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"Allow email and password" is greyed out in Lucid admin panel

  • 10 July 2024
  • 7 replies
  • 39 views

Hello,

 

I am in Admin > Security > Authentication > User Sign In, and I am looking to check the box to “Allow email and password” but it is greyed out. Currently we allow SAML authentication but I’m looking to remove that and switch to local passwords. Can anyone help me with next steps, please?

Comments

H
Badge +3

Hi @william.walberg!

Thank you for posting in the Lucid Community!

As an Admin you should be able to select Authentication from the Security dropdown in the left-hand menu to access user sign-on and password settings. Here is some helpful documentation on managing these settings as an Admin. 

I have attached a screenshot below of where you can find these settings. Could you ensure you are logging into your User with Admin access and navigating to the correct screen?

If both of these things are confirmed and you are still unable to modify User sign-in settings, here are a few things to try: 

  • Open the Admin Panel using an incognito browser
  • Disconnect from VPN (if applicable)
  • Try a different network 

Sometimes Account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If none of the above resolves your issue, could you please provide a screenshot of what you see when you attempt to adjust sign-in settings for your Account? Thank you! 

 

AD_4nXfuNsvRYe8zN8A7Al4mXdWI8sXV5-dPu0tKlii_FHOP2WizOaYFBbJmKydpdM_P-JosEyFOMdkB9clJzjusZsHjuSSeDsWbErr2VEDjT7oXkvGzJovXnfFH0ZWhU7OftunUrEQ3xoUWJfdrSZ9bd2zZSPxF?key=IuZnKx-2EKFx52JTDPmDPw

 

W
Badge +1



Hi @Hannah , thank you for your response! Above is what I see in the admin console. I have tried the troubleshooting steps you have listed with no luck, still greyed out for Allow email and Password. The below screenshot shows what that triangle message next to “Allow SAML authentication” states:
 

 

 

Any further guidance is greatly appreciated!

H
Badge +3

Hi @william.walberg 

Thank you for trying those steps for me and providing those screenshots. It seems that this is happening because you have likely set the authentication method as "SAML" from Admin > Domain Control.

If you do not want sign-in with SAML to be automatically enabled as a sign-in method, you will need to change the authentication method from Admin > Domain control first (see attached screenshot for where to locate this setting).

After you have adjusted this setting, you should be able to modify your Account sign-in settings from there. Please let me know if you have any additional questions, I’m happy to help! 

 

 

 

 

 

 

1 Attachment
W
Badge +1

Hi @Hannah ,

 

Sorry for the delayed response. My screen does appear to be set up as your screenshot shows but still am seeing “Allow email and password” as greyed out in the Authentication screen. Screenshot attached. Please let me know what we can try next. Thank you! 

 

H
Badge +3

Hi @william.walberg,

Thank you for following up. It seems as though SAML needs to be the identity verification selected in order to have the option to use email/password log-in. Could you try adjusting this setting to SAML and see if you can edit sign-in options from there?

W
Badge +1

Interesting, I can confirm that this did indeed work @Hannah -- thank you very much for your help! Question for you though, if our SAML connection and SSO agent is going to be deactivated, will there be any impact on our ability to login if we have it setup this way? ie. Domain control is set to SAML authentication for adding new users to the account and Authentication is set to Allow email and Password as well as Allow SAML authentication? Default authentication is set to Password so I believe we should be good to go but would like to verify there will be no impact. 

H
Badge +3

Hi @william.walberg, 

I’m glad that worked! Removing SAML will prevent Users from verifying their identity, as it is currently your default identity verification. 

Users will be able to log in with the removal of SAML, but not verify. I suggest choosing a new verification method before deactivating SAML. 

Let me know if you have any questions! 

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