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How can I remove the 'Unassigned' row in my timeline?

  • October 25, 2023
  • 12 replies
  • 196 views

Zairul A

Hi

I am using the Timeline canvas. There is an unassigned assignee in my timeline. How can I remove it?

Best answer by Coumba D

Hi Zairul

Thanks that is very useful I was able to retrieve the same template.

If you double-click the 'Unassigned' row do you see the following pop-up modal?

If you click the trash icon your 'Unassigned' row should be removed.

Please let me know how this goes on your end!

Comments

Coumba D
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  • Lucid support team
  • 349 replies
  • October 25, 2023

Hi @zairul a

Thanks for posting in the Community!

Can you confirm that you are using the Gantt chart template for Lucidspark?


Zairul A
  • Author
  • 7 replies
  • October 26, 2023

Hi Coumba D

Err how do i check that ya? What I can recall is I clicked 'Timelines' in 'Tools' and it (the schedule) came out.


Coumba D
Forum|alt.badge.img+7
  • Lucid support team
  • 349 replies
  • Answer
  • October 26, 2023

Hi Zairul

Thanks that is very useful I was able to retrieve the same template.

If you double-click the 'Unassigned' row do you see the following pop-up modal?

If you click the trash icon your 'Unassigned' row should be removed.

Please let me know how this goes on your end!


Zairul A
  • Author
  • 7 replies
  • October 26, 2023

Hi @coumba d
It worked! TYSM. Appreciate it very much.


Coumba D
Forum|alt.badge.img+7
  • Lucid support team
  • 349 replies
  • October 26, 2023

Great! Glad you were able to delete your row!

Have a great day/evening! 


Zairul A
  • Author
  • 7 replies
  • October 27, 2023

@coumba d

Same 2 u 😊


Forum|alt.badge.img
  • 3 replies
  • March 6, 2024

I’m having the same issue and have tried the above.  It’s like there’s a hidden card.  All cards have been assigned that I can see, but still cannot remove the Unassigned row.


Phillip W
Forum|alt.badge.img+16
  • Lucid support team
  • 829 replies
  • March 7, 2024

Hey @Tom Todd -- to clarify, are you saying you’ve tried the method that @Coumba D outlined and you are still unable to delete the unassigned row? Care send a screenshot of what you are seeing when you double click and attempt to delete the row? Make sure you’re double clicking on the title row, where it says Unassigned and you should see the popup that @Coumba D has referenced above. 

Hope this helps!


Forum|alt.badge.img
  • 3 replies
  • March 8, 2024

Hi Phillip, yes I’ve been using the same method (successfully) as Coumba D outlined, but now nothing happens when you select the “delete” (garbage can).  Row is empty, cards all showing assigned.

 

 


Phillip W
Forum|alt.badge.img+16
  • Lucid support team
  • 829 replies
  • March 8, 2024

Hey @Tom Todd -- thanks for the reply! Hmm, this one is interesting. Would you mind to copy and paste your entire Timeline onto a new space on the board or onto a new board entirely and let me know if that helps solve the issue? 


Forum|alt.badge.img
  • 3 replies
  • March 12, 2024

Thanks, Phillip.  I copied and pasted to a new board, still unable to delete the row.


Phillip W
Forum|alt.badge.img+16
  • Lucid support team
  • 829 replies
  • March 13, 2024

Hey @Tom Todd -- thanks for the reply! I have went ahead and converted this post into a ticket so our amazing support team can help out 😎

Hope this helps!