Our University rebranded and our domain has changed from uncc.edu to charlotte.edu. My Lucid account was set up with uncc.edu. While I can login using SSO and/or Google sign-in with my new charlotte.edu address, I cannot access the documents that I created or were shared with me with the uncc.edu address. Since with uncc.edu we also used SSO, there is no way for me now to sign in with uncc.edu. Please advise.
Hi
Thank you for posting in the Lucid Community!
You are able to update your domain in your User Settings. For more information please view this Help Center article. For a brief overview, check out this Community post (in English). To log in and adjust these settings, I suggest using SSO to sign in as this is still working for you.
Please follow up with any questions or concerns, I’m happy to help!
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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