Question

Shape Panel is not expanding

  • 2 July 2024
  • 1 reply
  • 18 views

Badge

I am having a problem expanding the shape panel. It has a red box that doesn’t expand. Is it a license issue or settings ?

 


Comments

Badge

Hi @mlamparas!

Thank you for posting in the Lucid Community!

The issue you are experiencing is not a license issue/setting. Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

I have attached a screenshot of how the Shape Library should appear in your LucidChart. Please let me know if this issue persists after you try these options for me!

AD_4nXc0voMdagLbVnfWE9e0cnIFQlYHegWlMMKwRsm79ff7X1KlPeC7gtTlKoqx5icHbiTyLBbWTRFXhIiLXk6wEYnq8x7CF9xsU5ZcdaHUX3yDnWCvFuFr5M_cGm6_wCXG-GIOcNA6-Fsc1QFw6i5JBdnPR_w?key=QUD8gkVbKsD1ZVHHSy0fIA

 

Reply