.  I only see 'Blank Board' and 'Create from Template'.  

70
Addie
Lucid Legend Level 8
Jeff L103
Jeff L103
posted in Product Questions
Can others view/comment your project without a Lucid account?

Want to have people view my project without needing to set up an account. Is it possible?

110
Addie
Lucid Legend Level 8
Word
Word
posted in Product Questions
Excel data imported

 When I drag and drop some of the data that was imported from excel I get the following error.  Is this a formatting issue on my part? {{=label(referencekey(1).'DOC. NO.')}}: {{=referencekey(1).'DOC. NO.'}}

90
Coumba D
Kevin S101
Kevin S101
posted in Product Questions
Non-uniform scaling

Is there a way to scale a bitmap image but not maintain 1:1 scaling. That is I want to squish the image vertically but keep the width the same. I can see the little "lock" icon in the Transform panel which suggests that it locks proportional scale.  However this only locks the bounding box aspect ratio.  Contrary to the standard meaning of the lock icon (re: Illustrator) the image itself does NOT rescale when the lock is turned off instead the bounding box effectively crops the image in a weird manner. Am I missing something?

210
Kevin S101
Clifford
Clifford
asked in Billing
I haven't received invoices

Hey there--I haven’t received any invoices to my email address for this subscription I’m paying for monthly. What is going on?

381
Chelsey D
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