Peer support

I am trying to change number of inputs on gates from the “Logic Gates” shape group.  My specific example is a NAND gate.  I have read instructions that indicates there should be a property that can be adjusted in the contextual panel.  I am not seeing this in the panel.  Please see below.  Is something needed to be done to enable this option or does it not exist anymore?   

When using a wacom graphics tablet with the draw tool it is not possible to move the board/View with space or rightclick, instead the draw tool creates a line  expected behaviour: when the hand to move shows from pressing space the pen moves the view/boardcurrent behaviour: a line is drawn instead of the view being moved condition: this is only happening with the graphics tablet not with mouse

Hello, I am attempting to create new diagrams for a customer whose accounts we manage. They are in their own Org, and I am adding the Lucid role to the accounts as instructed. I am able to get credentials to take and it seems to read all of the resources fine, but when I attempt to create a new document with the role it gives me one of two things:An error saying something went wrong and couldn’t complete (no further details) It creates a document but the document is emptyI have deleted the accounts and roles, recreated the roles and performed the import of the accounts, but no dice when creating a diagram. Thanks for any support!

My account just stopped working 15 mins ago. When I relogged in, all my documents were missing. So it was not the best experience this morning.

I create four charts in one document, each on different sheets. When I tried to export the document,  a message appeared saying the document is too large, followed by a fail operation message. I found in the community that this error has occurred before. A post titled “An error exists on this page (export to PDF fail)” from a month ago mentioned that it was resolved by the developers. 

I am trying to connect to the Lucid MCP and I get the following message.This integration has been disabled by your Lucidchart administrator.How to get that enable in my account?How can I reach out to my Lucidchart administrator?

Is that an option that I’m not seeing? Trying to increase security. 

Hi, im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software. Thanks and greetings.

Ex: My Org Chart goes from CEO - EVP - SVP - Director - Manager - Staff. I want to collapse SVP so that Director is hiden but still shows Manager and Staff (also auto-reconnect SVP to Manager - Staff). Is there any way to do it?

Generating a diagram in Lucidchart with AI makes it easier than ever to bring your ideas to life. You can even attach an image, TXT, or PDF file to help the AI create even more accurate and detailed diagrams. Here are three key use cases where adding a file can improve your results: Convert hand-drawn sketches into digital diagramsHave a whiteboard sketch or a rough diagram on paper? Uploading an image of your drawing helps AI interpret your structure and translate it into a polished Lucidchart diagram. This is great for brainstorming sessions where you want to quickly digitize ideas. Visualize complex data from reports

Hi, despite using only basic forms, I cannot change the shape. I do not get the “change shape form”. What’s my error?  

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact?  It is probably a 10 minute conversation  

Since yesterday, we've had a problem that renders LucidChart unusable: when you create a text box (for example) and type text containing a space, it becomes impossible to exit the text box. Pressing Esc does nothing. Double-clicking elsewhere creates another text box, but you're still in selection mode, not editing mode.The only solution is to refresh the page... making it impossible to work.This problem has existed since yesterday on all the company computers that use it.

Is there a way to edit the shape size in the Diagram Key? The way my large diagram is scaled and the font size of the text in all of my objects (not just the diagram key), the shapes deserve to be much larger. I need to increase the size of these objects be in scale with the entire diagram but haven't been able to find a solution in my search. 

Hello used lucid AI to create a sequence diagram, but I cannot edit it - change the names, move the arrows around, add new arrows and text, etc.  The AI chatbot says it made it editable for me.  How can I edit a lucid AI generated diagram?  this seems to just be an image, not the individual elements, not very useful IMHO.If the answer is “it’s not possible now”, please tell me when it will be possible.  

Hi, I’m actually working with loads of charts, images and joints and I want to ask how powerful is LucidChart before I purchase the Premium Version. I want to migrate from Draw.io to a more power based canvas. I’m actually working with over 4000 objects and growing and I want it to not be laggy or not lose information caused by over-information.Right now I have imported the XML file from Drawio and it goes well but I want to know if it’s capable to manage much more.I hope for an answer. Thanks you!!

We have an upload data limit to protect our servers and your browser from being overloaded. We recommend going through the below steps in order to reduce the size of your file:Remove columns/rows of data that are not needed Remove extra tabs from the file Filter dataset before importing Remove formatting of cellsThis will allow you to successfully import your data file.

I am trying to move lines in a sequence diagrams up and down.  not able to do it, i need to update the connect on both ends, how can I select one or more lines and quickly move them up and down?  shift, ctrl, etc plus click and drag does not work.    

I require move my diagrams when them are done to the draw.io of the organization where I work.So, when I try to paste them to draw.io it can be readed. I just realized is why the content is magnetized. Then, I tried to unmagnetized but it doesn’t work. The button of magnetize the content is still actived status and the container is still magnetized.I would like unless to be able to unmagnetize the container to paste it on draw.io

I noticed this morning that the text on lines coming out of diamonds appears to be bugged. Traditionally, the first line to be pulled is yes, the second is no, and any additional lines come out as option. This morning, if I use the Alt and directional arrow shortcut, the first line is yes. If I pull a second line out of the diamond with my mouse, it defaults to option instead of no. If I reselect the diamond and use the alt and directional arrow shortcut again, the second arrow is no like usual. If I pull the first line out with my mouse, it comes out no, and any additional lines pulled out with the mouse are option. Selecting the diamond and using the alt shortcut after a no line has been pulled out results in a second no line. Please advise

I’m trying to have my org chart visually show relationship status with colors, without manually changing colors. For instance: Column in Sheets: “Known Relationship” Picklist of “Yes” or “No” If “Yes,” I want to reflect Green in Lucid Charts, If “No,” reflect read  I looked into this, and is there are “If / Then” statements, but the examples it gave weren’t relevant and I don’t think transferrable to this use case. Thanks. 

My Lucid chart has actions like Notes, images(attached)  and displayed on click of respective icon in the process flow. I cannot see these actions when this is exported to a pdf. Is there a way I can these into exported document? Thanks,Ramya Patil

My supervisor has a licensed Lucidspark account and created a board that I am accessing and editing with my unlicensed, free account. If his license is removed and he goes down to a free account, am I able to still access and edit the board? 

Is there a way to hide a specific active org admin from the “Sent to” recipient suggestions/pop-up without disabling their account or removing admin privileges? We want them to keep access but not appear in the auto-suggest “Sent to” list. Attached is what the user gets when requesting an edit license for LucidChart.