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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6337 Topics
Robert E
Robert E
posted in Product Questions
Timelines with Azure DevOps Cards?

Can the time fields from cards imported from Azure Devops be used to size/place the card on a timeline or roadmap? Or are the time fields (e.g. start date target date) ignored by Lucid? Would we have to manually reshape/place the card on the timeline or roadmap and find the dates in Lucid are not linked to the dates in Azure Devops?

390
Leianne C
david m
david m
posted in Product Questions
Cant move arrows

I cant believe Lucid doesnt have such a basic functionality like moving of arrow. I inserted picture to Lucid project than I inserter arrow into picture which I want use as attention mark of some section in picture but cant find any way how to move or rotate that arrow. If I select arrow (and cursor change to cross with arrows indicate movement) when I try to drag and move that arrow it moves whole picture arrow is in. There is not any way how to move/rotate not connected arrow?

220
Addie
Lucid Legend Level 8
Celine P
Celine P
posted in Product Questions
Add a logo to an org chart

Hello How do I add my logo to the top of the org chart?   Thanks  

470
Micah
Poppy W
Poppy W
posted in Product Questions
Editing lucid diagrams in powerpoint

Hello I have managed to integrate Lucid with powerpoint which was straightforward. However I was hoping to be able to also make the powerpoint version editable. My team want to make adjustments but without signing up for lucid. Is this possible? Thanks   Poppy

340
Leianne C
Steven M101
Steven M101
posted in Product Questions
Drawing multicolored lines in Lucidchart

I'm working on some rather detailed electrical schematics for an automotive project. Dealing both with low voltage and high voltage. Is there any way to create a multicolor line ie Green/yellow Blue/white Red/blue etc?  

3350
Steven M101
mmleon
mmleon
posted in Product Questions
Integration with Google Sheets and Docs

I already installed the integration but I can't find the Lucid option to add into sheets. 

130
Whittney C
John P103
John P103
posted in Product Questions
Lucidchart Org Chart owner only one able to Refresh Dataset

Hello My company uses Lucidchart and links data from google sheets. We have an Org chart where only the owner of the chart is able to Refresh the Dataset. Previously other editors on the chart were able to refresh it. The chart owner says that he did not make any changes to the sharing settings of the chart. Is there a reason why the editors are now unable to refresh it or is there a setting that the owner can change to allow this? Thanks

20
Leianne C
trygve b
trygve b
posted in Product Questions
How do you change the style of added multiplicities in a UML diagram?

Hi my team and i have been working in a joint document in lucid and somehow the style f multiplicities have changed. there is now a circle around it and we cannot find out how to change it back. In the first picture you can see how it looks in our joint document. In the second picture I have copied it into on of my own documents and drawn new lines. I tried copying it back to the joint document but when you make new lines and add the multiplicities it also comes with the circles around them.  

1620
Richard U
Lenka H
Lenka H
posted in Product Questions
Alias database table in ERD

Hi When building large ERDs for databases with multiple modules you inevitably end up having the same entity across multiple tabs(modules) of the ERD. This creates a headache when changes happen during projects. Ideally you would define the attributes for an entity once only and then just use "alias" instances across the ERD. If a change to the list of attributes or a data type was necessary you would need to change that just once and all the alias tables would reflect that change automatically.  I was searching for such feature but didn't find anything. I am guessing that it is touch luck but I thought I would ask the experts just in case. Cheers

260
Micah
Erin.Welsh
Erin.Welsh
posted in Product Questions
Lucidchart Compatibility for Teams

Does anyone have any recommendations for how to best use Lucidchart with Microsoft Teams? The two applications don't seem to be the most compatible for me so sometimes the format gets distorted. 

60
Whittney C
Jonathan v
Jonathan v
posted in Product Questions
Lijnlengte uitschakelen

Ik ben bezig met het maken van een plattegrond. Nu staat er bij elke muur hoelang deze muur is. Dit wil ik echter uitschakelen omdat dit het erg onoverzichtelijk maakt. Weet iemand hoe ik dit kan uitschakelen?

110
Phillip W
harry.stavrou
harry.stavrou
posted in Product Questions
Lucidspark Presentation mode in browser

Is there any way to run presentation mode in a browser window vs full screen on the monitor?I'm looking for a way to easily get from one board to another and they differ in size.

1220
Micah
Hector S
Hector S
posted in Product Questions
Canvas Navigation

How can I lock the auto navigation on the canvas. It is really annoying for the view to move around every time I try to use the menus. Impossible to work this way. Please help this didn't use to be this way. 

60
Phillip W
Whittney C
Whittney CLucidite
published in Product Questions
How to Add Accent Marks in Lucid

Having trouble with accent marks in Lucid? -- we've got you covered. Here's how to make sure Lucid is speaking your language. 🗣️ There are a few ways to add accent marks while using our products. The offerings will differ based on the operating system (OS) you are using. Mac 🧑🏽‍💻 Enter characters with accent marks by pressing and holding a letter key on the keyboard. For example when you press down on the letter “a” an accent menu will appear in the bottom left corner of the screen. Select the desired character or press the corresponding number key. Note: This will only work if the letter you are holding down has potential accent marks to be added. Alternatively you can also set up your Mac to write in another language. Check out this helpful article from Apple Support on how to change those settings.  PC 💻 You can add additional language keyboards to be accessible on your device. Check out the “Add a keyboard” section of this article from Microsoft Support for instructions o

1770
Whittney C
sashi.vakiti
sashi.vakiti
asked in Product Questions
tooltip when hovering on an shape

Hi I am trying to display some information when someone hovers their mouse over the shape. I see there is add notes but that isn't a good customer experience for them to click and view the message as I have lot of shapes which need to have tooltip

10767
Leianne C
Bill B101
Bill B101
posted in Product Questions
Link Model Data to an existing Lucid Chart

I have a Lucid Chart Diagram that was previously associated with model data from AWS. That model data has been removed and re-added. I need to link the existing chart to the new model data. When I select the icon at the top to link it there does not seem to be a way to browse for it and attach it. What am I missing?

60
Karsten B
msavini
msavini
posted in Product Questions
Dotted Blue Lines

I just clicked on my map and tried to add a line out of a shape and instead of a solid line I get this type of blue dotted line and on other charts it is ok

50
Whittney C
Manabu K
Manabu K
posted in Product Questions
Lucid JP font

Now I'm using free version of LucidSpark. When I create a text node or sticky note with Japanese on iOS device it is created with Lucid JP font and it looks good. But when I create it on Mac Chrome there's no way to change the font to Lucid JP no select option for it. But the Lucid JP font option is shown on Mac Chrome when it is created on originally iOS app. Are there any way that I can select Lucid JP option when I create the nodes on Mac Chrome at first ? 

330
Phillip W
Melanie H
Melanie H
posted in Product Questions
Slab Integration and Link Sharing Permissions issues Company Wide

I was curious why the slab integration is spotty. it is hard for people to view the charts either via embed or direct link posting and when  we do just show only the written link even though permissions are set to company wide anyone with link to comment it tells them they dont have the permission to access this document. Help!

10
Micah
Simon-Pierre
Simon-Pierre
posted in Product Questions
I have 4 documents that combined for <5MB after moving some to trash it still says "101% of 25 MB used."

I'm aware how the space got filled up: I created a document with a bunch of images. I tried deleting those images from the document. I tried replacing those images with smaller size versions that only ate up the space I had left. I tried creating a new document and copy only the structure (no image) so that I could trash the offender. Now I have neither space nor document.

130
Micah
Alana M
Alana M
asked in Product Questions
Remove dashed lines from Lucidchart canvas

How do I remove the lines below from the diagramming page?  

1254
Whittney C
Sam S
Sam S
posted in Product Questions
Conditional Formatting for multiple layers

Hello Lucid community! I would like to somehow create a scenario where if two of my layers are hidden at the same time this would cause all other layers to be hidden. For example in the image below the box's labelled UPS7 and UPS8 act as the power supply for the boxes labelled STS1 STS2 and STS3. I want to create the scenario where all green lines will be hidden (i.e. all power is cut) when both UPS 7 and UPS 8 are turned off at the same time.  If one of UPS7 or UPS8 are turned off the power (the green lines) will remain.  Let me know if you know of a solution!

500
Flavia D
Aamir A
Aamir A
posted in Product Questions
Lucid Usage Data

As an Account owner for Lucid whenever I retrieve the Usage data of Lucid I dont get the data for Documents Created by the user . The only columns we get are Document accessible Individually Document Edited Document views. Is that possible to retrieve ?

1140
Phillip W
telecom s
telecom s
posted in Admin Questions
system model

system model

10
Phillip W
Vanessa C101
Vanessa C101Lucidite
posted in Product Questions
Grid Mode Not the Default

It would be great if the grid mode was not the default.  More often I want the grid off than I want the grid on.

80
Phillip W
Lucid Software Inc. Supplemental Community Terms

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