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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6113 Topics

asked in Product Questions

Storage Limit in Lucid

I have recently run into the full storage issue in my Lucid account and am unable to do anything else to my documents.I have deleted every unneeded document in my trash yet i am some how still unable to do anything to clear it out

leonardo.borgatti.07

asked in Product Questions

The grid is not displayed

Hi I use Lucidspark from the mobile version and some days ago the background grid disappeared I tried to deactivate and reactivate the grid option and also to uninstall the app but nothing changed does someone know how can I resolve?

posted in Product Questions

Grid wont show even though it is enabled?

Title pretty much says it all. The background is just all white even though i checked my settings and made sure the grid is enabled. I also disabled any browser extensions which could be interfearing with it. Whats weird is that it was working fine yesterday but all of a sudden it's just gone. I also tried restarting my browser and even my PC but nothing has changed. What is going on?

posted in Product Questions

Sort function not available

The sort function is not available in lucidspark. I've searched everywhere please make this tool easy to find and use.

asked in Product Questions

Help! Broken chart. Gray boxes appear over my chart when I try to zoom in and the chart has been chopped up and copied in pieces. How do I fix this?

When I opened a chart I have been working on and zoomed in gray boxes were covering different areas. When I zoomed out multiple copies of pieces of the chart were everywhere. How can I fix this? Attaching screen shots:

posted in Product Questions

Charts not loading properly.

I've tried Google Chrome Google Chrome Incognito Safari and Safari private window. My documents are all broken or completely blank. Here is an example of one:  

posted in Product Questions

LucidSpark Chatgpt Integration Tuturial

Hello I am looking to learn a bit more about the Lucid Chatgpt Integration but I can't find any tutorials on this. Can you please provide any tutorials on the Lucid Chatgpt Integration?

posted in Product Questions

Jira integration - create tickets from shapes

Is there an integration that will allow the auto-creation of Jira tasks based on specific shapes being in a Lucidchart diagram?

posted in Product Questions

Confluence Integration - Only One Chart Not Working - Not Placing Chart in Confluence Macro

The lucidchart integration with confluence is not working properly for one lucid chart in particular. I have tried to include this lucid chart on multiple confluence pages and it doesn't work. All of my other lucid charts imbed properly but this one doesn't. I have tried different browsers clearing caches allowing 3rd party cookies restarting the computer resetting the connection between lucidchart and Confluence and nothing has helped.

Phillip WLucid support team

published in Product Questions

Lucidspark Comments TroubleshootingTroubleshooting

Hey Lucid users -- if you are having trouble with Comments there are a few things to check out: Commenting isn’t available to all account levels. Please see the Lucidspark Plans article for more information on the collaboration features available at each account level. You can leave a comment on a shape by selecting it and clicking the Comment icon from the Context toolbar or by going to the comment manager in Collaboration Tools in the top right corner and using clicking the “+” button. Comments allow you to tie feedback to a specific shape or the whole canvas whereas Chat is for general communication with other collaborators currently on the document. You can tag collaborators in comments by using the “@” symbol followed by their name or email address. If the issue persists give us a heads up with the following information: A screenshot of the issue. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by p

Phillip WLucid support team

published in Product Questions

Google Drive TroubleshootingTroubleshooting

Hey Lucid users -- if you are having trouble with Google Drive there are a few specific things to check out:  Your Google email address must match the email address associated with your Lucid account in order for the link to function. Any file structure that you had set up in Lucid will not be carried over to Google Drive in the sync. All synced boards will initially be put under one folder named "Lucidspark". From there you can move them wherever you wish. If you create a Lucidspark board through Google Drive the synced diagram will appear in the "Lucidspark" folder first-- but from there you are welcome to move it wherever you'd like in your Google Drive folder structure. If you delete the Lucidspark folder from Google Drive you will no longer be able to sync or use the "view boards in Drive" functionality (you will instead be directed to a Google 404 or 400 error). Please let us know if this is what is occurring and we can remove the link to the old folder so a new one can be

Phillip WLucid support team

published in Product Questions

Real-Time Collaboration TroubleshootingTroubleshooting

Hey Lucid users -- if Real-Time Collaboration isn't working how you would expect there are some specific things worth trying:  Refreshing your document often clears up performance issues. Please start by trying this. Very large freehand drawings may slow Lucidspark down. If your collaboration is lagging we would recommend limiting the number of freehand drawings on your document. If you have many collaborators in your document turning off collaborator cursors may decrease latency and improve performance. Sometimes taking a break can give the program a moment to catch up. Please have all collaborators stop editing for 60 seconds. When you resume the performance will often improve. Lucidspark is optimized for working with up to 100 active collaborators. If you have more than 100 active collaborators on your document you may experience performance issues. Please try it again in a private or incognito window. This often improves performance by clearing your cache and cookies and disa

Phillip WLucid support team

published in Product Questions

Freehand Drawing TroubleshootingTroubleshooting

Hey Lucid users -- if you're having trouble with our Freehand Drawing feature here are a few things you can try: Please try it again in a private or incognito window. This often improves performance by clearing your cache and cookies and disabling your extensions.  Lucidspark is optimized for Google Chrome so if you haven't already please try the feature in that browser to see if it resolves the issue. If the issue persists give us a heads up including the following information: A screenshot or screen capture of the issue and any error messages or pop ups that appear A description of steps you took leading up to the issue and what you are hoping to create so that I can get a better idea of how you are using the feature

Scott C101Lucid Legend Level 2

posted in Product Questions

How to Zoom in smaller increments?

When I am in Lucidchart I often need a little bit smaller or larger view of my data.  If I use the Zoom controls in the app the jump is too large like a 30% jump.  If I use my scroll wheel and the space bar it's the same thing. How can I zoom in and out in perhaps 5% increments?

posted in Product Questions

¿Dónde está la configuración de mi cuenta?

 ¿Cómo puedo encontrar la configuración de mi cuenta de Lucidchart?

posted in Product Questions

Ventana de incógnito

Recientemente envié un ticket al equipo de soporte y me pidieron que abriera Lucid en una ventana de incógnito. No sé qué es eso ni cómo abrirla. ¿Alguien me puede ayudar?

posted in Product Questions

Consola Javascript

Recientemente envié un ticket al equipo de soporte y me pidieron que enviara una captura de mi consola Javascript. No sé qué es eso ni cómo abrirla. ¿Alguien me puede ayudar?

posted in Admin Questions

Background about gap assessment

I am trying to develop a rational for gap assessment for the an institution (university of course) which has started implementing the provision of MBA through online platform. How can I structure the rational for the gap assessment?

posted in Product Questions

External Collaboration

I did not have the issue previously when sharing externally. My client gets the following message "To view this document you need to a member of the account it was shared from" Where do I add external members to a diagram I'm trying to share?

Mohammed Firas Z

asked in Product Questions

Table of contents feature

Hi if take a look at the screenshot there is a table of content feature. why cant I see it on my projects?

posted in Product Questions

Why is the organiser icon hidden - not visable?

Hi I want to organise input on a Lucidspark board with the function 'gather'. But I can't see the Organiser Icon in my left panel.  Your help is much appreciated. Kind regards Marcel      

posted in Product Questions

Is it possible to draw lines that run through textboxes?

Sometimes I would like to draw a chart like something below. Is there anyway to make the line across the textbox?  My main concern (as well as my collaborators) is that if I do not do that it is hard to tell whether product 1 is from the "No" decision or product 2. If anyone has better idea how to do that I will be appreciated as well.  Thank you so much!

posted in Product Questions

Copyright permission

I would like to use the ADKAR model (https://www.lucidchart.com/blog/using-the-adkar-model-for-change-management) image for my master's thesis. Where can I find the copyright on this image? Or do I have permission to use this image? Of course I will refer accordingly to lucidchart when using this image. Thanks in advance.  

asked in Product Questions

Lavers VS pages in Lucidchart

I would like a little clarity on the difference between a layer and a page/tab. I am trying to create a button that shows a different page not a different layer and am finding it hard understanding the difference between the two. 

Phillip WLucid support team

asked in Product Questions

Creator has filled storage

Hey Lucid users -- if you are seeing the "Creator has filled storage" error it means that the document owner who has shared this file with you has filled their allowable space. You can check who the document owner is by clicking the Share button in the top right corner and then clicking Manage in the bottom right of the pop out window.  If you are needing to edit immediately as a workaround you can make a duplicate of the document by clicking File > Duplicate. This will make you the owner of the duplicate and allow you to continue your work.  Hope this helps! 🍻

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