Solved

Lucidspark board won't load images

Forum|Forum|29 days ago
July 31, 2026
5 replies
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I’m trying to put together a storyboard in lucidspark, which I’ve done no problem before with lots of images. For this one, I’ve been able to load a few images, but now can’t upload anymore. Have tried every different file type. Replace image function just hangs and does nothing til I refresh page and there’s no change. I drag and drop, and they just disappear, I use the uploader in the media tab, and it does nothing. I’m not short of storage - tons of space is available. I’ll need to start this project over in a new app tomorrow unless this gets sorted out. Any ideas?

I’m a Mac user, I’ve cleared my browser cache, flushed the history on lucid, tried a different browser.

Best answer by Leianne C

Hi @mmillard, thank you for sharing this feedback! I completely understand the frustration and I'd love to share a few quick tips on how to add images smoothly when you're working on your next storyboard in Lucidspark:

File Size Limits: Ensure your image is under 10 MB (or 5 MB for GIFs) and within the maximum dimensions of 4,000 x 4,000 pixels.
Alternative Upload Methods: If dragging and dropping directly onto the canvas isn't working, try copy-pasting (Ctrl+C / Ctrl+V or Cmd+C / Cmd+V) from your clipboard, or using the Images icon on the primary toolbar.
File Formats: Lucid supports PNG, JPG, JPEG, and GIF. Double-check that the file size isn't exceptionally large, as high-res images can sometimes delay rendering.

For a full step-by-step walkthrough, check out our Troubleshooting Images guide.

If it happens again on your next project, please don’t hesitate to reply directly to this thread or ping our support team—we'd love to help troubleshoot and sort it out!

Leianne C

Lucid support team

Hi @mmillard, thank you for posting in the community! As a first step, I recommend reviewing this Troubleshooting: Images article and trying the steps outlined there.

To highlight the most common issue - the File is too big:
If your image fails to upload, check the size of the image to make sure it is under that limit. If the image is too big, reduce the file size, then try uploading again. Lucid has the following upload limits:

Image files (JPG, PNG, etc.): 10 MB
- Images also have a maximum size of 4,000 x 4,000 pixels
GIFs: 5 MB
PSDs files: 30 MB
PDFs: 10 MB

Could you please double-check if your image is under the pixel limit? If not, please try resizing it and uploading again.

I hope this helps! Please feel free to let me know if you have any questions.

M

mmillardAuthor

I looked at all of that. I converted the images to jpgs, shrank them all to ~700x400px, averaging 70-80kb each at 72 resolution. I upload an image, it appears for a moment as a tiny dot, then disappears.

Leianne C

Lucid support team

Hi @mmillard, thank you for sharing that detail and apologies for the delayed response. Just to confirm, are you still experiencing trouble with images in your Lucidspark board?

If so, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Please feel free to let me know if you have any questions or concerns!

M

mmillardAuthor

I gave up and built what I needed in Miro for that project. I’ll try Lucid again the next time I need to build a storyboard since it’s the tool my organization prefers, but if I’m not able to easily add images that’ll be that.

Leianne CAnswer

Lucid support team

Hi @mmillard, thank you for sharing this feedback! I completely understand the frustration and I'd love to share a few quick tips on how to add images smoothly when you're working on your next storyboard in Lucidspark:

File Size Limits: Ensure your image is under 10 MB (or 5 MB for GIFs) and within the maximum dimensions of 4,000 x 4,000 pixels.
Alternative Upload Methods: If dragging and dropping directly onto the canvas isn't working, try copy-pasting (Ctrl+C / Ctrl+V or Cmd+C / Cmd+V) from your clipboard, or using the Images icon on the primary toolbar.
File Formats: Lucid supports PNG, JPG, JPEG, and GIF. Double-check that the file size isn't exceptionally large, as high-res images can sometimes delay rendering.

For a full step-by-step walkthrough, check out our Troubleshooting Images guide.

If it happens again on your next project, please don’t hesitate to reply directly to this thread or ping our support team—we'd love to help troubleshoot and sort it out!

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