Product Questions

Hi I was exploring the org structure templates that can be used with smart inputs. Found that the tool and template is designed to allow a waterfall model of org structure where team member has an associated supervisor ID which is used to connect the employees together.  In my situation we have multiple chapters/competencies ( like development test build etc) and there are line managers as competency heads. These team members gets pulled into squads for specific feature developments that changes every PI. I need a way to show the team member's chapter organization and also grouped into their squads and additionally show a set of members outside their chapters but belong to squad (Sauad PO squad scrum master etc).  Does Lucid support this?  I have a sheet where it says who is a team member's line manager and also which squad they belong to. I would like it to be graphically represented. I tried to use smart containers but that cannot display a phot

I am working on a 2 years multi-product roadmap, and each container represents a quarter of a specific year.How can I show development of a specific product that cover multiple containers?Product 1 → Start in 2024-Q2 and be completed in 2024-Q4Product 2 → Start in 2024-Q3 and be completed in 2025-Q1Product 3 → Start in 2025-Q1 and be completed in 2023-Q4  I would like to see a line that cover multiple containers, instead of a shape in a single container.

Hi I have created a few large org charts with the person’s photos from saving the picture from Linkedin as copy image address.  Now none of those pictures are showing up on my org charts.  Lots of work lost.  Can they be restored?  This is very Frustrating. Thank you.

Hi,In my company, we have different departments.  When we create a project organization, these can be grouped in various ways.  For example, we have Project Controls, Estimating, and Project Information Management just to name 3.  In a project, the Project Controls Manager may have the Estimating and Project Information Management managers reporting to him. In that sense the Project Controls “Organization” includes the other departments as sort of sub-disciplines.  This is easy to show in the org chart itself, but when I go to the Visualization option and create a group by department, they are each shown side-by-side.  It’s not critical, but it would be nice if we could nest those groups within each other.  That would be  helpful too when showing the Engineering department and all its various disciplines, piping, mechanical, electrical, structure, etc.Is there any way to nest the groups?

After importing Visio stencils. Is thats a way to use the Freehand Drawing? For example, when I add a node to the canvas, click to highlight node and in the upper right corner click on the box. When I input the data for said node, in the layout tab I should see a Header Field but it’s missing. Is there way to add text to visio stencils without grouping text to the node?

Is there a way to add custom icons that show in the Icon Sets button?

How do we create a custom icon and add to icon library for reuse across multiple charts?

I have a situation in our organization that we have several direct reports that are on different orgazational levles in the org.  What is the best way to display this?  I have tried just shifting the shapes down but they seem to snap back to the oringal space despite having all the settings off.   Example-Adam -VPSteve - Director (reports to Adam) John- Manager (reports to Adam,  but not as sr as Steve) Mike- Supervisor (Reports to Adam but not as sr as John)

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I am new to Lucid and I have opened a diagram shared by someone. I would like to know what element or shape was used when I click on it in the diagram. How do I know this?I am expecting a properties view to display showing the element’s properties including its type, or somethin to this effect.

In the Lucidspark board settings there is an option for “snap to guides” but I cannot figure out how to actually place guides? I can’t find any helpdesk articles, tutorials or anything else. Would love a pointer in the right direction because I’m starting to think they don’t exist anymore for some reason and the “snap to guides” toggle is an obsolete artifact. Thank you!

Hello! I am also trying to export a flowchart from my android device and the only option is to export in pdf and unfortunately it cuts the chart in many pages, making it unreadable once shared. Any suggestions?  Thank you

Is there a way to create a polling\voting question with ability for a respondent to select a number 1-10. For example, “On a scale of 1 (poor) -10 (exceptional)  how would you rate ….”

I’ve noticed when exporting a board, i don’t have the options to export a dynamic matrix, losing the titles of the columns and rows of the matrix. Is this intentional, or am I missing a step?

I am trying to use the LucidChart PowerPoint Plugin so I can embed LucidCharts into my PPT decks, I use the addins option for PowerPoint browse to the lucid plugin app for powerpoint in the O365 plugins repository. Says it adds it but whenever I try and use the plugin I get a message saying please update the current version….odd because I just pulled it down from the store. Thoughts or advice? 

HiI've created an ERD on LucidChart and exported it for MySQL and tried to use this input to re-create in LucidChart the same document with the ERD import from SQL but get an error."Error:We couldn't parse the output you provided."What is wrong with my input?I'm trying to figure out how should I setup my SQL schema for import from SQLHow can generated data from export not being good for input?Thank you

Bonjour, Le modlèle d’organigramme qui est disponbile semble ne pas permettre que les donées soit en français. J’aimerais pouvoir mettre l’information sur ‘l’emplacement et non LOCATION. Comment traduire les donées en francais. dans les autre modèle, je n’ai pas de difficulté à avoir les données en fraçais.  J’ai aussi un employé que j’aimrais relier à deux personnes. cette personne est sous la résponsabilités de 2 personnes et je ne semble pas pouvoir le faire. Est-ce possible? la seule façon que j’ai trouvé, c’est de désiner un flèche mais alors la mise en page n’est pas respecter. La flèche n’a pas la même apparence des autres liens

Hi can someone tell me how to delete an imported table?

Hi. We are using Lucid Charts in our software development planning process. We need to be able to save local copies of the files and then edit them.  We have tried using the export/import feature, but the diagrams do not come back the same as they were exported. How can we save off the local files without going through the tedious process of backing up files and restore them all the time.  This is a compliance item for us where we have to have custody of our files if a vendor or third party is unavailable. Thanks,-Wayne

While Lucidchart does not directly support SmartDraw document imports (SDR), you can still import SmartDraw diagrams by exporting the document as a Visio file. Here’s how:Export your Smartdraw document as a Visio file. In SmartDraw go to Home > Export > and choose VSDX.  Import the Visio file into Lucidchart. Open Lucid.app, click + New > Lucidchart > Import > Visio and upload the VSDX or VSD file.

Hello I want to integrate Lucidchart with Sharepoint. I followed the instructions here: https://help.lucid.co/hc/en-us/articles/7382766057748-Integrate-SharePoint-with-Lucid The instructions don’t seem to tally with real life. I went to the Sharepoint Store, found the app and requested it.Now I see this: It’s been there for a few days, what happens next? ThanksNigel

Hi I have created and downloaded many documents to pdf without issue.  I have a document now that produces a blank page when I download it to pdf.  I also get a blank screen when I try and print it from lucidchart. Thanks Cheri

How is it possible to download a PDF so that my data is displayed on several pages?  In my case, Lucid always displays them all on one page only, making it unreadable.

Hi Team,I’m having trouble linking my lucidhart account when configuring the macro in Confluence. I always get an error message when prompted to login. How can I troubleshoot this issue? “Sorry, only signed in users with permission can access this resource.”

Can one use variables to control content of object's copies on different pages?Example:I have copies of a general Entity “Charge” on pages 1, 2, 3The entity is general for all pages.Currently I have to do same modification (add field) for the “Charge” at all pages.