Product Questions

Is there a way to change the color of the math from the equations library?

Hi am I correct in understanding that LucidChart does not allow the export of shapes in other software for editing and only exports a whole diagramme as read-only? I'd like to export an org chart in ppt doc or xls. It's pretty limiting.

I cannot move a document to a shared Lucid folder.  How do I do this?

When I share a document with a specific employee how can I be sure they only have access to that document? The information on sharing states "Note: When you share a folder with collaborators you will give them access to every document within that folder." I shared a document with one employee and a second document with another employee. I want to ensure those employees only see the document which I specifically shared with them

Hi I have been using Lucid Charts to create my network diagrams. I then save my diagrams in various SharePoint locations. Is it possible for me to update a Lucidchart diagram then all the SharePoint places where I have the diagram saved automatically update with the changes I made to the original diagram? Is this possible?

Hi Is there a way to disable the auto arrange feature with Site Maps as it changes my layouts and connection points everything I move an item around or add an item. I need my specific layouts untouched. Very frustrating to work with. Thanks

I bought a lucid chart license so I could make diagrams for a book. I've used some of the built in icons such as those for AWS in some of my diagrams but my publisher is concerned over the potential licensing issues. I would expect that such things would be negotiated by lucid chart before being offered in a paid product but I need to hear it from the horse's mouth. Can lucid chart confirm?

Hi  Does LucidChart support input box or dropdown list to easily set conditional formatting? My intention is to make the conditional formatting function visible similar to how we make and use interactive buttons. I would like to key in a text value or choose a text value from a dropdown list and then display the output on a shape or display all shapes/objects that satisfy the condition. Thank you.

I have a chart with 75 shapes.  There are 3 different sizes.  I would like to select multiple sizes and size them  the same. I have tried the "shape options" tool box to match shape sizes manually.  It doesn't work right.  And even displays a size change w/o there being a visual change in the shape. I have also tried Arrange>Match Shape - again - no changes to my shapes.  My shapes are "unlocked" - not even sure what that means.  Is it related to the shape I am using? It looks like a plain rectangle to me. 

Saw posts about adding additional documents to a shared folder where permissions are granted to edit and share. However how about deleting documents? Are others able to delete my shared documents?   Best wishes Larry

Hi there I love the distribute objects feature but was wondering if there is a way to set the space between the objects to a specific distance? For example is there a way to ensure that when I distribute objects that there will be a distance of 2cm between each object? Thanks

I have noticed recently that every object I need to use it has a dot inside it. I need to know how to remove it.

This was the answer from way back 2018. https://lucidchart.zendesk.com/hc/en-us/community/posts/360000835086-Bulk-Removal-of-Accounts Now that it's 2021 is there a way to do this without contacting our account manager?... I hope so!

My boss sent the incitation for license seat (at least the LC message says so) but never received by a very reliable mail system.      

Genarl Global

I used an Org chart but when I add a text box it creates this uneditable object!  See snip below I have tried to change the font and size but it seems to use invisible ink. In the end I had to delete the link and then recreate it. I am a new user and am now invested in a growing  Org Chart so would like help. Thanks Dan    

I have 1 document in the account but the storage says that I have used up almost all my storage (95% of 100 mb). I don't understand and I do not want to upgrade. I cannot make any charts. If this isn't resolved I would prefer a refund for the renewal invoice #7270260.   Thank you

Is it possible to manually enter timeline dates?  I can click on the calendar month by month but this is tedious to enter June 1 1701.  I'm not able to type 6/1/1701 into the date field. 

Bonjour J'ai souscrit à un compte "team" avec trois utilisateurs. J'aimerais créer un dossier d'équipe (team folder) pour que nous puissions avoir accès à un même dossier mais je ne parviens pas à le faire. Je n'ai accès qu'à mes document ou à documents partagés. Est-ce une option uniquement réservée aux comptes entreprises?  Merci pour votre réponse Yann.  

HelloI am trying to have a dotted line inside of a shape in my Lucidchart diagram that connects two exterior lines for a wiring diagram.  I have attached a hand drawing of what I am trying to accomplish.  Is this possible?   

Quiero hacer un organigrama ¿hay manera que el organigrama se acomode por sí mismo? ¿O debo hacerlo yo manualmente?

I’m a university professor using LucidCharts in an online class. I want students to be able to go to one URL’d chart but also be able to independently edit the chart and work on their own. Can my LucidChart do this?

Hello  I'm having issues trying to import data into Lucid from MySQL using the 'import from SQL' feature. Using the provided query I'm able get get all my tables but there are NO relationships included and NO relationship lines drawn when tables are added to the canvas. 

I added a word to my dictionary that should not have done. How can I edit my personal dictionary?

I'm using some diagram and embed in my Confluence wiki page. I can see the embeded Lucid chard it scrollable and also zoomable while I just want to lock the diagram without any changes. Is it possible?