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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,704 Topics
  • 14,008 Replies
5704 Topics
Tejpal.Amin
Tejpal.Amin
posted in Product Questions
unable to properly export diagrams to visio

I am unable to export the diagram to visio fully. There are a lot of missing items.

70
Leianne C
2 years ago
john.a.lopez
john.a.lopez
posted in Product Questions
BPMN - how to script iterating through tasks

I wish to create a script (Python etc.) that will allow me to iterate through BPMN tasks collect custom attribute from each in sequence (like TTE) and sum the TTE for a given branch. In the case of binary gateways recurse each branch getting times through the chart for each decision possibility. Hence being able to determine the shortest and longest routes based on decision branching. So if a completely linear process has 5 tasks each 60 min then the whole process should take 300 min. With a single branch one branch may take 450 min (short route process) and the other take 600 min (extended route process). Please advise. Thanks

80
Richard U
2 years ago
Daniel K101
Daniel K101
asked in Product Questions
Lucidchart and Google docs integration not working

Recently I lost my google docs integration of lucidchart.  I have noticed lots of the links for lucidchart and google integration are broken or indicate a problem.Lucidchart is no longer in the add-ons search and the chrome link for me says not-avaliable.  and this link is dead https://workspace.google.com/marketplace/app/lucidchart_diagrams/7081045131 along with the chrome add on https://chrome.google.com/webstore/detail/lucidchart-diagrams/apboafhkiegglekeafbckfjldecefkhn

4318
Micah
2 years ago
Donald Q
Donald Q
posted in Product Questions
Multiple Layer Grouping

Can I group objects in multiple layers so that when an object is moved in a layer the grouped objects in the other layers are moved as well?

70
Phillip W
2 years ago
jannis.mahlitz
jannis.mahlitz
posted in Product Questions
Lucid Connector doesn't show diagrams on firefox

When i want to integrate a lucid chart with firefox i get asked to allow login with my account. After i agree i only see an empty window. From there on i am stuck on Firefox. When i open it with chrome is works like a charm.   I use Firefox 105.0.3 (64-Bit) and Google Chrome Version 106.0.5249.119 (Offizieller Build) (64-Bit) I am a heavy Firefox user would be great if you can fix it also for Firefox.  

280
Coumba D
2 years ago
Intellectual P
Intellectual P
asked in Product Questions
Change orgchart tiers manually in Lucidchart

I would like to change tiers manually in my org chart. I have seen similar posts suggesting this more than a year ago. Is it possible? I want to have tier as a support team and the next tier will be all the departments but none of these departments will report directly to the support team but to the tier 1. Thank you.

521
Leianne C
2 years ago
Amanda H102
Amanda H102
posted in Product Questions
Mobile Application Authentication

What kind of SSO authentication do the mobile applications use SAML or OAUTH?

70
Leianne C
2 years ago
Marybeth P
Marybeth P
posted in Product Questions
Export Names by shape type?

I have a few large process charts and I would like to export a list of all of the processes in each chart to a text doc.  Is this possible?

00
Addie
Lucid Legend Level 8
2 years ago
Dikla P
Dikla P
posted in Product Questions
can i create a tooltip when hovering over a shape in the pdf export?

Hi I am trying to find a way to put hidden comments of my exported pdf diagram so i can avoid so many callouts which create noise is there such thing?   thanks d.

140
Phillip W
2 years ago
Dikla P
Dikla P
posted in Product Questions
on-page reference

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

40
Phillip W
2 years ago
Bravissimo L
Bravissimo L
posted in Product Questions
External Web Links now prompt rather than taking you there directly?

Hey we've been using Lucidchart for a while and make a lot of use of the 'Actions' on shapes so I can link to an external web page for more info. This works fine but recently the behaviour has changed where clicking on the shape now displays the link and I then have to click on the link to take me to the content. I'm sure it never used to do that and it seems to be doing the same on Chrome and MS Edge. How can I switch this off so it retains the old behaviour?

30
Phillip W
2 years ago
Kimberley B
Kimberley B
asked in Product Questions
Remove the checkmark icon from shapes in Lucidchart

How do I remove the approval tick from shapes when the text contains approval?  

1531
Coumba D
2 years ago
Dikla P
Dikla P
posted in Product Questions
working offline

Hi I may have missed it but is there away to work offline? when I share my screen on teams I find that the constant Save slows me down and sometimes I need to wait until the save is completed before I move make the next change ...

280
Leianne C
2 years ago
ERIC
ERIC
asked in Product Questions
Rack server custom shapes

How to creat new server rack shap withe standar size RU i want creat audio product rack ( power amplifier audio source wireless microphoneaudio patch and audio connector....) some product use half size rack standart size thank you  

835
Leianne C
2 years ago
Grant
Grant
posted in Product Questions
Jira Integration - moving imported issues between columns

Hi I have imported a selection of jira issues into a matrix on my lucidspark board. I'm trying to move an issue from one column to another e.g To do to in progress but I'm getting the following message Cannot move card to a 'Read-Only' field. Is this something I should be able to do? Regards Grant    

40
Richard U
2 years ago
Нагин А
Нагин А
asked in Product Questions
How to remove or delete the document in the preview in Confluence

please explain how the Lucidchart Plugin for Confluence server works.We installed this plugin for testing purposes. We did not log in to the plugin because the tests were running. But it was revealed that the uploaded visio files automatically started to be sent to the lucid.app servers and have the following address https://lucid.app/documents/viewVisio/dd4708db-**** The global problem is that no one gave the right to publish documents in the public domain.But if you copy this link "https://lucid.app/documents/viewVisio/dd4708db-****" and paste it for example into chrome in safe mode then we will see that the files are published on the Internet and there is access to them. How can I make sure that these files are not published?How to make links stop working?What do you want from people? Tell   When opening the file in the "lucid.app" program there is a menu in the Chrome tab. But in this menu there is no button to delete the file / stop publishing it to the entire Internet.O

6121
Нагин А
2 years ago
Marty M
Marty M
posted in Product Questions
LucidScale Not importing Azure Subscription from JSON generated from Python script

I have ran the python Azure script and created the json file.  When uploading the json file for two different Azure subscriptions I get a warning that says "Something went wrong when importing or updating data sources" Any advice on how to pinpoint what is going on so I can get this subscriptions loaded into Lucid Scale.  The Azure AD option is not an option for me at this point.   Thanks

280
Leianne C
2 years ago
Neil D
Neil D
posted in Product Questions
Share personal template with Team

I'm trying to share a Lucid Chart template I created with the Team. In the docs it mentions finding the template in Documents and clicking Share. This doesn't work because it is a Template and not found in my Documents list. When I go to Templates > Lucid Chart > Personal it appears but there is no sharing option. If I click on the template it creates a new document and I can share from there. But I don't want to share the document I want to share it as a Template so it appears as a Template for my Team ideally under Templates > Lucid Chart > Team for them. Thank you

550
Leianne C
2 years ago
Michelle G101
Michelle G101
asked in Product Questions
BPMN diagram collapsed sub-process

I am looking to embed some processes using the BPMN elements. I see how to add a task event and add the plus sign to it to designate that there is a lover level of detail but not how to navigate to where I can then build the lower level map and then toggle back to the original map. I saw another post about this from 2020 where the official response was there was no timeline on this functionality but I imagine the option would not be available if we can't now embed so I must be missing something?

2116
Micah
2 years ago
Robin C
Robin C
posted in Product Questions
insert a box in the middle of a big chart

Hi I was wondering if there was a function to maybe shift space quickly in between boxes? For example when you have a process with 100 boxes and you forgot one process in the middle is there a function to quickly make all of them shift aside and add a new one in the middle? Or do you manually need to select all the boxes you want to move and drag them aside? Kind regards 

60
Phillip W
2 years ago
Olly F
Olly F
posted in Product Questions
Auto update and confluence

Im getting same issue as this post. but last comment said you contacted the guy on his support tickethttps://lucidchart.zendesk.com/hc/en-us/community/posts/360018320663-automatic-chart-update-in-ConfluenceWhat was the solution?/

60
Coumba D
2 years ago
Ru H
Ru H
posted in Product Questions
Why has "Open in a new window" disappeared from web links?

My client has designed a project using Lucidchart diagram to open links.Previously there was an "Open in a new window" checkbox in the Web link action.You could untick this to make links open in the same tab. We used it lots.It is still shown in the Zendesk help article about Links and Hotspots.https://lucidchart.zendesk.com/hc/en-us/articles/360001259626-Links-and-Hotspots But it's disappeared from the actual product now - which means every link can ONLY open in a new tab - which completely breaks my client's whole user experience plus our previous existing projects and any other use case like this.Have you taken this away or is this a bug or an account-level-specific feature? If you've taken it away WHY?It's such a basic HTML link feature - target="_blank" or target="_self" that surely there's no reason to remove this - please can you put it back asap?

200
Leianne C
2 years ago
A.J. R
A.J. R
posted in Product Questions
Creating Fall Calendar (Sept - Dec._

I selected the fall calendar template but it is set to 2019.  How do I get this to refresh to 2022?

60
Leianne C
2 years ago
Jim S101
Jim S101
posted in Product Questions
Adding grid to swimlane

I'm using the swimlane/product roadmap template. I added a new swimlane but it does not automatically show the grid and I haven't been able to figure out why that is or how to correct for it. I'm pretty new to Lucid so just leaning it

10
TC C
2 years ago
hslavchev
hslavchev
posted in Product Questions
Is there a way to show the number of lines connected to an object?

I have a large complex diagram with many objects connected to many others. I'd like to see the number of lines an object has connected to it (regardless of arrows/direction) and/or ideally I'd like to style the objects differently based on how many connections they have (e.g. an object with 20 connections would have bold red font size 12 while an object with only 3 lines connected to it would use the default font). I looked through conditional formatting but wasn't able to quickly see a way to do this. Any help would be greatly appreciated!

30
Phillip W
2 years ago
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