Hello, we just installed the LucidChart for PowerPoint 2016 and users are getting the error message below when trying to launch the add in.

Anyone encountered this one before?
Hello, we just installed the LucidChart for PowerPoint 2016 and users are getting the error message below when trying to launch the add in.

Anyone encountered this one before?
Best answer by Humas1985
Hi
Please try uninstalling and reinstalling the add-in and give a try.
On top there is a community post close to this topic and you can also take look and see if that helps in some means.
Lucidchart PowerPoint Plugin latest version? | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.