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Can't access Lucidchart diagram I created

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Hi, my chart is greyed out and I cannot open it to edit or work on. Any ideas please?

document/account performance

Humas1985Answer

Lucid Legend Level 10

Hi @chrisb

Can you please give a try from a different browser / private window?

Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid

Please give a try and keep us posted.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Huma || Lucid Legend

Humas1985

Answer

Lucid Legend Level 10

Hi @chrisb

Can you please give a try from a different browser / private window?

Have you tried the basic trouble shooting tips from this help article - Basic troubleshooting – Lucid

Please give a try and keep us posted.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

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Huma || Lucid Legend

Micah

Lucid community team

Hi @chrisb, because you responded directly to the email notification, your reply went to the community@lucid.co inbox instead of this thread - copying it here so @Humas1985 can continue helping! :)

Thanks, but I can only open charts from Suggested documents in any browser. My documents list is greyed out.

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Humas1985

Lucid Legend Level 10

Hi @chrisb

To your point - My documents list is greyed out.

Is this related to the Company-wide sharing restrictions are a common reason and these restrictions are implemented by the organization's IT department?

Regards

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Huma || Lucid Legend

C

chrisbAuthor

Hi, thanks, all working now

All the best, Chris

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