I have a diagram where I added an image (can’t recall if I uploaded it or pasted it in). It shows up fine within Lucid but when I export the diagram to PNG or JPEG there is just a blank square where the image is in Lucid.
Answer
Image from diagram not getting included in exports
+1Best answer by wlaforest
I have another interesting data point and a solution that worked for me. It turns out that not only was the export not showing the image, when someone else was looking at the diagram in Lucid they also got a blank square. Object acted completely normal on my side. I ended up deleting the object and inserting the image again from the menu (rather than pasting it in) and it resolved the issue.
+1I have another interesting data point and a solution that worked for me. It turns out that not only was the export not showing the image, when someone else was looking at the diagram in Lucid they also got a blank square. Object acted completely normal on my side. I ended up deleting the object and inserting the image again from the menu (rather than pasting it in) and it resolved the issue.
+15Hi
If you or any other user reading this run into image issues, I recommend checking out the following Help Center article for some steps that you can try:
If those steps don’t help resolve the issue, please feel free to reach out to our team and we’ll be happy to help troubleshoot. Cheers!
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