Product Questions

Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks

Will be possible to add MI markers to depict multi-instance?

Hello!  Is there a way to quickly add chairs (i.e. not manually) to the round tables in the floor plan section? I need 60" round tables with 10 chairs per table for my floorplan.    Thanks!  

How can I transfer all of my documents into a new accuont? I was working on my offices account and now I want one of my own. 

I just joined and upon my first login I was prompted with an introductory series of questions to customize my interface.  I entered the wrong choices e.g. I am mostly not a teacher.  Is there a way to reset it so I can re-enter those questions? Or is there some way to re-answer those questions once I am logged in?   

Hi There - I am hoping to use customer testimonials in a Lucidchart. I had the idea of a series of speech balloons for quotes which I assumed was a shape in the Lucidchart Library. But I'm not seeing. I know I could work around but a simple bubble with ability to put text into would be ideal. thanksChris

How do I control where my Lucidchart backups go? Currently they all go into the root folder of my Google Drive which makes navigating it pretty cumbersome with a whole bunch of files that are irrelevant at the top of the screen. How to get rid of them or move them somewhere else?

Hi  The steps to reproduce the problem:Edit a page in Confluence Add LucidChart macro Draw whatever is needed Press File->Save in LucidChart Close the tab without pressing "Back to Confluence" Now the page has a json attachment of lucidchart but it cannot be used anymore... Need to create the chart again...   How can we do it?Thanks Shira 

 When working with rectangles want to see pixel dimensions not inches. How can I set that?

Good morning   I would like to find out how can one display more information in the "employee blocks" in the organizational structure?   Regards

I went back in to modify old doucments and they were all #error in the data fields!!  I deleted some documents thinking I didn't need them only to realize that most of my charts are not displaying #error instead of the employee data that was entered.  Please help!!!

Close Account finger tab is not visible in my account settings. Did anyone face similar problem before?

How could I make a diagram this style?

Is there a way to obtain a listing of all charts a user has created/modified.  We have a user who "it seems" has overlaid some charts and we need to find out which ones. One option I see is have the user go to "recent documents" and screen print or write down the list and send me. Is there any other way? Thanks    

The issue is the following: I have created an ERD in lucidchart once i imported it to visio i receive it as a "drawing" and not as "database modeling" which is what i need to add notes to each object(table) and additional information like PK/FK and add or remove columns etc.   if this is something that is unsolved (i.e the file can only be interpreted as a "drawing" as it is in visio) i'd like to know.   Thanks.

This is my very first time using the templates and i cannot use/type into the text box

Hi there   i have created a single file with 10 diagrams ( 10 pages). I would like to export pdf with 10 different pages instead it is always one long big pdf. Useless if i need to print it. How can I do it? thank you

 HelloI would like to know if there is a way how to make the attached notes visible only for the relevant layer. BR Tomas

When i publish my link as PDF i expect the hot-spots to create links in the pdf document. This has worked for me before but seem to have stopped workning are there any open tickets on this? Cold it be related to the new version?

Hello  I use math equations quite a bit and wondering if there is a way of keeping the equation shapes in the toolbar instead of having to keep add them    Thanks

Having created a network diagram how can I cross two network cables on top of one another without showing they seem to be connected?   I am wanting to connect the Application server to Big IP that will cross another network connection........which is not connected.

I input a number of contacts here when setting up the account but wasn't asked which of them would be added as the three users of the account.  How do I swap one of the users that was selected with one of the pending users?

Is there any way to turn off "auto-resize" of the canvas? Essentially I want LucidChart to treat my canvas size as rigid instead of trying to accommodate what it thinks I want.  More info: I want one of my objects to bleed off the side of the page. However when I move the object with the intention of it "hanging off the edge" the canvas becomes bigger. This is not what I want. I'm not entirely sure how I want the object to flow off the side so ideally I don't want to have to crop the object exactly how it will be in the final iteration.  Thanks paula  

Hi! Under what conditions do groups of things respect snapping to grid? or not?Generally I can drop a few things select them all and they will snap to the grid as I move them. Sometimes I'll select a number of things and they won't snap. When there are a lot of elements it's definitely a pain to get them all snapped individually. --david

HelloIs there a way to list what is connected to a flowchart ? I can see it visually but my file is really complexe and some times i want to obtain those informations quickly. For exemple Objective is a flowchart with inputs : Data base X data YOutput to :  flow chart A and B