Product Questions

I'm new to Lucid for Education.  I'm adding teachers and students from my school and they all show up with the role "users".  Is that correct?  I found something online that said that when they signing on from their email invite users would be asked if they are a teacher or student.  But when I signed up a fictitious student they were not asked the question.  Now they show up with the role "user".  Thanks in advance for your help.  

Hello. Is it possible to export document to VSDX via lucid API ?

Hi! Is there a way to lock completed diagrams so that users do not inadvertently rearrange/change/delete anything when in them and action buttons (for viewing/hiding layers etc) and links still work and comments can still be added? Thank you!

I saw a post from 2020 saying the iOS version of LucidChart did NOT include the notes feature. We're nearing the end of 2023 now. Has the notes feature been added to the iOS version of LucidChart yet? Or been added to the product roadmap? Thanks Tim

Im using the Mind Map template. I'm able to add child topics to the main topic in several colors. I can choose the color of the root and the layer colors deeper into the # of child topics. What I want to do is have two seperate "branches" coming off a center node. Each "branch" will be essentially it's own mini mind map. I want each "branch" to have a seperate set of colors. So in my use case I have A and B where A is several shades of red and B is several shades of blue. Now what I dont understand is I can make the "root" color of each branch independent. But then if I chhange layer 123etc the colors for both "branchs" change. I dont understand why can I change the root color and have that be independent but not the layer color? Is there a way to fix this? 

Hi there I have downloaded lucidchart add-on for google docs and it's not showing up under the add-ons section. I have refreshed the page cleared cache tried different browsers and looked under R hand side tool bar and STILL cannot find it. I am very frustrated. Please advise.   Chris

As a retired business analyst we used iGrafx PROCESS mapping software. Because I no longer have access to this software I'm looking for an alternative option. My existing map (made using iGrafx) has 14 swimlanes stretching across multiple sheets of paper. It is actually about 36" tall and 96" wide. Does Lucid has the ability to add multiple lanes (I see there are options for 1 or 3 lanes)? Does Lucid have the ability to stretch across multiple sheets of paper?

I have created an object in a 3-layered diagram. This object called "Price" is of relevance over all 3 layers (same attributes same methods). Rather than copy and paste it I was wondering if it is possible to create some sort of alias of this object on the other two layers so that it would appear as a thumbnail and hyperlink to the original instance of the object.

I accidentally clicked student when setting up my account. I am a teacher. How do I fix this?

Hi   Is there any way to get the details as below: 1. All users details for specific group with last login details

I made a couple of new Jira tickets via the "New Jira Issue" feature in a LucidSpark board. The first one I created shows the ticket's status in the top right and allows me to change the status.  But the next one I made won't show the status. I made another one to test it and am having the same issue. They were identical except for who they were assigned to. And I tried both of those same assignees in test tickets and had the same issue.  What could be going wrong??

Hi how can you remove comments? We have diagrams that we have got comments on from internally. Now it is time for the customer to review and add comments. However they can see all our comments as well. Is there a way to hide or delete the comments our internal team have done so our client cannot see them? We have marked them resolved but the client can change Active to resolved and see the comments. Thanks

I am trying to import a Visio VSTX file and am getting an error.  Any suggestions?

I'm building DeMarco style leveled data-flow-diagrams (DFD).  Is there a way to number the process bubbles automatically?e.g. https://images.app.goo.gl/p2N1N4CYoC4paoLb9In that example I may choose to for example build another DFD which expands the 3.0 bubble.  That lower level DFD would then have bubbles with number such as 3.1 3.2 3.3 3.4 etc.

Where can I find a use case diagram on interns management?

Hi!   Is there any way to have shapes that auto-increment their labels? For example a triangle or square that increments its label counting up as you use the shape. SnagIT has this and it's super helpful when counting a large number of objects - such as electrical outlets data drops cameras door access controls etc. Nice features are the ability to reset the number/letter and choose a scheme: numbers letters mixed format string decimal places etc. Thanks!

Hi! Is there a way to set the start view when opening a document in Lucidchart? I'd like to define the position to open the page at so the user doesn't have to scroll all around or zoom in and out to get to the beginning of a process flow document. When I save the document it doesn't always open as the view I saved it as. Please let me know. Thank you!

Hi there  I don't know how this happened but I have zoomed the UI for lucid chart. It's a little tricky to work now that the UI is taking up more of the workspace. I can't figure out how to zoom back to the the 100% view.

I want to check if there is any way in which we can re-position the text that appears for a decision box in order to avoid the arrows coming out of the decision box overlap with the decision box text.

. I am creating a family tree and need to put in a full name dates of birth and death and places of birth and death. How do I make sure the text fits inside the box without constantly resizing it.  Currently when I get to a second line the first line disappears.

Hi I am attempting to import Jira cards on a current board but I'm encountering the following error message: "You don't have access to this Jira instance. Please contact support."  

I have saved a custom shape with text If I drag this shape onto my page the custom formatting (text size text position bold etc.) remains the same as when I saved the shape which is fine. When I click this shape in the library the text reverts back to a default format removing the custom text position bold and underline I've applied. These shapes will be eventually used by a large number of people so it's important the custom formats remain the same.

I need to save some textboxes in a shape library when I do so there is no preview of the text in the shape library. However if I hover over the empty space the shape appears indicating it has saved. Any help on resolving this would be much appreciated.

Hi Id like to know if it is still possible to print or export my work as a pdf on the free version of lucidchart. I followed the instructions on lucidcharts help video but I don't have the option to print or export my work under the file menu. I know i did this about 6 months ago. so it was possible back then.

Is this available? I want to drop a formatted shape with auto-numbering or auto-lettering. For example a  red-circle with white font.