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Can't access Lucidchart diagram I created


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Hi, my chart is greyed out and I cannot open it to edit or work on. Any ideas please?

Best answer by Humas1985

Hi @chrisb 

 

Can you please give a try from a different browser / private window?

 

Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid

Please give a try and keep us posted.

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

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Humas1985
Lucid Legend Level 8
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  • Lucid Legend Level 8
  • April 18, 2024

Hi @chrisb 

 

Can you please give a try from a different browser / private window?

 

Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid

Please give a try and keep us posted.

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards


Micah
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  • Lucid community team
  • April 18, 2024

Hi @chrisb, because you responded directly to the email notification, your reply went to the community@lucid.co inbox instead of this thread - copying it here so @Humas1985 can continue helping! :) 

 

Thanks, but I can only open charts from Suggested documents in any browser. My documents list is greyed out.  


Humas1985
Lucid Legend Level 8
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  • Lucid Legend Level 8
  • April 18, 2024

Hi @chrisb 

To your point - My documents list is greyed out.  

Is this related to the Company-wide sharing restrictions are a common reason and  these restrictions are implemented by the organization's IT department?

 

Regards


Forum|alt.badge.img+1
  • April 18, 2024

Hi, thanks, all working now

 

All the best, Chris


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