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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 436 Topics
  • 966 Replies
437 Topics
ross.meyer
ross.meyer
asked in Admin Questions
What is the reply URL for AzureAD SSO?

Trying to configure SSO for Azure AD and the guide does not include the reply URL needed to enter into the Azure portal.

531
ross.meyer
Carl C
Carl C
posted in Admin Questions
DFARS Compliance

Hello Are you currently or do you plan to be DFARS compliant in the near future? We are being asked to remove all services that are not DFARS compliant so this is important.   Thanks!CJ

10
Abby S
David M104
David M104
posted in Admin Questions
Group creation / automation

is there a way we can use e.g. a GSuite or AD group to populate user groups in Lucidchart?

60
Micah
Edward101
Edward101
asked in Admin Questions
How to restrict view/edit access for a team member

Hi I'm about to include a new team member and provide License but do not want him to access other squad's folders and documents. How do I restrict that new member's VIEW access? How do I restrict that new member's EDIT access? Is including/excluding him in groups sufficient for this requirement?

723
Micah
R
Ren K
posted in Admin Questions
Full offline mode for a specific project or folder

We are currently doing a full review and redesigning the network of one of our customers. However this time the customer is a bank and one of their requirements is to do all the work within the company premises. A full non-disclosure policy. That means we need to keep their data protected and inaccessible outside the premise. Thus we are looking for a full offline version of LucidChart. Any recommendations?

40
Annika W102
Brian J101
Brian J101
asked in Admin Questions
Have license but can't add user

So we have 1 available license on our Lucidchart account but for some reason I am unable to add a specific user. The request goes through as normal no error messages. But it still shows that license as available and the user doesn't show up in "Users" or in "Pending."    Any help would be appreciated. Thanks!

410
Chase V
C-Heather.Siemer
C-Heather.Siemer
asked in Admin Questions
Export List of Lucid Team Members to CSV

I need to audit our Lucid licenses and we have over 500 users in my list. I have to build a CSV or Excel file to submit to my supervisor with all the users names emails and whether or not they actually have a license... which is already all recorded in Lucidchart. I need this done ASAP and would much rather export rather that manually recreate this entire list in Excel. How do I export this list?!

534
JORGE G
Aleks.Yenin
Aleks.Yenin
posted in Admin Questions
Do Lucid offer free seats for people outside of organization?

Hi Support team We have enterprise account with many licenses on Lucid. We have a use case when we need to collaboratively work on one diagram with a couple of people from an external organization. We can't add them and spend licenses to them. We know it's a normal practice when a cloud collaborative app offers limited seats for free use outside of organization. Like: "purchase 100 licenses and get 5 free seats for external collaborators with a bit restricted functionality". Does Lucidchart have anything similar? Regards Aleks

140
Abby S
Bobby H
Bobby H
posted in Admin Questions
Bulk Removal of Accounts

Hello I noticed there is a function to bulk import users based on email using a CSV file. Is there anyway to remove users in the same manner and transfer files to a specified account. The use case is that we have 560 accounts with many no longer needing the account and would like to unassign.   Thank you Bobby Hilvert

130
Karsten B
Sarah S101
Sarah S101
posted in Admin Questions
Automatic issue of licence to users in domain

We have upgraded to Enterprise mode and users are now able to be granted a licence automatically we have checked the settings are they are set to request a licence what is wrong or what have we missed

20
Keyvan S
Varadharajan, S
Varadharajan, S
asked in Admin Questions
Inviting team members without an account

Hi   How to invite other team members who were not added when creating the account? I want them to be invited to experience Lucidchart.   RegardsSrini

181
Karsten B
Andrew N101
Andrew N101
posted in Admin Questions
Disabing Google SSO

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew

80
Remy M
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