Hi there
When I'm creating a chart sometimes I use the sub-process box which has a dotted line on it. When I print to PDF the dotted line dissapears. This is using a Chromebook (pixelbook go). The rest of the features render as they do on screen.
Solved
Dotted line doesn't show on PDF when printing a sub-process box
Best answer by Colton E
Hi Leigh thank you for taking the time to post in Lucid Community! We are currently aware a bug some users are experiencing where dashed lines and shapes are not exporting correctly. I've added this to our report with our development team.
I was able to replicate the issue on my document and recognize that this issue may hinder your workflow. As a workaround I recommend halting the use of the dashed lines/shapes temporarily and using the solid and dotted lines (The first option and last three options in the Line Style Menu). While using these two types of styles I was able to produce accurate PDF JPEG and PNG exports. I have attached a screenshot for reference as well of which ones worked for me.
If you are still seeing issues with exports using the dotted and solid lines please reach out to our support team directly using this form and one of us will assist as soon as possible!
Stay tuned on this thread for future updates!
Hi Leigh thank you for taking the time to post in Lucid Community! We are currently aware a bug some users are experiencing where dashed lines and shapes are not exporting correctly. I've added this to our report with our development team.
I was able to replicate the issue on my document and recognize that this issue may hinder your workflow. As a workaround I recommend halting the use of the dashed lines/shapes temporarily and using the solid and dotted lines (The first option and last three options in the Line Style Menu). While using these two types of styles I was able to produce accurate PDF JPEG and PNG exports. I have attached a screenshot for reference as well of which ones worked for me.
If you are still seeing issues with exports using the dotted and solid lines please reach out to our support team directly using this form and one of us will assist as soon as possible!
Stay tuned on this thread for future updates!
Thanks @colton e - I created a new diagram and used the format to get the dotted line. I'll keep posted for the bug fix!
+1Is there an update from the Lucid development team on this bug? I am having the same issue with exporting BPMN 2.0 notation to PDF issues with group frame and event sub-process. The workaround suggested above is not feasible when using BPMN -- the workaround would lead to syntactically incorrect notation. See screenshots below:
What I enter into Lucid and start to export
Confirmation Screen Renders Correctly
PDF Download with Errors - No Dots or Dashes
Could you also send a support pin for this document? This will allow me to take a closer look at the issue. More information on how to generate a support pin can be found here.
+1More details on how the issue occurred:
- From “More Shapes”, I added the BPMN 2.0 library
- Using the BPMN 2.0 library to add:
- Shapes and frames with solid, dashed, and dotted edges
- Attempt an export to PDF and see the dashed and dotted shapes all fill in with solid lines (syntactically incorrect in BPMN 2.0)
To recreate the Event Sub-Process BPMN 2.0 shape, first drag out a regular process shape. Then, select the corresponding line style.
To recreate the BPMN 2.0 group container, you will need to switch to the containers panel on the left hand side of your Lucidspark board. Then, drag out the standard rectangular container and select the corresponding line style.
Please follow along on this thread for updates, and post any additional questions or concerns below. Please also post below if you need help recreating any specific BPMN 2.0 shapes, I am happy to help.
+1Thank you for the ideas for the efficient workarounds,
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
