Product Questions

I am seeing this error message, on a fresh load of a shared document where I only have “Comment” permissions. It happens every time I reload the page.I tried clearing the offline site data but no luck (Using Chrome on MacOS)

¿Cómo puedo asignar los diagramas para solo lectura?

Starting in the last couple of days (on both Firefox and Edge), I have been having a frustrating time with LucidChart:A document doesn’t load the first time. I always have to reload the page. Often it takes me a lot of clicks (5 or more) to select the text inside of a shape Documents aren’t always auto-saving. I closed one browser and opened documents in another, and changes didn’t appear. Copy styles isn’t always enabled (though the key commands still work). Grouping doesn’t always work. Selecting a shape in a group can be dodgy.I am running Windows 11. Both of the mentioned browsers do not maintain any history, cookies, etc on closing (which I did repeatedly). I have rebooted my laptop and the problems persist.This was working fine prior to the new year (and may have worked the early part of last week), but it definitely has had issues in the last couple of days.There are other usability issues tha

I am trying to import the Salesforce data schema onto Lucid chart. I saw posts from two years ago that this was possible. Is this feature still available?

I am a Visio user and new to Lucid. I use two shape operations in Visio very frequently: subtract and union of two or more shapes. I couldn’t find a capability like that in Lucid. Is Lucid capable of performing these functions?

Hi everyone!I’ve got a list with a few hundred text items I’d like to import into lucidchart directly into individual blocks. Ultimately to be able to move them around to sort them.  Aware of the import function (like Smart Containers), but this seems to lock the fields when I’d like to be able to move them around freely…Thanks!Matt

Hi,I would like to be able to either create or import a library that will allow me to be able to create Google Cloud diagrams with the same functionality that is providede by the Salesforce library. Specifically having cards that will enable me to drag on a Google Cloud icon and that it snaps to the circle object. Regards, Leon

The file will not export, and the file does not show up in my download file on my PC.  Also, this file has multiple pages; one is corrupt, and I cannot delete it.   Is this affecting my ability to download the file? 

Percebi que no pacote gratuito não se consegue fazer fluxos muito grandes pois há um limite no número de ligações entre os elementos. Gostaria de saber se na versão paga existe essa mesma limitação ou se é ilimitado.

The title says it all.  I need to draw an arc, but I cannot find a way in Lucid.  Any help you can offer would be appreciated.

I am not finding a walk through on how to click on a shape and have it take me to another part of the same diagram.  I would like it to take me a second workflow on the same diagram and show  a sub process.  I feel like im missing something.

How do I embed my Lucidchart which spans more than one page into my Microsoft word document?. I have already downloaded the Word Lucidchart addin from Microsoft.

I can't figure out how to change the name of an assignee on a timeline once it is set. I can create new assignees but I'd rather not have to do that every time I want to alter the name of one of my workstreams.

Is there the possibility to export a process manual of the flowchart I have created?

Bonjour,  La publication d’une zone sélectionné n’est plus proposée :Partager > Publier > Zone sélectionnée au secours !!!

So far, I’ve had to explicitly include my custom shape library in the displayed shapes sidebar for each document I make. Is there a setting so that library is always shown by default?

LucidChart allows for ingestion of XLS/CSV data to create attributes/properties on Lucid objects. This is however a non-dynamic connection. I believe Lucid does to a dynamic data connection to Google docs. However i wish to integrate process diagrams with both structured data in a SmartSheet spreadsheet but also with a SmartSheet project for a 3 way connection. I can link SmartSheet spreadsheet rows to a Project but also need to drive LucidChart object/shape properties. Please advise. Thank you

Hi I also use Lucidchart to make electrical diagrams. I would like the ability to flip a symbol vertically and horizontally.  Is this possible? Question 2. Is it possible to modify text rather than deleting it and retyping? Thanks   Ian

Is there a way to disable markdown formatting? It’s making it fully impossible to complete this erd task. Every time I surround a word with underscores, it goes italics and the underscores disappear.So store_location_id renders as storelocationid. Other apps with this behavior, ctrl-z removes the autoformat, leaving the desired “store_location_id”. Slightly annoying but workable.In Lucidchart, ctrl-z removes the entire character as well as the formatting. So: store_location » type “>” » storelocation » ctrl-z » store_location. There’s no way out of the loop, to actually enter my column name to my erd.

Our company has been struggling with a few things in Lucid. Firstly, we want to be able to save our documents to Box. Box is a content cloud where you can save all types of files. When you open them in Box, it automatically opens in the platform the document is being used in ex: Excel, adobe illustrator etc… Every time you edit the document it automatically saves your changes to the file in Box as well. We want to do this with Lucid chart documents so that we don’t get our Lucid chart documents page filled with hundreds of clients sales process maps that we are creating. Instead, we could delete them in Lucid, but save them in Box and be able to edit them at any time.Is this possible? I understand that we can attach Box embedded links in a lucid document but that is not what we are wanting to do. Also- we are trying to find a professional in Lucid charts that can create a new template using features that are used in other templates. We have tried using using peo

Hi, I'm representing a non-profit organization. We are currently looking for the software you have in your offer. Please contact me how I can use your license in a non-profit organization.

Hello All,I am trying out Lucid Chart for work and really love it!! (Although I'm currently using Canva) so my project requires a combination of English and Thai languages but the problem is that when I input some Thai characters with double syllables on top, it did not come through. It seems like the textboxes are not designed specifically for the Thai language. I have attached an example below for Lucid Chart and Canva. EXAMPLE: Canva     Lucid Chart   The error in red rectangle

Hi, I met strange issue that Garbled characters appear  when open Lucid and click new doc/exist doc todayIt is normal before.Symptoms still happen even if rebooting computer Please help to check the causeGarbled characters appear  .     

I'd like some orgchart hierarchies to be vertical and some to be horizontal.  For example in the image below ASSARAF PLAKS and GLISIC are all direct reports of ARZY but only ASSARAF is a manager the others are direct reports of ARZY.  That said it takes up for too much space to lay out all direct reports horizontally and I need them to be reflected vertically in two groups (with ARZY as manager - as I've noted with red pen).  How can this be done?  

I want to create a semi-circle look for a line. I have successfully done that with 2 instances of curvy lines in my chart. But for some reason, connecting these two points, I can’t figure out how to do it. Instead, I get this wonky line (see attached). The arrows should point up (upper left) and right (bottom right) but I have this really weird shaped line here. It’s so frustrating! I don’t know if I’m describing this clearly. But I want the curve to be more smooth and circle like (same concave direction) but with the arrows flipped if that makes sense. I could copy/paste my successfully created curvy lines, but I can’t figure out how to rotate or flip/mirror them. Help - ?