Hi, my chart is greyed out and I cannot open it to edit or work on. Any ideas please?
Answer
Can't access Lucidchart diagram I created
+1Best answer by Humas1985
Hi
Can you please give a try from a different browser / private window?
Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid
Please give a try and keep us posted.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+24- Lucid Legend Level 10
- Answer
Hi
Can you please give a try from a different browser / private window?
Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid
Please give a try and keep us posted.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Huma || Lucid Legend
+20Hi
Thanks, but I can only open charts from Suggested documents in any browser. My documents list is greyed out.
+24- Lucid Legend Level 10
Hi
To your point - My documents list is greyed out.
Is this related to the Company-wide sharing restrictions are a common reason and these restrictions are implemented by the organization's IT department?
Regards
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