Product Questions

Hi Lucid users -- if you are having difficulty with our ERD Import - Salesforce Schema functionality there are a few things you can look at: To use the API your organization must be on one of the following 4 editions (the API is enabled by default): Enterprise Edition Unlimited Edition Developer Edition or Performance Edition. Editions with no API Access include: Contact Edition Group Edition Professional Edition and Spark Edition If you've verified you have API access but are still unable to import please confirm that the "Lock sessions to the IP address from which they originated" setting is not checked in your Session Settings in Salesforce. Try the schema import in a Google Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and d

Hi Lucid users -- if you are having trouble with Revision History there are a couple of things to take a look at: Revision History is only available to certain subscription levels. If you receive a message saying you are unable to view it you will need to upgrade to access your revision history. If you upgrade your revision history will be available from the beginning of your documents. Refer to our Upgrade your Lucid account. While making edits to your document Revision History will save a different version every few minutes. Pressing “Restore” will restore that copy over your current copy. If you are wanting to keep your current copy you will want to press “New from version”.

Hey Lucid users -- if you are having difficulty using Quip with Lucid there are a few things to check out: There are some Lucidchart features that can't be used in Quip. Please take a look at the Help Center article linked above for a list of features. If you are inserting an Org Chart in Quip images that were inserted in Lucidchart using URLs will not be able to display. Please upload the images to Lucidchart directly and then they will be displayed in Quip. Verify that 3rd party cookies are enabled on your browser. Please take a look at this article for information on how to do this. Try using Quip in a Google Chrome Incognito browsing session. This

Hey Lucid users -- if you are having trouble with our Process Diagram Import there are a couple of things to try out: The data has to be formatted a certain way in order for the import to be successful. Take a look at this article. Since Lucidchart’s CSV export uses the same format as its import you may wish to export an existing Lucidchart diagram as a CSV file to use as example of how your file should be formatted. Please take a look at this section of our Process Diagr

Hey Lucid users -- if you are having trouble with passwords while Publishing there are a couple of things to check out: Password protection of published documents isn’t available to all account levels. Please see the Lucidchart Plans article for more information about the features available at each account level. If you are interested in upgrading please visit our Upgrade your Lucid account. If you created the document or the document has been explicitly shared with you then you will not be prompted for a password as you already have access to the docum

Hey I am looking for a structured chart template that has all the symbols I need such as data flow control flow loop symbol etc

I'm unsure how to make direct report bubbles? Also once deciding to use direct report bubbles is it easy to switch them on and off in my org chart?

Hey Lucid users -- if you are having trouble with Microsoft Teams here are a couple of specific things to check out: You will need to install the Lucidchart/Lucidspark app before you are able to use the integration. If you experience any trouble with this your admin for your organization's Microsoft Teams account may need to first enable your ability to install it. They can learn how to do this here. Our Microsoft Teams integration requires that the ability to create share links be enabled for your Lucid account. If you receive an error message regarding share links being disabled please reach out to your Lucid admin or internal IT team to see if they'd be willing to ena

Hey Lucid users -- Here are a couple of specific things to look at when working with the OneDrive integration: You will need to enable the integration before you will see the OneDrive option. Please see the article linked above for instructions on how to enable it. This integration only allows for image import. You can't import any other type of file nor can OneDrive be used as a backup for your Lucidchart files.  If the issue persists give us a heads up with the following information: A screenshot of the issue including any error messages or pop ups that appear. A screenshot of the associated Javascript Console output when the error occurs. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is

Getting a timeout error when trying to connect Lucid with Jira.  timeout is on Jira side once clicking the grant access.

Hey Lucid users -- if you're having trouble with Locking shapes there are few specific things to note: You can lock an object entirely or you can specifically lock it's size and position style or content. You can lock an object by either using the lock icon on the top toolbar or by right clicking the shape selecting "Lock/Unlock" and then selecting one of the specific lock options. If a shape is locked gray x’s will appear on the corners when you select it and a lock icon will appear in the top right corner. If you are wanting certain locked objects to remain locked when sharing with other users you first have to convert the document to a template. Otherwise collaborators with editing permissions will just be able to unlock the locked objects. If the issue persists please give us a

Hey Lucid users -- if you are having trouble with Lucid Google Add-ons there are a couple of specific things to try:Connect to a different network to rule out any connection issues Open the Google Doc/Slide/Sheet in an incognito window to rule out browser interference Remove the diagram and then reinsert it If your diagram isn’t updating, verify that the correct diagram is inserted. In some cases if users have multiple similar diagrams they may have inserted a different one. If you resize the diagram to be larger than intended or if your diagram contains a lot of details it may appear blurry upon insertion. If this is the case I recommend exporting your diagram from Lucidchart as a JPEG or PNG and inserting it as an image. Please note that if the Lucidchart Add-

Hey Lucid users -- if you are having trouble with our Gmail Add-on try out these troubleshooting steps: Would you mind connecting to a different network to rule out any connection issues? Could you also try opening your Gmail account in an incognito window to rule out browser interference? If the issue persists please give us a heads up including following information: A screenshot of the issue. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Hey Lucid Users -- when it comes to Custom Fonts there are a few specific things worth noting:   You can import TTC TTF or OTF files as custom fonts and any other font file type will not be supported. If you have uploaded a custom font into a document it should work for anyone who you share the document with. However if someone makes a copy or another version of the document and do not also have the custom font uploaded into their account the text will no longer appear correctly. This also applies to versions of the document that have been made into templates.  Please try the steps again in a Google Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.  If the issue persists please give us a heads up

LucidChart is incredibly laggy lately -- anyone else?

Any valuable use case of chatGPT and Lucid integration (via plugin)? What I get so far is chast simple linear charting. 

Your help in finding a way to split the screen while seeing another section either vertically or horizontally or a zoom screen as you do in visio.

Very simple yet difficult- I have something which i built. For example a lab diagram. All i want is to have square around it. But it is covering the diagram i just did. Why this simple thing is so hard? I couldn't find it..

My LucidChart Confluence Cloud Integration was working seamlessly until a week or so ago... then I was unable to use the Confluence macro /lucid (didn't seem to do anything.). Today I noticed most of the lucidchart objects embedded in my Confluence pages were broken (I'm guessing the auto-update tried to auto-update the diagrams and since the connector was broken it failed...)   I then went to the app configuration in Confluence - it looked okay - but I decided to disconnect and reconnect the connector.  When I disconnected the connector I got an LucidChart error that said Our servers experienced an error. We apologize for the inconvenience. The status of the connector changed to Grant Access.  So I try to Grant Access and I get the same error.

Hello. I want to know if it's possible to create a custom button which when pressed will connect to an external API and retrieve data to display inside another shape. I know Lucid has plugins via node but I'd rather just do it without coding a plugin. Is it possible?

I used to be able to upload image. even last Friday. but since today I cannot attach image any more. keep getting error "Image upload filed. Please try again"

hallo looking for guidance on how to model an enterprise Architecture using Lucid

if I zoom to 20% I can select my whole flow.  But when i export it to either .pdf or .png everything is super tiny.  How do i get a legible export.

Within Lucid chart I have not found any convenient way to move rows within a table. For example:  If I have 20 rows and want to move row 5 to the bottom of the table.  Currently I'm creating the new row at the bottom and then cutting and pasting cell by cell to move the content.  Then removing row 5. I'm able to select all of the cells within row 5 and when I do CTRL-X to cut them that works.  But when I try to paste the content into row 20 all of data is concatenated together to only show up in the first column.    Is there any other way to do this?  If not I recommend an enhancement because I find this a common and very annoying issue.

Hello I want to make a schematic diagram for a system I work with.  The schematic lines would be black and white originally and then once I hover over or click on it then it displays a color on the entirety of the path between those two points. If possible I was aiming to export it as a pdf so it can be used in different places.  Thank you.