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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,697 Topics
  • 13,978 Replies
5697 Topics
Mike R101
Mike R101
posted in Product Questions
clear geographical map stencil

Looking for a nice map to add to a diagram that is clear.  With just country outlines.  Anybody have one?

150
Whittney C
1 year ago
Jacques M
Jacques M
posted in Product Questions
CBTO

How do I add pages in the same Lucidspark document?   I can do it in a Lucidchart doc.

10
Phillip W
1 year ago
John H102
John H102
posted in Product Questions
Disappearing Diagram

I created a diagram the day before and now the contents won't show.  In the My Documents view the thumbnail shows a white image unless I hover my mouse over it.  I can see the diagram properly when mouse hovering.  The diagram details show a size of 685.3 KB so there is something in there.  When I open the diagram it only shows an empty grid.  I tried changing the rendering options and opening in Chrome and Edge.  Thoughts?  TIA    

120
Phillip W
1 year ago
Ronald C
Ronald C
posted in Product Questions
Shading and colouring swimlanes

I have populated swim lanes with processes objects already and I want to retrospectively colour code the swim lanes. When I follow instructions to colour this works but hides all the objects. How can I shade the background of the swim lane and keep the objects visible? 

50
Coumba D
1 year ago
Kim L
Kim L
posted in Product Questions
The images I upload look blurry - how can I solve this issue?

I am trying to complete a school project but my pictures are blurry.

130
Coumba D
1 year ago
Jayashri P
Jayashri P
posted in Product Questions
How to edit block diagram in lucid app which is previously saved in .pdf .jpeg .doc file.

I have one block diagram saved .jpeg and .pdf file. How to to edit this block diagram in lucid apps (lucid chart or lucid spark) after importing. I can import them as image. But can not edit the image. I want to know how I can edit my block diagram in lucid app which is previously saved in .pdf .jpeg .doc file.

160
Leianne C
1 year ago
XENA
XENA
asked in Product Questions
Flowchart to represent agile project management on employee satisfaction

The two main goals of the study are represented by the green and red circles which correspond to the positive and negative effects of agile project management on employee satisfaction and organizational performance respectively. The data sources and analysis methods are represented by the blue and orange boxes which indicate the use of qualitative research methods and questionnaire replies. Finally the expected outcomes of the study are shown at the bottom with arrows indicating the possible confirmation or refutation of the initial claim about the relationship between employee satisfaction and organizational success. i WANT TO CREATE A FLOW CHART   

192
Abby S
1 year ago
Margaret E
Margaret E
posted in Product Questions
Word doc convert to a workflow in Lucid Chart

Can you convert a word doc of bullet points to a workflow in lucid chart?  

90
Whittney C
1 year ago
Atul B
Atul B
posted in Product Questions
How to import webpage and make changes.

I had used Irise earlier where I can download Wedpage importer plugin to get the snapshot of webpage and it gives option to change the whole webpage.  Is there similar feature in Lucid or other wireframe tool   

70
Whittney C
1 year ago
Swaroop D
Swaroop D
posted in Product Questions
How to find user deletion logs in lucid chart

Hi Team - I'm new to Lucid Chart and would like to know if there is a way to find user deletion logs in lucid chart. A handful of users were deleted last week from Lucid Chart and I'd like to get the logs about who had made those changes.

490
Whittney C
1 year ago
Miguel P
Miguel P
posted in Product Questions
1 lucidscale seat and additional lucidchart users possible?

Is it possible to have a single lucidscale license and then have a few lucidchart licenses that can interact with lucidscale data and do extra diagramming?  

80
Whittney C
1 year ago
Richard M101
Richard M101
posted in Product Questions
Spell Check not working. How do I set up?

Hello My spell check is not turned on. How do I fix? Thanks Richard

340
Whittney C
1 year ago
Clem
Clem
posted in Product Questions
General plans

Are there any free models that are used to make plans for example of parks?

40
Leianne C
1 year ago
Dan M
Dan M
asked in Product Questions
Change Org Chart into normal document

I have an Org Chart created but have hit limits in the ways Lucidchart allows me to move the shapes around. For example I want to create a tier that does not have the same vertical spacing between it and other tiers as our standard tiers. I understand it's not possible to make this change in the Org Chart tool but is there a way to use the diagram I created with the Org Chart tool as a starting point and start editing the shapes manually? Thanks!

513
Amelia W
1 year ago
Darryl P
Darryl P
asked in Product Questions
Lines between layers in Lucidchart

In Lucidchart, I understand lines smart lines and layers. What I'm trying to figure out is if there's a way to drag a line from an object on one layer to an object in another layer. The reason this would be useful is for exactly one of the use cases in your help section where a customer drew a very confusing diagram for the prisons system. He was able to use layers and action links to show/hide relevant layers with the lines connected to the relevant objects but it seems to me that the lines were simply drawn to the object and not connected to it. This would mean that once my diagram got to a point where I needed to reposition some of the shapes the lines connected to them wouldn't adjust accordingly. This would be less than ideal.  It doesn't seem too complicated to me to be able to recall in the code which object a line is connected to even if that object is in a different layer? 

378
Micah
1 year ago
Kevin B103
Kevin B103
posted in Product Questions
Calculate number of template items in a drawing

I am trying to automatically count the number of specific items in a drawing.  A simplified Ex...  I have house plan with 4 speakers and 3 TV's.  The speaker and TV symbols are template items that are dragged into a floor plan.  I would like to have a chart at the top that would show the sum total of these items.  Is there an automatic calculation that would look at all objects in the drawing and if an object has a data attribute that says "Camera" or "TV" then add 1 to the total of camera or TV in the chart.   Is this possible?

60
Micah
1 year ago
csssl
csssl
posted in Product Questions
Cannot separate objects

I have a box with lines and text inside of it. When I turn the box 3 of the lines turn with it. They are not grouped together and the box is arranged to be at the back. There is no way to separate them.  (unable to upload either png or jpeg files. Getting message "You can only upload images (jpec gif or png). Image uploads are limited to 2MB." The files are less than 100KB each.)

10
Coumba D
1 year ago
Noel B
Noel B
asked in Product Questions
Org Chart Image URL won't update pictures

I created an org chart.  For the Photo I have their linkedin picture URL.  When I created it it worked great and the images showed up.  Now a month later none of the images show.  Why is this?  How do I get it to refresh?

6911
Whittney C
1 year ago
Julia T
Julia T
posted in Product Questions
Cannot see Lucidchart in Add-ons list in Google Slides

Hello GuysI have a problem integrating Lucidchart into Google Slides. The extension was successfully installed and I can see the status Installed in the manage panel. However the extension does not appear in the list so I cannot launch it. Can you please advise me on what I need to do.Thank you

160
Coumba D
1 year ago
Sebastian S
Sebastian S
posted in Product Questions
OAuth2 Refresh Token Invalidation - How Can I Generate an Access Token Without Invalidating the Refresh Token Used to Obtain It?

I am trying to use Singer and Meltano—external ELT tools—to create an integration with LucidChart's API. This integration would allow for data to be pulled from a user's LucidChart account to populate a database or other storage medium. However I am running into an issue with the way LucidChart handles refresh tokens. As I understand it when I use the offline_access scope to have the user generate a refresh token I can then use this refresh token to request an access token any time within the next six months. However when I do so I also generate a new refresh token and invalidate the previous one. This makes my use case very difficult as I might potentially have multiple processes running at once attempting to use the LucidChart API. Awkward race conditions occur where one process attempts to use a refresh token that has been invalidated by another process. Is there any way around this difficulty? Is there any way to generate an access token without invalidating the refresh token that

170
Micah
1 year ago
Charles W102
Charles W102
posted in Product Questions
Issue attach lines to another line.

I'm having the same issue. When attaching an arrow to another line it will sometimes force me to attach the arrow to one side of the line rather than the other. How can you switch the side of a line you are connecting another line to?

40
Phillip W
1 year ago
Adéla D
Adéla D
posted in Product Questions
Insert emojis in plain text

Our company just migrated from Miro to Lucid and one of my very used features is missing – insert emojis inside a text frame. In Miro I could just simply click [control+command+spacebar] an emoji library appeared and I chose an emoji that was inserted into the text. It works even here in this comment section but not inside Lucid 🤦🏻‍♀️ is there a way how to make it work? Thanks.

980
Whittney C
1 year ago
Regan V
Regan V
posted in Product Questions
Ability to lock shapes to a specific table cell or cells?

Hello I was unable to find this answer from doing a search on the internet.  I am looking to lock a shape to a specific table cell as I need both horizontal and vertical context to align a feature/epic to a particular application workstream in a given month so that when I add more "shapes" to the table I don't have to have to manually shift all the other shapes.  Miro has a template that can do this and I am looking for similar functionality in Lucidchart and wondering if I just can't find it. 

1490
Whittney C
1 year ago
Jenna V
Jenna V
posted in Product Questions
Changing account settings

Hi - the person from our team who set up Lucid chart account has left employment. How can I change the user account settings? I have attempted via the User Settings but the following warning shows Warning: This user has Single Sign-on linked to their Lucid account. By proceeding they will no longer be able to use Single Sign-on with Google or Microsoft accounts set up to use their old email. If they are linked to Google Drive their account will be unlinked. I don't want to risk loosing the charts that have been made - so I have canceled the change. Could you advise if I click Unlink - will the charts still be available on the updated account details?

290
Leianne C
1 year ago
Bruce T
Bruce T
posted in Product Questions
Cannot resize a shape. Grabbing blue edge squares only adds a connector

Cannot resize a shape. Grabbing blue edge squares only adds a connector

20
Leianne C
1 year ago
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