Product Questions

I am the owner of the document but for reason it looks that i can only view and no edit

I am trying to close my account but the "Close account" button is not working. I would be grateful if you could please close my account and delete all of my information because I no longer need it in my work.SincerelyGleb

Hi. I just imported my BambooHR org chart in a CSV file. I'm not sure how to get the chart set up on Lucidchart. Can you please assist?

Is there a way to automatically or automate the counting of nodes on a Mind Map or Entity Relationship? For example one "parent" has 3 "children." On the parent it displays the number three. Thanks in advance for your help 

Hi I have created a diagram and styled it to be in keeping with company branding. I set the styles as a theme with a view that we can use this then quickly to set the style for all diagrams to be consistent however when I go into a different diagram on my account the theme I have created is not there for me to easily set the style guidelines. This should be able to be applicable to all diagrams not just the one I have created the theme in..is there a way to do this?

Hi   Please can you tell me how I can share a lucid chart document from one account to another different lucid chart account holder? I have opened a new account and want to send some documents from my old account which is still open to the new account.   Many thanks Lee

Shouldn't links to another LC page be clickable in a downloaded PDF?   My goal is to be able to send clients PDF's of their diagrams because most do not want to actually login to LC.  Perhaps there's another way and I'm thinking about this wrong?? :)

Hello! I'm trying to copy a set of confluence pages to another space each one of this pages have some lucidchart documents embed. When I copy de pages I realize that the lucidchart documents are reference to the original ones and I need to keep a clean copy of them on the copyed pages. Can anyone tell me what am I missing? Than you!

Prior to LucidChart I used a web based product bubbl.us to create "Mind Maps" and have several of them over there.  Is there a way to import them into LucidChart?

Hi there is there any chance to have a double-ended arrow (not a double ended arrow shape) to connect elements within a diagram? I chose Lucidchart over Omnigraffle for the more user friendly interface but here we are missing an essential element! Regards Alberto

Hi Say I have 6 rows of data in my current Google Sheet that's linked to LucidChart and I've created shapes from those 6 rows. If I add a 7th is there any way to automatically generate a new shape from that 7th row?  Connected to this if I have a timeline flow is there any way to automatically change the ordering of elements in the chart based on the row ordering in my Google Sheet?   Thanks

Does it exist?  We can view all diagrams in all pages regardless of page security

 I see similar posts but I'm looking for a more direct answer and hoping someone can help.  We will be closing our Google account and moving to Office 365.  My questions are: How do we insure users will still have access to there diagrams?  Do they need to actively move them somewhere or are they currently residing with Lucidchart?   What should we do here? I believe man use SSO with Google to log in to Lucidchart.  Do users just need to set a password so they an log in later without using SSO?  I would greatly appreciate any advice for our users so we can continue to enjoy Lucidchart with minimal interruptions.    Thanks  Aaron . 

I am trying like crazy to put a "wireframe" screen shot from an application I am designing screens for in a layer behind my labels and controls but I simply cannot find a way to make it work. No matter where the screen shot is it's always on top and I can't arrange other objects to be in front of it. This seems like a simple thing to be able to do; not only should it be possible it should be EASY. Please instruct. Thanks Kelly

 Hello guys. Can you please give an advise of what template I can use for CMS system? Thanks in advance!

Is it possible to export trello cards to lucidchart in order to create visual task lists/check lists?

Hello I have an UML diagram  https://www.lucidchart.com/invitations/accept/0e47042e-e489-4871-a1ef-5007b65e35b2 As you can see space for package name does not scale with the text. I tried to find shape similar to the package name part and create this shape out of the two unfortunately it didn't anything satisfactory. There also is no option to edit existing shapes using a pen tool or something like that which also would be nice. I've been a member for quite some time and I've always wanted those missing features.For not please let me know about the possible alternatives / workarounds. ~Thank youSebastian

How do you add a background image?

How can I do prefix and suffix in text?  

Our org has large teams (up to 16 direct reports) and we are having trouble working out a way to split the org up so that we don't have 16 boxes one under the other or beside each other.  We would like to be able to break the team in half and for e.g. have 2 x groups of 8 people (all in the one team) reporting to the same Manager so that our org doesn't end up pages and pages long.  Please help!

Hello I need to fill in the ER- Diagram fields from a list of fields in a excel sheet. is there a way to copy/paste or import a set of fields together rather than doing it field by field?  Thanks Mayank

Hi - is there an option to upload fonts in Lucidchart on Confluence? Thanks

Is there a way to save files to desktop then reimport them later?

Hi When I connect the first block to the parent block I get the desired result which is the line moving when the block is moved. But soon after connecting the other blocks the lines are stopped moving. Check the image below please:

I’ve just purchased the pro version of Lucidchart for iOS as I work primarily from my iPad Pro. I have a suite of stencils from Visio that I use for work. I cannot seem to find a setting to import my stencils anywhere on iOS. Can someone help?