Jira tickets converted from post-its or lucid cards don't lock to position in dynamic table

Hi ​@SGORMAN3, 

Thank you for posting in the Lucid Community. To clarify the issue is that you create a sticky, convert it to a jira card, and then it won’t lock into a dynamic table? 

Hi ​@Kelsey Gaag   Yes that’s right - stickies and lucid cards once converted to Jira cards don’t lock - although the stickies/lucid cards did lock before being converted

Hi ​@SGORMAN3, 

Thank you for clarifying! I am not seeing the same behavior on my end. Do you mind trying the following steps to see if they resolve the issue? 

• Could you try opening your board in a private or incognito window to help us narrow down the potential cause?
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).
• Could you try creating a duplicate of the document and replicating the behavior?

If these steps don’t resolve the issue, can you answer/provide the following? 

• Is this happening in multiple documents or only one? 
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

I have created another doc with the issue and generated a support pin du2Z9UhQOQc3x7173860066

Hi ​@SGORMAN3, 

Thank you for the reply! I have removed the account link to protect your document’s privacy. I took a look at your document using the support pin, and am not seeing the behavior on my end. 

Can you address the following? This will help me narrow down the issue.

• Is this occurring in all your documents?
• Did you find any success using an incognito window?
• Can you attempt to toggle off WebGL by going to the three line menu on the top left bar > Rendering > WebGL?
• Can you also provide a screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Interesting. When I went back to the board after you this didn’t happen any more with those tickets but still happens with new created ones. However it doesn’t happen any more if I refresh the board. Did you try to convert a ticket to a Jira card yourself? Turning off WebGL doesn’t make a difference. 

Javascript doesn’t show any error or event when the ticket is converted

After refreshing the ticket locks in position as supposed to

So I presume the solution/bug is that the ticket conversion doesn’t cause a refresh or that locking the ticket is not possible until screen is refreshed?

​@SGORMAN3, 

Thank you for getting back to me! Hm, that is really interesting. I didn’t convert any stickies to tickets in the board. I only opened the doc and moved things around a bit. Does the issue happen in an incognito window? 

Yes it still happens with the board opened in an incognito window.

Can you convert a sticky to test it out yourself?

Hi ​@SGORMAN3, 

Thank you for confirming that this issue is not occurring in an incognito window. I apologize for the delayed response to this post as well, I was OOO for the holidays. I did some further investigating into this issue internally, and was able to confirm that this issue is related to an active bug.  I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.