Solved

Replacing dataset from Google Sheets is not loading

Forum|Forum|2 years ago
July 2, 2024
6 replies
77 views

Dataset replacement is hanging on “Importing your data” step

Best answer by gwingate

@Artsiom Shchatsko, @Bilel SHIRI, just wanted to update you guys, a fix has been implemented for this issue. Please let me know if you have any further issues, I am happy to help!

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Artsiom Shchatsko

Same here: when I try to link Google Sheet it hangs at “Importing your data”:

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Artsiom Shchatsko

Could Lucid admins please look into that as it prevents us from using Lucidchart?

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gwingate

Lucid support team

@Artsiom Shchatsko, @Bilel SHIRI, Thanks for posting in the community! I am very sorry for the issue you are experiencing. Our Development Team is urgently looking into this issue and we expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes.

Feel free to let me know if you have any further questions. Thanks for your help and patience!

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gwingateAnswer

Lucid support team

@Artsiom Shchatsko, @Bilel SHIRI, just wanted to update you guys, a fix has been implemented for this issue. Please let me know if you have any further issues, I am happy to help!

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Artsiom Shchatsko

Thank you, it seems to be working now on my end.

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gwingate

Lucid support team

@Artsiom Shchatsko, I’m glad, please let me know if you run into any other issues!