I am trying to finish work on LucidChart, however, I am getting the “We couldn’t save your changes. Check your connect or try troubleshooting the issue” error. I have tried the troubleshooting steps, cleared cache and cookies, restarted my system, tried incognito window, attempted to make a copy (copy opens a blank screen that never loads) still nothing.
Can you please help? I preface that I am working on a work computer and have restrictions that limit my troubleshooting capabilities outside of the basic steps. Thank you for any help you can provide!
Best answer by alison cheney
Hi @danielle.wilkey,
Thank you for posting in the Lucid Community and I’m happy to help here!
If your work computer allows it, could you try an entirely different browser?
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues.
Because your computer is restricted, you may need to reach out to your internal IT team. You can let them know that your company's firewall or web filter might be blocking WebSockets or Lucidchart's domains. (You can provide them with this Help Center article on Lucid’s required domains so they can allowlist them).
Please let me know if you have attempted the steps above and are still running into issues.
Thank you for posting in the Lucid Community and I’m happy to help here!
If your work computer allows it, could you try an entirely different browser?
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues.
Because your computer is restricted, you may need to reach out to your internal IT team. You can let them know that your company's firewall or web filter might be blocking WebSockets or Lucidchart's domains. (You can provide them with this Help Center article on Lucid’s required domains so they can allowlist them).
Please let me know if you have attempted the steps above and are still running into issues.
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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