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April 18, 2024
Solved

Can't access Lucidchart diagram I created

  • April 18, 2024
  • 4 replies
  • 145 views

Hi, my chart is greyed out and I cannot open it to edit or work on. Any ideas please?

Best answer by Humas1985

Hi @chrisb 

 

Can you please give a try from a different browser / private window?

 

Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid

Please give a try and keep us posted.

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Comments

Humas1985
Lucid Legend Level 10
Humas1985Lucid Legend Level 10Answer
Lucid Legend Level 10
April 18, 2024

Hi @chrisb 

 

Can you please give a try from a different browser / private window?

 

Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid

Please give a try and keep us posted.

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Huma || Lucid Legend
Micah
Lucid community team
April 18, 2024

Hi @chrisb, because you responded directly to the email notification, your reply went to the community@lucid.co inbox instead of this thread - copying it here so @Humas1985 can continue helping! :) 

 

Thanks, but I can only open charts from Suggested documents in any browser. My documents list is greyed out.  

Humas1985
Lucid Legend Level 10
Lucid Legend Level 10
April 18, 2024

Hi @chrisb 

To your point - My documents list is greyed out.  

Is this related to the Company-wide sharing restrictions are a common reason and  these restrictions are implemented by the organization's IT department?

 

Regards

Huma || Lucid Legend
chrisbAuthor
April 18, 2024

Hi, thanks, all working now

 

All the best, Chris