I created a timeline and after increasing the size of the timeline parts it wouldn't load after a little while.
Page 1 / 1
Hi @melissa s thanks for posting in the Lucidchart Community. As a first step could you try connecting to a different network? Could you please also try opening the document in a private or incognito window? This temporarily disables cookies caching and browser extensions - if the documents load in this window one of those items is likely causing the issue.
Could you send the following information so I can take a closer look?
- The URL to your document.
- A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
If you have any additional questions please let me know. Thank you!
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Login with SSO
Log in with Lucidor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
