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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,448 Topics
  • 12,869 Replies
5448 Topics
Romario
Romario
posted in Product Questions
Persistent text over connecting lines

Hello mates! These disgraceful texts keep popping up when I drag a connecting line and no one in my office has an idea of why. This happens in all my files since I started using meaning I probably didn't do anything to trigger this nuisance.   Last but not least I've been trying to start a subprocess box but the "+" won't show. How can I fix that? Thanks for your time and help!

1
Eric R
4 years ago
Steve Stapley
Steve Stapley
asked in Product Questions
Image URL for CSV Export in Lucidchart

I have a diagram with Org chart shapes in it most of which have URLs for the people's pictures as an attribute on the shape. But when I do a CSV export of the shape data none of the URL information is retained. How do I get to that?

3
Flavia D
4 years ago
Leslie B
Leslie B
posted in Product Questions
Transfer ownership of a document who is not on my team

I'll be designing a document for a client using a professional account and once the project is complete will need to transfer the document to our client who will be on their own pro account (not a collaborative team account). Are we able to do this? It's not clear to me whether transferring ownership applies only to teams.

1
Maison W
4 years ago
Renata K
Renata K
posted in Product Questions
Magnet function does not work

I am unable to use the magnet function. When I select a container in order to be able to lock the contents in it using the magnet the magnet function remains grey and does not activate. I have tried locking the container first I have tried not locking the container and trying the magnet first. Nothing works.

1
A
4 years ago
Steve Stapley
Steve Stapley
posted in Product Questions
Org Chart Import - Same Employee On Multiple Tabs

I'm creating an org chart for an entire IT department split into multiple pages using the CSV import. How can I get the same Director / VP to appear on the high level page and then again on the page for their specific group? I'm able to add them after I import everyone else. But whenever I have two lines for the same employee on the CSV the importer throws an error even if I mark them as going to different pages.

4
A
4 years ago
Kelly S
Kelly S
posted in Product Questions
Want to download to PDF and keep the links live for Mac and PC users

Hi   I've done a series of flowcharts that I need to share with a wider audience but when I Export > PDF the links only work if the user is a MAC user but if they are a PC user they don't work at all. How can I download as a PDF document so the links work regardless of MAC or PC?  

1
Flavia D
4 years ago
Amena D
Amena D
posted in Product Questions
troubles importing my sql db

hello i copied the er diagram query to my sql server but nothing was generated and i tried that using incognito .. theres no auto generated csv file or something like that all that appears is a table of results and i translated it into plain text but the error is: "cannot parse.."    Help plz..

1
Tate S
4 years ago
Meg H
Meg H
posted in Product Questions
Add Telephone Numbers?

Hi.  First timer here.  How do I add the employee telephone number to my org chart?  The column exists in my Excel master but does not seem to be coming in when I import.  Thanks!!

1
Chase V
4 years ago
Henning Klein
Henning Klein
posted in Product Questions
How can I share a template with custom png library?

Hi I want to share a template that I have created. There are some custom png-files as a custom library. How can I share this custom library with the possibility to use them by other people? See the screenshot I've made.   Thanks Henning

1
Chase V
4 years ago
Brendan O
Brendan O
posted in Product Questions
Editing Contents of Org Chart Shape

I'm using the current Org Chart template.  How do I change the layout of the text inside the shape. I know I can move Emplyee Fields up and down in the Shapes Style window.  But how do I get them on the same line.   For example I have fields First name and Last Name.  They are currently on two separate lines.  How do I put them on the same line? 

1
Maison W
4 years ago
Denis101
Denis101
asked in Product Questions
Lines are placed behind shapes in Lucidchart

Hi My issue is that when I place a dynamic connector the line is running behind another shape while logically it should not. My quesiton is why it is not running on top to extend the main line but just wrapping behind "Edit project details shape". It is useful to use dynamic connectors but in my diagrams they tend to always go behind shapes. rather than using open spaces.

1
Flavia D
4 years ago
Renate v
Renate v
posted in Product Questions
How to search without zooming in?

I often need to search my documents for specific texts (using ctrl+F). When I find a match the document zooms in to 150%. I don't want this to happen because I lose oversight that way. Is there a way to disable this behaviour?

1
Annika W101
4 years ago
RIck Page
RIck Page
posted in Product Questions
How DO I create a very long Process flow?

I want to create a Process Flow of 30-40 Process Blocks. I want to use a Plotter to print this out over 8-10 feet.  How Do I use the tool to develop a sequential process flow ?

1
Megan W101
4 years ago
M K S
M K S
posted in Product Questions
Fiber to Home Layout

Dear Sir I'm designing Fiber to Home layout where I need basic equipment shapes like ONU OLT ADFA Splitters Distribution hubs etc.  Where can I find it?   Thanks  

1
Chase V
4 years ago
Rikke S
Rikke S
asked in Product Questions
How can I send interactive charts to my customers?

Hi! I have been very pleased to find lucid chart can make interactive buttons so I can display use case diagrams process diagrams etc. combined with the mockups in a simple way.  This is especially useful when communicating designs to stakeholders early in the process.  However I can't export my charts without loosing the interactivity.  If I want my customers on board they need to buy a license for lucid chart - is that correct? Can I somehow invite my customers/stakeholders to see my charts AND click around it without having to buy a license for them?  In adobe XD for instance I can export a link (web url) that I send to stakeholders then they can click the link and try my prototype.  Thank you in advance :)

1
Chase V
4 years ago
Praveen K101
Praveen K101
posted in Product Questions
Working with Large Database (> 1500 tables)

Hello There! I am just new to lucidchart. Our software is very huge with many different modules. so our database is very large. If I make all the tables in the same page(sheet) Its very hard to manage with all those relationship out there between the tables(>1500 tables). So is there a possible ways to create each module ER diagram on different Page and Show a relationships between different module from different pages??   Best Regards.

1
Tate S
4 years ago
Allen P
Allen P
asked in Product Questions
Rounding a rectangle and setting it to no fill in Lucidchart

Hello Lucidchart forumI want to make a rounded rectangle the border for the diagram. The fill needs to be 'no fill' but all that is a available is white fill.How to get rid of the fill in a shape?Thanks.Allen in Dallas

1
Flavia D
4 years ago
Rob M
Rob M
posted in Product Questions
Changing the font and size permanently

Hi    Is there a way to set the font type and size permanetly?  

1
Eric R
4 years ago
Peter H102
Peter H102
posted in Product Questions
Excel data import problem

I'm having the same problem as was posted here but unfortunately the person posting said they solved the "formatting problem" but never explained further: https://lucidchart.zendesk.com/hc/en-us/community/posts/360018251586-Excel-data-imported For some reason when I tested the link excel data feature it worked perfectly. Then when I went back to use it with my full dataset everytime I try to link it to a shape rather than the data I get the following message in the shape "{{=referencekey(1).' Contact Name '}}" where Contact Name is the header of the column I'm trying to display. Any help would be much appreciated!

2
Peter H102
4 years ago
Benito
Benito
posted in Product Questions
Question about permissions in Confluence plugin

Hi I have a question about the "Lucidchart OnPrem for Confluence" plugin.And I have a public page in Confluence (https://ws001.sspa.juntadeandalucia.es/confluence/display/SSHH/Modelado+de+la+Actividad+Planificada+de+Soporte+Provincial) visible by registered and anonymous users.On that page I have a LucidChart diagram inserted. My problem is that if I access the page as anonymous (without logging in) I see the entire content of the page except the LucidChart diagram but if I access with login I see the diagram.I understand that LucihChart inherits the COnfluence permissions so if an anonymous user can see the content of a page they should also see the LucidChart diagram.Can you tell me what could be happening? Thank youregards

1
Maison W
4 years ago
Toni A
Toni A
posted in Product Questions
Org Chart Uneven Space

Hello I am creating an org chart using a template and there is some uneven spacing. I would like the names closer together but I don't know how it did this automatically for some names and not other.

1
Annika W101
4 years ago
Rachael F
Rachael F
posted in Product Questions
Auto Alignment when adding a shape into an existing flow diagram

Hi I have been using Lucidchart for a few months now and still have not found a way around this feature.  Previously using Visio when you added a new shape into an existing diagram it would move the shapes over and allow for auto formatting. In Lucidchart I am finding I am having to manually move my whole flow just to add an additional shape in.   Can you please advise if this feature is even available in Lucidchart?   Current flow: When adding a shape Manually having to move and connect the new shape into the diagram:

1
Chase V
4 years ago
Lee B101
Lee B101
posted in Product Questions
Import Data into the circular org chart template

Hi I have been trying to import replace the data in a template with the data required for my organisation I want a circular org chart however when I import my data it just displays as a standard org chart.  Can anyone help please?

1
Chase V
4 years ago
Strobus
Strobus
asked in Product Questions
text in my diagram suddenly showing up as blocks

I created a set of diagrams a few months ago and when I came back to look at them today all the text had been converted to black blocks. What happened?

4
Flavia D
4 years ago
Ted G
Ted G
posted in Product Questions
Converting old org charts to new ones

How do I convert old org charts to new ones without rebuilding them.

1
Maison W
4 years ago
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