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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,597 Topics
  • 13,561 Replies
5597 Topics
hslavchev
hslavchev
posted in Product Questions
Is there a way to show the number of lines connected to an object?

I have a large complex diagram with many objects connected to many others. I'd like to see the number of lines an object has connected to it (regardless of arrows/direction) and/or ideally I'd like to style the objects differently based on how many connections they have (e.g. an object with 20 connections would have bold red font size 12 while an object with only 3 lines connected to it would use the default font). I looked through conditional formatting but wasn't able to quickly see a way to do this. Any help would be greatly appreciated!

33
Phillip W
2 years ago
Neil D
Neil D
posted in Product Questions
What is the Data feature on the right-hand side under Page > Data?

In the right-hand side page panel there is a Data panel / section with a button called New Data Field. When I click I can create properties and add them as text to shapes. Where can I learn more about this feature? I tried both search feature (searching for Data Field) and Feature Find but there appears to be no more information about this at all. There is help on a Data Link feature which I think is different. Thank you.

83
Coumba D
2 years ago
Sam101
Sam101
posted in Product Questions
All the text is invisible on my lucid chart diagram. The diagram and content is there but not showing!!

When i go to edit the content it's editable just not visible when viewing     any ideas on how to fix this? thanks

55
Colum G
2 years ago
Seli w
Seli w
posted in Product Questions
Lucid Chart Crash

Hi....  Why does it always crash when I try to duplicate Layer? It happens all the time. https://www.loom.com/share/65250860dac54608a1bc948485d55637    

21
Leianne C
2 years ago
Clifford
Clifford
asked in Product Questions
Instructions to webGL on and off in Lucidchart

Hello I recently submitted a support ticket and I was asked to turn off WebGL. I don't know what that is or how to turn it off. Can someone help?

1801
Phillip W
2 years ago
Céline B
Céline B
posted in Product Questions
Where is The ''Access notes'' Tab?

In the short video tutorial there's this tab that is not showing on my board. Can anyone have a tip? Thanks  

31
Micah
2 years ago
Elise C
Elise C
posted in Product Questions
Deleting Custom Shape

How do I delete a custom shape from my library? Someone asked about editing them in another post - if I can't edit and I have to recreate a shape to change it then how do I delete the old one?

202
Ria S
Lucid Legend Level 2
2 years ago
Sydney D
Sydney D
posted in Product Questions
Org chart not duplicating with right format

I maintain one org chart that I duplicate monthly on a new tab for each month (JAN FEB MAR etc). I have been doing this since Jan 2022 but when I try to "Duplicate" the AUG chart the duplicate chart appears in different format and missing details... Help!

41
Phillip W
2 years ago
Keenan F
Keenan F
asked in Product Questions
Adjusting Swim Lanes (containing objects) to create space on page in Lucidchart

Hi I'm looking to modify my diagram (included below) so that I can add a title on top and a timeline below but currently the diagram takes up the majority of the page. It does not appear that I can resize all swim lanes at once but as well when I try to resize individual ones it does not resize the objects in it.  If there is no way to resize everything to create more white space on the page is there another way I can increase the space so as to add larger objects above and below? Thanks Keenan

1808
Coumba D
2 years ago
Aradhya B
Aradhya B
posted in Product Questions
tips for mastering time management

when you have posted this blog please tell me the date with the year

01
Coumba D
2 years ago
Rachel S
Rachel SLucidite
posted in Product Questions
Brainstorm with breakout boards

These days more and more people are adopting a remote or hybrid working environment so how do you keep large teams engaged during virtual meetings? Use Lucidspark breakout boards! Split apart a large group into smaller more manageable groups to encourage participation or assign each board its own topic to allow groups to work on different tasks. We’ll focus on the latter in this example. To set the scene imagine you’re trying to welcome new hires to your city by preparing a comprehensive guide of places to check out. You want your team members to come up with their favorite activities to share with the newcomers. In this brainstorming session you have a breakout board reserved for must-try restaurants and bars one dedicated to museums and attractions and another for schools and kid friendly activities.  Pair your breakout boards with video conferencing for an organized and creative meeting. Here’s how: Pull up your Lucidspark board with the prepared breakout boards. You can check

130
Rachel S
2 years ago
Steve H101
Steve H101
posted in Product Questions
Text becomes squares on laptop

Hi I don't know if people have experienced the same issues as mine. This is what I'm seeing for all the charts that I drafted and those shared with me on my work laptop regardless of which browser I use.  But the iPad app displays all charts fine. So I'm wondering if something on my laptop is not working. Thank you! Steve  

13
Leianne C
2 years ago
Ria S
Lucid Legend Level 2
Ria SLucid Legend Level 2
posted in Product Questions
Strategy house template

I'm working on some process interaction diagrams and strategy house for strategic planning. Are there available templates that will work for these projects?

63
Leianne C
2 years ago
Bret F
Bret F
posted in Product Questions
Unable to sign in to PowerPoint plugin

I normally log into LC using my Google account. I recently installed the PowerPoint LC plugin and it asks me to log in to LC. I enter my Google ID and click the Google login icon and get the following message: How can I fix this?  

11
Leianne C
2 years ago
Jim D101
Jim D101
asked in Product Questions
If I remove a license from a user on my account, do I lose their documents?

We have a number of licensed users.   If I remove a user administratively is their content still available to other users in the same license (abiding by groups or other access constraints.) I assume yes but before I remove one of the more prolific users I'd like to make sure. thanks.

3713
Richard U
2 years ago
Damon O
Damon O
asked in Product Questions
Import ERD from .pgerd file to Lucidchart

HelloI have connected to my DB (relatively huge) to generate the ERD of it using PostgreSQL.Now what is in my hand is a ".pgerd" file. I prefer your ERD over PGAdmin's but it is a pain to create all those entities again. Is there a way to import from ".pgerd" file to Lucidchart?

8573
Leianne C
2 years ago
Tamim B
Tamim B
posted in Product Questions
The red dots that help with lines aren't showing up.

Hi the red dots that help with lines aren't showing up and I've looked everywhere. I looked in the help center but the only article I found was confusing. I'm new to this so any help would be much appreciated. 

141
Leianne C
2 years ago
ravindra.gupta
ravindra.gupta
posted in Product Questions
outline this white container with black color

 There are 2 yellow containers beneath this white container.   I want to outline this white container with black color and 'send to back' so that  I can see that black outline containing those 2 yellow containers which are currently hidden beneath this white box.

75
ravindra.gupta
2 years ago
Tatiana S
Tatiana S
asked in Product Questions
How can I show/hide fields for the shapes in my Lucidchart flowchart?

Hi  I'm currently building a site map as a flow diagram and would like to add certain details for each page (title type personas features fields). I would like to be able to show/hide these fields easily without having to edit each container. I like the Org Chart because it allows me to create custom fields show their labels and toggle their display status easily by checking /unchecking. The problem is that certain pre-defined fields are non-deletable and the fields panel is titled "Employee fields" which can be confusing for stakeholders since my chart isn't employee related. Is there any other way to build a flow diagram in Lucidchart which has this checking/unchecking of individual fields enabled?  

1291
Phillip W
2 years ago
Yang W
Yang W
posted in Product Questions
Microsoft Word plugin not working

After installing the plugin login was performed normally. But the chart list does not finish loading and nothing is displayed. Is there any problem with MS Word pluging now? In addition I checked that it works normally in PowerPoint.

81
Leianne C
2 years ago
mawagner
mawagner
posted in Product Questions
Vector – PDF import challenges

I have exported from Miro as Vector – PDF and trying to import into Lucidspark.  About 1/3 of the images do not get imported and it seems which images do not import changes with each import attempt.  I know this is a beta feature however it is a much needed feature.  

77
Micah
2 years ago
Srikhantan V
Srikhantan V
posted in Product Questions
Lost document

Hi Lucid team After restarting my PC one of the document which was saved got deleted. Please suggest how do i retrieve it.

121
Phillip W
2 years ago
Brian D101
Brian D101
posted in Product Questions
Visualizing flowcharts into word

Hi  Is there a way from Lucidcharts to take a flowchart and convert it to a written out process?  MindManager has a similar function and was hoping to find the same here.

33
Phillip W
2 years ago
Brad B102
Brad B102
posted in Product Questions
How do I reset password when I can't access email?

Hi I need to reset my password but when I click "Forgot Passord" it sends an email to an old email address that I can't access anyomre.  What do I do? Thanks Brad

81
Coumba D
2 years ago
Judy S
Judy S
posted in Product Questions
QR in process

I'd like to put a QR image into a process box along with the text. Is there a way to do this and have the image move fluidly like the text in a box?

21
Leianne C
2 years ago
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