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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Default open diagrams in "View Only"

Hi there all documents I have access have a default /edit? mode. I think it would be valuable to be able to open at will documents with /view? or even have the possibility of setting the default mode. Accidents happen and minor to no changes cause changes to the change history which pollutes the history tree for no reason. Request #1: Allow opening files in View-only mode (e.g.right click to show option or the [Open] Button changes to [View-Only] while pressing a key on the keyboard Ctrl for example); Request #2: Allow users and admins to set a default opening mode; Request #3: in View-Only a button to open in Edit mode; While thinking about it it would take away a lot of the fear that users do have of making changes inadvertedly while the document is open

asked in Product Questions

Exporting Comments from Swim Lane shapes

I am trying to export the content from a swim lane process flow shapes - including the comments and notes attached to the shapes. I tried to export it into CSV but i noticed it does not export the notes and/or comments.Anyways i can do that?

asked in Product Questions

Why the format just disappears?

I have 2 green text boxes. I added one more in white. When I tried to move the first green box the format just disappears! And it leaves without format!.

asked in Product Questions

Sharing Lucidchart: can't open it says to view this document you need to be a member of the account it was shared from

I had my students work on Lucidchart and share them to my email. I received email stating this: When I tried to accept it this comes out: Am I doing or clicking something wriong? Are my students not sharing it right? Please help.

asked in Product Questions

Cannot import the Visio file into Licidchart

I am not able to import my visio file into lucid chart, please help

asked in Admin Questions

Sharing with guest collaborators

Guest user URL can no longer be issued. I searched for how to set it up, but I can't find it. I can't reach security. How can I publish it?

asked in Product Questions

Contextual Panel

I am trying to wrap text around photos. But when I select text, the contextual panel does not give me the option to wrap text, despite YouTube videos showing otherwise. What am I missing? Thanks for the help!

asked in Product Questions

Published URLs not working?

We’ve noticed recently that the published URLs are no longer working for our non-lucid users. We use this quite often. They’re seeing “404 Page Not Found. We couldn’t find the page you were looking for” and it looks like its displaying on our SSO screen. Has anyone delt with this? I don’t see an option to enter a support ticket?

asked in Admin Questions

SCIM provisioning issue: migrating from Okta to Entra

I’m migrating our company from Okta to Entra for SSO and provisioning. I successfully migrated SSO for Lucid over to Entra, but provisioning is presenting an issue.I have set it up in Entra exactly as described in Lucid’s documentation, but Entra is reporting the following error when trying to provision on demand: 3. Match LucidUser between Microsoft Entra ID and Lucid EntrySynchronizationErrorResultFailureDescriptionFailed to match an entry in the source and target systems User '[redacted user email address]'ErrorCodeUnSpecifiedErrorMessageExpecting state 'Element'.. Encountered 'Text' with name '', namespace ''.ReportableIdentifier[redacted user email address] The username between the two systems match exactly, and SSO works fine, so I’m not sure what the disconnect here is.

Morgan TLucid support team

published in Product Questions

Use keyboard shortcuts to accelerate work in Lucid ⌨️Lucid advice

Lucid offers a wide variety of keyboard shortcuts to help you work faster in Lucid. This post will take you through some of the lesser known shortcut options to show you what is possible. For a complete list of shortcut options, press F1 while working in Lucid.First, as a heads up, you may see different key names or symbols depending on what type of device you are using - Mac or PC. For reference, here are the equivalent symbols/key names:Now that you are acquainted with the keys, check out these shortcuts and see how they can help you work more efficiently in Lucid!On the canvas Pan around page Hold “Space” while clicking and dragging the cursor on the canvas Add space to the canvas or board Press “X” then drag your cursor horizontally or vertically Create a straight line with highlighter or pen Hold “Ctrl+Shift” (PC) or “Command+Shift” (Mac) while drawing a line Working with objects Resize an object from its center Hold “Alt” (PC) or “Option

asked in Admin Questions

Fed-up with your endless captcha

Each time I login to Lucid.app, I suddently remember why I was so annoyed the previous session.Your endless captchas are so annoying and many of the pictures are of so poor quality one can only guess if there is…. a bicycle there or not.When I finally think it is over when I click Verify, there you impose another round of captcha.This is so bloody annoying I’m about to give-up and cancel my licencePlease be sensible about your login process!!

asked in Product Questions

Foreign Key To Compound Primary Key

What is the correct way to draw a relationship in Lucid Chart that will result in valid SQL Server syntax for a foreign key to a compound primary key? For instance, if I have two tablesChild.Id1 and Child.Id2 form a foreign key to the compound primary key (Id1, Id2) in Parent. I can draw two individual lines from Parent to Child to indicate the relationship, but this produces SQL that is not validCREATE TABLE [Parent] ( [Id1] int, [Id2] int, [Desc] varchar(255), PRIMARY KEY ([Id1], [Id2]));CREATE TABLE [Child] ( [Id1] int, [Id2] int, [Id3] int, PRIMARY KEY ([Id1], [Id2], [Id3]), CONSTRAINT [FK_Child.Id1] FOREIGN KEY ([Id1]) REFERENCES [Parent]([Id1]), CONSTRAINT [FK_Child.Id2] FOREIGN KEY ([Id2]) REFERENCES [Parent]([Id2]));The correct syntax would be more likeCREATE TABLE [Child] ( [Id1] int, [Id2] int, [Id3] int, PRIMARY KEY ([Id1], [Id2], [Id3]), CONSTRAINT [FK_Child.Id1_Id2] FOREIGN KEY ([Id1], [Id2]) REFERENCES [Parent]([Id1], [Id2]),); Furt

asked in Product Questions

How to Count Unique Employees in an Org Chart with Duplicate Names and Teams?

I'm working with an organizational chart that includes multiple employees with the same name in different teams. For example:John - HR Admin John - HR Benefits Sarah - HR BenefitsI want to accurately count the total number of unique employees, regardless of their team assignments. In this case, the correct count should be 2 (John and Sarah).

asked in Product Questions

Why hidden layers in presentation are showing when slides are exported to a pdf?

I am exporting slides to PDF and it looks like the toggle for which layers to show in the presentation has no impact on the exported PDF.

asked in Product Questions

Issue with moving items forward and backward

After the update moving items forward and backward is freezing up my lucid chart. I can move them all the way to the back or all the way to the front without issue. Anyone else experiencing the same?

asked in Product Questions

Move Shapes Depending on Current Date

Hello, I have two shapes, one is a milestone and the other is a divider, that represent the current date. They both move on a timeline. Currently I move them manually to the current date, however I was wondering if there was a way to set the milestone and divider shapes to move on the timeline to the current date automatically? Thanks for the help in advance!

asked in Admin Questions

(LucidScale) something went wrong creating one or more data sources

I’m trying to import an AWS account using the python script method and keep getting this error importing the json file for multiple accounts. I’ve done it this way many times in the past, but now I can’t get any account to complete successfully. Am I the only one having this issue?

asked in Product Questions

Error occurred and not able to download

Hi team,Today I downloaded 2 of my Org Charts in a good way in PDF.Since this afternoon I try to download the rest, but I keep receiving below error.I re-started my laptop, always open in Chrome, as well open in the incognito version, but the result stay the same - showing below error. Hope you can support me.

asked in Product Questions

Reviewing floor plans on Lucidspark - at what zoom level?

Hi there!Is anyone using Lucidspark to review floor plans? I’m uploading pdfs, but if I’m zoomed out to far, they are reading to light, and when I zoom in, they are fuzzy, the lines are not sharp. It’s not reading like an actual pdf. Any advice?thanks,Roberta

asked in Product Questions

Can I upload custom fonts in Lucid?

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

asked in Product Questions

I want to show the timer on a lucidchart and was able to display the same when I went fullscreen on Lucid, this has now changed and if I switch to fullscreen I cannot see the timer. ? Any suggestion

Uma Krishnamurthy

asked in Product Questions

Change Shape option is no longer available

I no longer see the ‘Change Shape’ option when I right click on a shape. Did something change? This thread says that this option should be available when using Flowchart shape library but I dont see it in those shapes as well -

asked in Product Questions

Linked PDF's in an external network

I need to link PDF’s in an external network. The end user wants to store the workflow documents as PDF’s and store them in their local network. The issue I am running into is that the links are obviously broken (I linked them as URL’s while we documented the processes) when I create the PDF. I need to know if it is possible to link the PDFs, after they are stored in the network. And if so how is this done?

asked in Product Questions

Entity Relationship Diagrams export to DB DDL

It looks like DDL is generated from ERDs for MySQL Oracle PostgreSQL and SQL Server. Do you plan to support Snowflake and Redshift?

asked in Product Questions

Can I add a line break when I add a note using markup sequence diagrams in Lucidchart?

Hi I am using this quite cool feature "Markup" for UML Sequence this allows me to "write" the sequence diagram.   I am able to add a note using "note light/left: {myNote}"   Is it possible to add a line break and write the note over multiple lines?   Best

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