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How to add connector lines in Lucidchart

Forum|Forum|2 years ago
May 7, 2024
18 replies
2124 views

I think there is some setting turned on ...or off on one page of a LucidChart drawing I’ve created. There are multiple tabs to the drawing, but this issue is only happening on one tab. My cursor looks like a star of four arrows versus a pointer tool and I can’t figure out what I’ve turned on or off.

I can’t draw lines between boxes.

Best answer by eblackburn

@Kelsey Gaag and @A Beaver there is a global document setting that I somehow had changed to turn off the line settings randomly at some point and I don’t know how. Despite that, the actual solution here is very simple

File > Settings > Document Settings > Line > Line connections needs to be enabled

Kelsey Gaag

Lucidite

Hi @A Beaver,

Thank you for posting in the Lucid Community! Can you provide a screenshot of what your cursor looks like so I can take a closer look at the issue?

A

A BeaverAuthor

The top screen shot is when I’m clicked in the drawing. The bottom is when I’m in any other drawing or not clicked in the drawing in question. I can’t get a screen shot including the cursor which is NOT a triangle pointer shape ...it’s a four-sided pointer shape.

Kelsey Gaag

Lucidite

Hi @A Beaver,

Thank you for the response. I believe the cursor you are referring to, appears when hovering over a shape. Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

A

A BeaverAuthor

@knield ,

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Kelsey Gaag

Lucidite

Hi @A Beaver,

Thank you for providing that support pin. Which page tab on the document is experiencing this issue?

A

A BeaverAuthor

First tab - “High-level Flow” and on the third tab “Copy of High-level Flow”.

Kelsey Gaag

Lucidite

Hi @A Beaver,

In the document I’m seeing that there are a lot of shapes that might be causing your cursor to be different, however I was able to draw lines clicking on the shape and then clicking the dots on the side of the shape.

I’m not seeing the same issue on my end. Can you send a screen-recording of the issue you are running into?

A

A BeaverAuthor

OK … I’ve added a video inside the drawing. I think the PIN is still good.

A

A BeaverAuthor

If that video isn’t helpful, I’m happy to set up a Zoom meeting with you if you are able to provide your email address and working hours.

Kelsey Gaag

Lucidite

Hi @A Beaver,

Thank you for providing that video in the document. It looks like your pointer changes because you click into a large shape at the top of the diagram. The top line options are greyed out because you have that shape selected. You can still add a line by selecting a different shape and dragging from one of the blue dots that show up (in previous video above). You can also add lines by using the shapes panel.

Let me know if you have any other questions!

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