How come when I export my chart as a PDF is reverts back to an older version? For example, what I see on my screen is different to the PDF. I even exported as a JPEG which worked fine, but when I converted the JPEG to a PDF, the PDF reverted back to an old version.
Hi
Here are a few possible reasons why this might be happening when you export your chart as a PDF, along with some troubleshooting steps:
Caching Issues - Sometimes, your browser or Lucidchart might cache an older version of your document, which could be what’s getting exported.
Save Sync Delay - If your document hasn't fully synced after your latest changes, it might export an older version.
PDF Export Settings - There might be specific settings or issues within the PDF export process that aren’t present in the JPEG export.
If none of the above solutions work, you can reach out to Lucidchart support here: https://help.lucid.co/hc/en-us/articles/360049229652-Get-support . Provide details of your issue, steps you’ve taken, and perhaps examples of the different outputs (JPEG vs. PDF).
Hope this helps.
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