Admin Questions

Hey Community, i´m a fresh Lucid user and i want to change my Managing Director of the company but i can´t find it. I´ll hope somebody could help me.  

I tried to move my document to trash but it just could not be removed and returned to where it was with a red expression mark at the right bottom said you cant delete this document. 

I have just shared a folder with users in our domain. The folder now says it’s shared with 11 users, but when I check the domain group, there it only says there are 6 users. How do I manage the 11 users?? I don’t want to share this folder with anyone not shown in the group of 6 users. 

After delicensing, the user's license in Lucid Chart data should be transferred to the respective user's Google Drive. How do we achieve this?

I am on a annual plan, but today I discovered all my [previous flow charts are gone. Is there a way to restore these? 

We have SCIM enabled for Lucid. According to this doc: https://help.lucid.co/hc/en-us/articles/360049832931-Lucid-admin-panel-User-management#remove-or-delete-a-user-from-team-or-enterprise-account, whenever a user is delicensed, the system forces transfer of the user’s docs before they can be delicensed. This seems to be forced in the SCIM depro behavior as well as in a manual delicensing. For various reasons, we do not want to transfer docs they owned when we delicense them. Is there any possible way to delicense a user without being forced to transfer their docs to some other user?

Hi all, I can’t find this answer anywhere. We utilize SCIM depro to deactivate and delicense a user. If a user has access to other users’ docs, and we depro them via SCIM, will the user retain those shared accesses? If we need to reactivate that user, will they instantly get access back to those other docs they were shared on? Thanks!

Hi,Is it possible to make this more extented? Like get what file specifically user created , on what dates, if files created by user were shared with anyone etc? Regards

I need help to see if this is possible.  We are leaving Google and so my Lucid chart login is associated with SSO for google.  Is there a way to change it to a username and password?

Does the free EDU pro account have unlimited document creation? It says unlimited document creation on this site but my account will not let me create more than 3 documents.   

I have a LucidScale integration setup with a Cloud provider.However, when i try to set a data import via a schedule, i get an error: Can't schedule updateThere is already a scheduled update for this same Account from this Lucid account.I dont have a schedule set. At least not for me. I shared this account with a co-worker via DataHub > Credentials. So they could also make models and such off it.I think they set an schedule for the update. But on my end, it never updates the data? So i have to manually request the update from the account anf wait for it to get done, then go make/update my models. Am I missing something here??

Hi, I am trying to switch from my company account to another account I created for working with a client (different email address).But every time I try to login with this other account it just logs me in with my company account email address.I have even tried deleting the company account, but no luck.Any help would be greatly appreciated. Thank you,Kieran

How can I edit and/or remove an image library that was shared with me? As a Lucid admin for an enterprise organization, we would like to create image libraries for our users and I understand how we can do that. But there are some image libraries shared with our org that are outdated and we would like to clean up, though I am not sure who owns them or how to go about removing them from everyone’s view.

I send serveral invitations to 1 person but invitation doesn't arive.To others people in my organisation invitations work perfect with all the same @domain.com address.I can trace them in O365 exchange admin centre. 

Hello All, I have a user account I need to update the username and email address for. When I try to update the username or email address I get prompted to type in a n admin password, but our site is setup for SAML authentication. Is there a way around this without enabling password login and then going back and disabling?

I did a market research app session with Lucid and have not been paid.How do I contact the company to get this situation resolved please

Hello,I'm getting this error when trying to set up my ADFS as IDP “SAML response missing required custom identifier.”. I followed the step-by-step instructions from the support website on:https://help.lucid.co/hc/en-us/articles/360049900431-Integrate-Lucid-SAML-SSO-with-Active-Directory-Federation-Services-ADFSThere seem to be having some conflicting information between the instructions and what I receive in the meta-data file what I imported to my adfs. Is the above document up-to-date?

Lucid offers user provisioning/de-provisioning and group management via CRUD operations against the users and groups on an enterprise account via our SCIM REST API. For the technical instructions on accessing the SCIM REST API for Lucid please refer to our SCIM resource in the Developer Portal and post for help in the Lucid for Developers community. The purpose of this post is to provide troubleshooting recommendations for common errors that occur when using SCIM to manage or provision Lucid users. This feature is only available to users on Enterprise accounts. See the Upgrade your Lucid account article for instructions to u

I’m trying to connect JumpCloud to Lucid for user provisioning using SCIM, but getting an error. I contacted JumpCloud support, who had this response:I found some information regarding this error with our Engineering team, it seems that the error is caused by the Service Provider (Lucid) as they are sending us roles attribute in string type. but JumpCloud needs it as roles: [{value: "string"}]. I would suggest you to contact Lucid to see if they can send the role with the correct values. Has anyone else experienced this?

How can we find out the first time a document was published in our account?How can we get a list of all published documents, including who published them and their publication dates?Embedded Feature Usage:How do we track how many users have used the embedded feature, the total number of embedded documents, and who they are?General Usage Reporting:Are there reports to find information based on the questions above, and if they exist, how can we find them?Thanks,

Hi Lucid Community,I have a couple of questions regarding SSO SAML and Lucid user profile.  The Lucid user profile has username and email address which both all\support email address information.  Would anyone be able to confirm what field on a Lucid user profile is referenced\used by SSO?  What happens if a Lucid user profile has different information with respect to email address in the username and Email fields? Thank you,Jen

I can’t make work the preset shortcuts for arrange (Ctrl ], Ctrl [, Ctrl Alt ], Ctrl Alt [) with the spanish keyboard. Any solution?

Hi Team,We are working on migrating our Lucid platform from OKTA to Microsoft SSO. Wanted to confirm if there roadblock or pre-requisite =s from our or Lucid’s end.

When acquire account Team with other email and link existing account Individual, Have loss the projects created in account Individual?