I have spent at least three hours trying to import SVGs with different characteristics in order to get the color overlay to work. This is a make or break issue for me and if you can’t get it fixed I’m going to have to look elsewhere. I’ve never had such a prolonged issue with so many different SVGs as I am having right now. Every single SVG that I have imported will not allow me to fill with a different color except for one and then that one stopped working. Then, once I made an SVG with the actual color built into it, it just randomly changed the color when I resized the SVG inside of LucidChart. This is truly testing my patience with time that I don’t have to dedicate this problem.
Solved
Can't change imported SVG color in Lucid
Best answer by egentry
Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the issue.
- A description of the steps you’re taking.
Thanks in advance for your help and patience!
+2Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the issue.
- A description of the steps you’re taking.
Thanks in advance for your help and patience!
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