Peer support

Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives?

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Create a mind map in Lucid article in the help center.Share in the comments below how you are leveraging the mind map functionality for your work. We can’t wait to hear from you!

Probable bug: Selecting to “Create a Copy” of a document from any documents list (team space, personal space), then renaming the new document copy as allowed, sends user confirmation “Copy Created” but copy is not created.Works if: selecting to create copy while the originating document is open (even if rename)Also works if you do not change the name of the copy.

BUG - When you copy a folder, the  UI is not refreshed Not much to say… other than there is no easy way to log a bug when you find one.  

We are experiencing a regression with the Azure DevOps integration.Until last week, we could import a parent work item into Lucid and automatically include all of its child work items. This was a key part of our workflow.As of recently, child work items no longer appear when selecting or importing a parent:- The parent work item shows the correct total number of linked work items.- The link panel only lists Parent and Predecessor relationships.- Child work items are no longer visible or selectable for import.- The "Import" option is only available for the parent, not for the children.No changes were made on our side (permissions, Azure DevOps configuration, or Lucid settings).Can you confirm whether this behavior change is intentional or a regression? If it is intentional, is there a recommended alternative to import all children from a parent work item as before?!

We recommend using OAuth 2.0 for new integrations. If your account was previously connected using Application Links (OAuth 1.0), you do not need to switch, your existing connection will continue to work. Switching to OAuth 2.0 from OAuth 1.0 will break any existing Lucidspark boards with Jira data; this cannot be reversed. If you’re interested in using OAuth 2.0, refer to our For admins: Configure Lucid Cards for Jira help center article.If you prefer to set up the integration or continue using it with OAuth 1.0, reference this community post for instructions.Enable Jira Data Center instanceNote: While the Jira menus shown in this section may differ depending on your version of Jira Data Center, the general setup process is the same.Ensure your Jira instance is accessible by Lucid’s serversEnsure that you have public facing DNS and allow inbound requests from the static IPs listed in the table in our For admins: Configure Lucid Cards for Jira help center article.Create a Jira Applicati

My team is currently documenting customer journeys based on various customer request types. We are expecting to start to see a crossover of similar problems between the different journeys and requests. I don’t want to duplicate work so I’m looking for a way to create a master list of problems. These problems would be added to the individual journeys but ideally then feed into a central list that can be used to prioritise and plan ideation work or solutions with the whole team. I had thought about using Lucid cards, but is there a way to pull all the cards from several documented journeys as they are added and sorted into a single worksheet, table etc? 

We have Lucid diagram linked to Orbus iServer and for some users this works and for some it throws below error.Can anyone advise, please. Sorry! Our Servers experienced an error. We apologies for the inconvenience.

I created a layer and dragged a custom icon onto that layer and suddenly there are 2 layers with the same name. I can toggle visibility individually but if I remove one they both get deleted. It's confusing to a user of my template and its weird. 

Pretty much as the heading says - when exporting into Visio , all it exports is the frame , with no details inside. Apologies for reaching out here, but I dont see a support mechanism other than this forum - thanks in advance 

Please help me get rid of the AI-stuff, which is just annoying 🙄I want the change shape instead! 🤓 HELP!  

Hello, I am wondering if anyone has tried to export a diagram with the hover text function made through conditional formatting. The hover text function is crucial to the diagram I am making, but seems like it would be lost if I were to export to a powerpoint format. I don’t want to forces team members to make a Lucid account, and I also don’t like the idea of making the link visible to just anyone. Is there a way to make this happen? 

Many problems when trying to copy or duplicate a group of objects or a frame that contains an assisted layout container.Steps: Select objects containing an assisted layout container (the bottom towers) CMD + C to copy CMD + V to paste on the same board  In another attempt, I tried selecting a much larger group of objects with multiple assisted layout containers and tried duplicating them (by dragging), the board froze/crashed

Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live! 

How can I change the font size of the text that shows the line or object size. If create a line that is 30m the font size is super small I cant see what size it is.

At some point, I must have published an image. Now I want to remove it from public access. How do I do that?

I wish to transfer a lucidchart document i worked on to another project, so that instead of being independant, it becomes just another page of the newer bigger project.\I naively tried coppying it after selecting all the element in the open canvas, and noticed that there was a problem of missing connectors on the pasted canvas.After some digging i discovered the correct way to do it was to use the menu with  Insert-> Import page and select my original document. However the end result is still missing some connections (certain tables get totally disconnected)

Hello,  We need help with Each of the 'boards' will need to be integrated at the tenant level, we want to make sure we have everything in order first. We also want to create ad groups so the support center can add them or remove them from having access to Excel add-ins. Thank you Kyle Murtagh

I’m experiencing a linking error when attempting to replace an Excel dataset. My agency blocks live linking, so I have to replace the entire dataset to perform updates.   This is my first issue with my dataset.  Can anyone point me in a direction to start troubleshooting?  The error itself is rather vague.   

Hi, We’ve been using the “Lucid Cards with Azure DevOps” extension for quite a while, and back when this was originally set up we had some issues getting the full list of Azure DevOps projects from updating correctly. We managed it in the end, but there didn’t seem to be a reliable way to update this project list, seemed to get lucky with whatever combination of fix attempts we tried. Since then, we’ve added additional Azure DevOps projects and these haven’t shown up in Lucid. I’ve tried breaking the connection for multiple hours before trying to connect again, to hope that this would fix it but it hasn’t worked. Furthermore, as the extension is being used more heavily now, I’m less inclined to want to break the functionality for a long time to try to force the project list to update. Can I please request some help from a Lucid engineer to try to help investigate this issue? Thanks,Thomas

We’ve ordered our documents into folders.  Sometimes someone shares a document with me and it’s not apparent by the name where the diagram would be.  Is there a way, from a diagram, to see what folder it is stored in?

I can invite unlicensed collaborators to LucidSpark - but when I try the same thing in LucidChart, I don’t have the drop-down option to select ‘Anyone with the Link’. Any idea why and how this can be fixed please?

Trying to embed a lucid chart in sharepoint online page and getting this error. Sorry! Our servers experienced an error. We apologize for the inconvenience.   Flow ID: 10a8cb30af60e0b5 Time: 2026-05-06T21:12:03.289Z . Not sure why. Please help

I want to draw a dotted line around some shapes. It isn't a rectangle, it has more corners. How do I do that? When I use the line tool, it tries to connect to other shapes that doesn’t work for me: the end should be connected to the start (and have rounded corners). The line tool has the option though to change the route by dragging a capsule on the line. It would be ideal if a box shape had that option with dragging capsules.   

Lucid AI just completely screwed up a diagram that I’d been working on for hours. Now it’s very apologetic but it can’t undo the changes! I’m on an individual plan so I can’t go back to previous versions.I guess this is a learning point and I’m just going to have to do the whole thing again. Be warned Lucid AI can ruin you day.